Customs4trade

All Systems Operational

About This Site

The Customs4trade Status Page is your central hub for monitoring the health and performance of our customs management platform CAS and the systems it connects to.
Some of the customs systems allow for direct notifications as well. For more details read our Knowledge Base article: https://help.customs4trade.com/servicedesk/customer/portal/54/article/95582056939626

CAS Operational
Great Britain Operational
Netherlands Operational
Ireland Operational
Belgium Operational
France Operational
Germany Operational
Help Centre Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

GB - CDS TDR - Scheduled maintenance (Acceptance environment) Apr 21, 2026 13:00-17:15 CEST

Dear Customer,

We have received the following information from Customs Authorities concerning a scheduled maintenance. Please consult our Knowledge Base article on How to Use the Business Continuity Procedure (BCP) if applicable.

If you require assistance, please contact our Customer Support team via the ticket portal.

CDS TDR Service will be unavailable from:

• 12pm GMT on Tuesday 21st April 2026 until 4pm GMT on Tuesday 21st April 2026

There will be a complete outage during this period

Posted on Apr 14, 2026 - 15:29 CEST

DE - ATLAS - Scheduled maintenance Apr 25, 2026 14:00 - Apr 26, 2026 00:15 CEST

Dear Customer

We have received the following information from Customs Authorities concerning a scheduled maintenance.

If you require assistance, please contact our Customer Support team via the ticket portal.

"German Customs has announced maintenance work from 25-04-2026 14:00 to 23:59 CET (12:00 to 21:59 UTC).
Affected procedures: see below
Masterticket: INC000007295717
Affected departments: all"

Posted on Apr 14, 2026 - 15:23 CEST
Apr 17, 2026

No incidents reported today.

Apr 16, 2026
Completed - The scheduled maintenance has been completed.
Apr 16, 13:45 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 12:00 CEST
Scheduled - Dear Customer,

We have received the following information from Customs Authorities concerning an Emergency Procedure. Please consult our Knowledge Base article on How to Use the Business Continuity Procedure (BCP).

If you require assistance, please contact our Customer Support team via the ticket portal.

Customs declaration (DELTA I/E IMPORT), DTI / EDI (Production Environment) mode: delivery of version 2.6.0 scheduled for 16/04/2026

Customs declaration (DELTA I/E IMPORT)
mode DTI / EDI
RELEASE ANNOUNCEMENT for version 2.6.0

Hello,
We inform you that a delivery of the corrective and evolutionary versions of the Customs Declaration (DELTA I/E IMPORT) 2.6.0 tele-procedure is scheduled for this 16/04/2026, from 12:00 to 13:30, on the PRODUCTION environment.
Therefore, the Customs Declaration (DELTA I/E IMPORT) tele-procedure, in DTI / EDI, will be unavailable on 16/04/2026, from 12:00 p.m., for an estimated duration of one hour and thirty minutes.
Operators are asked to postpone their operations or use the backup procedure during the period of unavailability related to this delivery.
The fallback procedure is authorized on 16/04/2026, from 12:00 until the end of delivery.
We ask you to apply the instructions provided for in the sheet relating to the rescue procedure, which can be consulted in the attachment.
If the system does not restart as planned at 1:30 PM on 4/16/2026, the fallback procedure will still be allowed.

Apr 15, 08:41 CEST
Resolved - This incident has been resolved.
Apr 16, 11:59 CEST
Investigating - Dear Customer

We have received notification that AES is experiencing delays in processing declarations. We assure you that your declaration has been submitted by CAS and will move forward as soon as Customs authorities resolve the situation.

If you have any questions, please contact Belgian Customs authorities directly.

Apr 16, 06:20 CEST
Apr 15, 2026
Resolved - This incident has been resolved.
Apr 15, 15:31 CEST
Investigating - Dear Customer,

We have received the following information from Belgian Customs Authorities concerning an Emergency Procedure. Please consult our Knowledge Base article on How to Use the Business Continuity Procedure (BCP).

If you require assistance, please contact our Customer Support team via the ticket portal.

IDMS:
Begin: 15-04-26 om 14:00
Einde: 15-04-26 om 15:00
Callnummer voor IDMS : N04965
Volledige procedure

Praktisch
Document

Er worden dus 2 aanvullende referenties gecreëerd wanneer de Noodprocedure van toepassing is:

Code 1NPS + N04965
Code 2NPS + BCP ID (uniek per aangifte) De aangever moet deze nummers zowel op het voor te leggen document (de BC-IDMS) als in de aangifte aanbrengen.
In het BC-IDMS document vermeld je beide codes in de rechter-bovenhoek, onder ‘BCP MRN’

Een afdruk van dit document (BC-IDMS) wordt in pdf formaat gemaild aan de bevoegde CRC. Hierna begint een timer te lopen, waarna na bepaalde tijd de goederen automatisch worden vrijgegeven.

Apr 15, 14:33 CEST
Completed - The scheduled maintenance has been completed.
Apr 15, 11:15 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 10:00 CEST
Scheduled - Dear Customer

We have received the following information from Customs Authorities concerning an Emergency Procedure. Please consult our Knowledge Base article on How to Use the Business Continuity Procedure (BCP).

If you require assistance, please contact our Customer Support team via the ticket portal.

"Voor dringende zendingen mag u gebruik maken van volgende noodprocedure-code:
AES:
Begin: 15-04-26 om 10:00
Einde: 15-04-26 om 11:00
Callnummer voor AES : N04961"

Apr 14, 15:29 CEST
Apr 14, 2026
Resolved - Dear customer,

We received notification from customs:

----
Please be informed that the CDS unplanned downtime has now been successfully resolved, and the service is available for declaration submission.

Normal messaging via CCS UK is now fully operational. If you continue to experience any issues, please contact us.

Messages that were submitted during the downtime (where stored in local queues) are now being transmitted to their destination. Please allow some time for responses to be generated and returned.

HMRC has requested CCS UK to pass on their apologies for the delay in completing the outage and would like to thank you for your patience.

Please note that HMRC will continue to monitor the CDS service closely to ensure ongoing stability.
---

Please try to submit your declarations that were hanging or in sending error. In case you need assistance from us with this, please open a ticket and we will assist you wiht this.

Kind regards.

Apr 14, 20:51 CEST
Identified - Dear all,

Please see below notification received from HMRC regarding CDS:

We are aware some customers are experiencing issues with the Customs Declaration Service (CDS). We are investigating and working to resolve the issues as quickly as we can.

If you are using a location using the Goods Vehicle Movement Service (GVMS) you will be only able to complete customs movements if you have a finalised Goods Movement Reference. 

For guidance on GVMS please refer to the GVMS service availability page.

https://www.gov.uk/guidance/goods-vehicle-movement-service-service-availability-and-issues

HMRC apologise for any inconvenience this may cause.

Apr 14, 18:09 CEST
Investigating - Dear Customer,

We are currently investigating a processing interruption for GB shipments, both imports and exports.

As a result, you may experience delays or Sending Errors in the submission or processing of declarations.

We will provide a further update as soon as more information becomes available.

C4T Customer Support Team

Apr 14, 17:47 CEST
Resolved - Dear customer,

There was a short (around 15 minutes) interruption in AES operations, so declarations were processed with a delay. The issue has been resolved by now.

Apr 14, 15:20 CEST
Identified - Dear Customer

We're seeing that AES declarations are not processed at the moment. We assure you that your declaration has been submitted by CAS and will move forward as soon as Customs authorities resolve the situation. We will update you in case we have more information.

Apr 14, 14:39 CEST
Apr 13, 2026

No incidents reported.

Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

Apr 10, 2026

No incidents reported.

Apr 9, 2026
Completed - The scheduled maintenance has been completed.
Apr 9, 12:58 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 12:30 CEST
Scheduled - CAS will be upgraded with new features to version v2.222 this Thursday, April 9, 2026 at 12.30 CEST.

There might be a short downtime. This is not expected to last longer than an hour.

In case of urgent matters create a support ticket via the Customer Support portal.

Apr 7, 11:08 CEST
Resolved - This incident has been resolved.
Apr 9, 11:43 CEST
Identified - Dear Customer

We have received the following information from Customs Authorities concerning an Emergency Procedure. Please consult our Knowledge Base article on How to Use the Business Continuity Procedure (BCP).

If you require assistance, please contact our Customer Support team via the ticket portal.

Procédure de secours AES Call N04957: EORI Down
• Pour des documents urgents, vous pouvez utiliser le code procédure de secours suivant:
o AES:
 Début: 08-04-26 à 20:00
 Fin: 09-09-04 à 10:00
 Numéro Call pour AES: N04957
BCP-EAD-LoI
Méthode

Document

Les fichiers BCP-EAD/LoI concernés sont préparés et soumis aux services compétents de l'AGD&A.

 Vous devez introduire la mention N04936-D:20260408-T200000 en case : Business Continuity Procedure
 Vous devez introduire votre numéro BCP-ID en case : Business Continuity Procedure
 Après l'expiration d'une procédure d'urgence, TOUTES les déclarations doivent encore être soumises via AES. Les déclarations doivent porter le code « 1NPS », à inclure dans le champ « Référence supplémentaire ». Ce code doit ensuite être ajouté aux listes de codes associées.
 Les déclarations munies de ce code seront traitées séparément par le risque et le contrôle, étant donné qu'aucun contrôle physique ne peut plus être effectué.
o Remarque : avec le 1NPS, il devrait également y avoir une référence individuelle, qui devrait en outre avoir le format d'un MRN. Cette référence sera utilisée comme MRN par les autres États membres dans certaines circonstances. (voir plus loin dans le document).

 Les opérateurs qui ont la capacité technique de mettre en mémoire tampon (buffering) les déclarations peuvent utiliser cette capacité sans autorisation spécifique de buffering.
 Les paiements éventuels ne seront réglés qu'une fois les déclarations traitées par le système (c'est-à-dire après la fin de la procédure d'urgence). Pour AES, il s'agit d'une question plutôt théorique. Les intérêts moratoires sont calculés en fonction de la date de préparation. Dans ce cas, la date peut donc se situer dans le passé ; pour être clair, il s'agit de la date à laquelle la déclaration aurait été introduite dans le système douanier si aucune procédure d'urgence n'était en vigueur.


Processus de sortie
 À la sortie, l'envoi doit être accompagné d'un BC-EAD imprimé pour garantir aux parties concernées (terminaux, manutentionnaires, transporteurs, ...) que les marchandises peuvent partir. Tant que la procédure d'urgence est en cours, la notification d'arrivée et le manifeste ne pourront pas être envoyés à la douane.
 Le bureau de sortie (si situé dans un autre État membre) peut également enregistrer la date d'arrivée, l'état des scellés éventuels, la date de libération pour la sortie et d'autres observations, et les apposer avec un cachet.


Procédure d'urgence IDMS Call N04958 : EORI Down
• Pour des déclarations urgentes, vous pouvez utiliser le code procédure d’urgence suivant:
 Début: 08-04-2026 à 20h00
 Fin: 09-04-2026 à 10h00
 Numéro Call pour IDMS: N04958

Noodprocedure NCTS Call N04960: NCTS P5
Aan allen,

Het betreft echter geen exclusieve procedure; deze kan inderdaad worden uitgebreid naar alle situaties waarin het niet mogelijk is om een elektronische NCTS P5-aangifte binnen redelijke termijnen te doen.

Voor dringende zendingen mag u gebruik maken van volgende noodprocedure-code:
Voor toekomende zendingen die via webapplicatie in aankomst worden genomen en in "unloading" blijven hangen
NCTS P5:
Begin: 08-04-26 om 20:00
Einde: 09-04-26 om 10:00
Callnummer voor NCTS : N04960
Bijzondere vermelding TAD (XLSX, 80.81 KB) Vak “BCP” : N04617-D:20250121-T000000
Procedure:
Gebruik van de nieuwe versie van het TAD (XLSX, 80.81 KB) (begeleidingsdocument voor douanevervoer) volgens:

Het model in bijlage B-02 van Gedelegeerde Verordening (EU) 2015/2446
Het model van de lijst van artikelen (=Lol (XLSX, 80.81 KB)) in bijlage B-03 van Gedelegeerde Verordening (EU) 2015/2446. De LoI (XLSX, 80.81 KB) moet altijd bij het TAD (XLSX, 80.81 KB) worden gevoegd, ook als de zending slechts één artikel bevat. Onder de voorwaarden van bijlage 72-04 mag in plaats van de LoI een ladingslijst bij het TAD worden gevoegd.
Om het TAD en de LoI in te vullen

- Zie bijlage B van DWU-DA: Titel I, hoofdstuk 3, deel 3 “Tabel van vereiste gegevens - Douanevervoer” (vanaf pagina 407 van CL2015R2446NL0090010.0001_cp 1..2(externe link)).

- Gebruik van dataset D1: Toelichting voor gegevensset D1.pdf

Afschrijving PLDA (invoer) met Tx documenten:
De importaangifte moet verder elektronisch in PLDA worden ingestuurd.
In vak 40 het voorafgaand document: Raadpleeg het document Afschrijving.
Code vak 44 "bijzondere vermelding" : 44-NPS-GCX-PLDA
Vermelding bij bijzondere vermelding : N04617-D:20250121-T000000
Na de validatie van de PLDA aangifte, deelt u per mail het PLDA-aangifte + het NCTS aangifte mee aan de plaatselijke douane, zij zullen later het NCTS document manueel afschrijven.
Procedure voor interne gebruikers:
Vraag de aangever om een papieren document op te stellen
In te vullen informatie in het vak MRN op het TAD (XLSX, 80.81 KB) (stempel of voordruk):
Model geldig vanaf 01/05/2016

BEDRIJFSCONTINUÏTEITPROCEDURE
UNIEDOUANEVERVOER/GEMEENSCHAPPELIJK
DOUANEVERVOER
GEEN GEGEVENS BESCHIKBAAR IN HET
SYSTEEM
BEGONNEN OP 21/01/2025 op 0h00
Oud stempelmodel tijdelijk aanvaardbaar

NOODPROCEDURE NCTS
GEGEVENS NIET BESCHIKBAAR IN HET SYSTEEM
Nr.noodprocedure: N04617
begonnen op 21-01-25 om 0H00

Vermeld op bovenstaande documenten het referentienummer van de noodprocedure (in het vak MRN), eventuele controleopmerkingen (IE018, tijdslimiet, reisroute, verzegeling of vrijstelling, aangiftereferentienummer in het vak van het kantoor van vertrek, datum van vrijgave enz.)
Stempel deze documenten af met het stempel van het kantoor.

Apr 9, 07:57 CEST
Apr 8, 2026
Resolved - This incident has been resolved.
Apr 8, 16:33 CEST
Monitoring - -
Apr 8, 10:18 CEST
Investigating - Dear Customer

We have received the following information from Customs Authorities concerning an Emergency Procedure.

If you require assistance, please contact our Customer Support team via the ticket portal.

"Noodprocedure EMCS Call N04955: outgoing message

Voor dringende zendingen mag u gebruik maken van volgende noodprocedure-code:
EMCS:
Begin: 08-04-26 om 08 :00
Einde: 08-04-26 om 14 :00
Callnummer voor EMCS : N04955

Procedure:

Tijdens de installatie mag de operator, zonder voorafgaandelijk de Helpdesk te verwittigen, de beweging starten onder dekking van een papieren document opgesteld overeenkomstig de bepalingen van artikel 30 van de wet van 22 december 2009 betreffende de algemene regeling inzake accijnzen.

Het document moet ook verwijzen naar de hieronder beschreven vermeldingen:
Nooddocument voor overbrengingen van accijnsgoederen onder schorsing van accijns.

Noodprocedure N04955
Begonnen op 08-04-26 om 08H00

De manuele documenten EMCS zijn niet de definitieve documenten.
Van zodra de periode van onbeschikbaarheid van het geautomatiseerde systeem voorbij is moet het ontwerp van het e-AD onmiddellijk ingestuurd worden in het geautomatiseerde systeem.

Opmerking:
De bepalingen van de circulaire EMCS NOODPROCEDURE 2024/C/34 van 22/05/2024 zijn van toepassing."

Apr 8, 08:00 CEST
Resolved - This incident has been resolved.
Apr 8, 09:06 CEST
Identified - Dear Customer

We have received below notification from HMRC that GVMS is experiencing technical difficulties.

If you have further questions, please contact Customs authorities directly.

"Dear Customer,

We are currently experiencing some technical difficulties with the Goods Vehicle Movement Service (GVMS).

We are aware that not all goods movements on route to border locations have been able to create a valid Goods Movement Reference.

Goods Movement References remain mandatory for freight movements using the Goods Vehicle Movement Service.

Please check with your carrier before embarking on your journey as you may be turned away without a valid Goods Movement Reference.

We apologise for any inconvenience this may cause."

Mar 26, 10:34 CET
Resolved - This incident has been resolved.
Apr 8, 09:00 CEST
Identified - Dear Customer

We noticed that NCTS GB is experiencing an outage. Declarations sent to this system are receiving SendingErrors. We have not received official confirmation regarding this outage, but we are trying to communicate with customs to receive more information.

If you have further questions, please contact HMRC directly.

Apr 7, 16:18 CEST
Apr 7, 2026
Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026

No incidents reported.