Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Sep 18, 2024 - 07:15 CEST
Scheduled
Dear Customer
We have received the following information from Customs Authorities concerning a scheduled maintenance. Please consult our Knowledge Base article on How to Use the Business Continuity Procedure (BCP).
If you require assistance, please contact our Customer Support team via the ticket portal.
"An upgrade of the resources allocated to our database (128 GB of RAM, 40 CPUs) will be carried out on our French Customs DOUANE platform on Wednesday, September 18. This will enhance its performance while accommodating the significant increase in processed volumes. It will take place during the following time slot: • Start: 09/18/2024 07:15 am (Paris time, GMT+2). • Estimated end: 09/18/2024 08:15 am (Paris time, GMT+2)
The affected customs procedures are: Delta-G, Delta-X, ECS, ICS, GAMMA, GAMMA2, Delta-T, DEB, H7, ANTES, DELTA-IE."