Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Sep 06, 2025 - 14:00 CEST
Scheduled
Dear Customer
We have received the following information from Customs Authorities concerning a scheduled maintenance. Please consult our Knowledge Base article on How to Use the Business Continuity Procedure (BCP).
If you require assistance, please contact our Customer Support team via the ticket portal.
"As part of Revenue’s ongoing maintenance of our IT systems, we will be undertaking an IT upgrade on Saturday 6 September 2025 between 13.00 hrs and 16:00 hrs.
The following systems and declarations will be impacted:
- ICS (RoRo & Maritime) - Import Control Systems - Safety and Security Declarations - EMCS - Excise Movement Control System - e-AD(electronic Administrative Documents)
Messages submitted to any of the above customs systems will be rejected and the message will have to be resubmitted when the systems become available.
The following systems and declarations may also be intermittently impacted (ROS Errors) between 13.00 hrs and 16:00 hrs.
Access via ROS to the top-up function for the Customs TAN Account may also be unavailable between 13.00 hrs and 16.00 hrs. Please ensure to top-up your account in advance of this downtime.
Action by Trade You are asked to take note the timing of this scheduled downtime. You are advised to submit your declarations and create your PBNs for RoRo movements outside of this time to minimise the impact on your business and to ensure the efficient flow of consignments.
Global Fallback is not being implemented during this scheduled downtime and you are advised to contact our Helpdesk via the email ecustoms@revenue.ie should you require fallback for a specific movement in advance or need help with the creation of your PBN."