Dear Customer
We have received notification that PLDA/NCTS/AES is experiencing an outage. CAS has submitted your declaration, but Customs is unable to process it at the moment. You may continue your goods flow by enabling Emergency procedure declarations, Queue declarations, or both in CAS. Step-by-step information can be found in our Knowledge Base.
If you have further questions, please contact Belgium Customs authorities directly.
Emergency procedurePLDA Call 04737:CRS Down
• For urgent declarations, you can use the following emergency procedure code:
o PLDA:
-Start: 13-06-25 at 17: 00
-End: 16-06-25 at 10 :00a.m.
-PLDA Call Number: N04737
-Box 44 "Special Mentions": 44-NPS-ALL-PLDA
o What is to be mentioned in the special mention box: N04737-D:20250613-T170000
o NCTS:
-No emergency procedure.
-BUT: NCTS documents with clearance of the PLDA goods flow: use the manual codes.
Using Manual Codes (PDF, 35.56 KB)
Manual Code Table (XLS, 31 KB)
-DO NOT FORGET also the following:
Make a copy of your document with the manual code,
Give this copy to the competent office so that it can proceed with the reconciliation manually.
• Procedure:
o B2G users should NOT send ANY statements to PLDA during the outage.
o "Buffering" is allowed for companies that have a "buffering" authorisation.
• Remarks:
o The rules of the Comprehensive Emergency Procedure Circular (PLDA and NCTS) D.I. 530.11, D.D. 276.585 of 1 May 2007 are applicable.
o The rules of the EXPORT CONTROL SYSTEM (ECS) circular d.I 537.02 of 25 July 2007 (§32) are applicable.
o The rules of Circular TCVSCC 00.007.181 e-Emergency Procedure (PLDA IMPORT) of 13 June 2016 apply.
AES Call Rescue Procedure N04738: CRS issue
• For urgent documents, you can use the following backup procedure code:
o AES:
- Start: 13-06-25 to 17:00
- End: 16-06-25 at 10:00
- Call number for AES:N04738
BCP-EAD-LoI
Method
Document
The BCP-EAD/LoI files concerned are prepared and submitted to the competent departments of the AGD&A.
- You must enter the mentionN04738-D:20250613-T170000 in the box: Business Continuity Procedure
- You must enter your BCP-ID number in the box: Business Continuity Procedure
- After the expiry of an emergency procedure, ALL declarations must still be submitted via AES. Returns must be coded "1NPS" and included in the "Additional Reference" field. This code must then be added to the associated code lists.
- Reports with this code will be treated separately by risk and control, as no physical control can be carried out.
o Note: With 1NPS, there should also be an individual reference, which should additionally have the format of an MRN. This reference will be used as an NRM by other Member States in certain circumstances. (see later in the document).
- Operators who have the technical capability to buffer declarations can use this capability without specific buffering permissions.
- Any payments will only be settled once the declarations have been processed by the system (i.e. after the end of the emergency procedure). For AES, this is a rather theoretical question. Default interest is calculated according to the date of preparation. In this case, the date can therefore be in the past; To be clear, this is the date on which the declaration would have been entered into the customs system if no emergency procedures were in place.
Exit Process
- On exit, the shipment must be accompanied by a printed BC-EAD to guarantee the parties involved (terminals, handlers, carriers, ...) that the goods can leave. While the emergency procedure is ongoing, the notification of arrival and manifest cannot be sent to customs.
- The exit office (if located in another Member State) may also record the date of arrival, the status of any seals, the date of release for exit and other observations, and affix them with a stamp.
Posted Jun 13, 2025 - 18:14 CEST