We have received the following information from Customs Authorities concerning a scheduled maintenance. Please consult our Knowledge Base article on How to Use the Business Continuity Procedure (BCP).
If you require assistance, please contact our Customer Support team via the ticket portal.
"Please be advised that as a part planned system maintenance, CCS-UK Service requires a scheduled system downtime (impacting all services) on Wednesday 19th November 2025 starting at 06:00 AM GMT to 07:00 AM GMT (up to 60minutes).
During this time the connectivity to and from CCS-UK will not be available to you, meaning users will not be able to undertake Import and/or Exports clearances via the CCS-UK system.
Please ensure you have resiliency plans in place, or avoid these times especially in the case of perishable goods clearances you are undertaking."
Posted Oct 31, 2025 - 10:16 CET
This scheduled maintenance affects: Great Britain.