We have received the following information from Customs Authorities concerning a scheduled maintenance. Please consult our Knowledge Base article on How to Use the Business Continuity Procedure (BCP).
If you require assistance, please contact our Customer Support team via the ticket portal.
We inform you that a major technical operation on TRIGO impacting the DELTA IE tele-procedure is scheduled for 13/11/2025, from 12:00 to 14:30, on the PRODUCTION environment.
The operation will make it impossible to use the credits over the period and will therefore block declarations filed between 12:00 and 14:30 in EDI and DTI.
Therefore, the DELTA IE tele-procedure, in DTI / EDI, will be unavailable on 13/11/2025, from 12:00 p.m., for 2 hours 30 minutes.
We recommend that you anticipate or postpone the customs clearance operations scheduled for 13/11/2025. If this is not possible, customs clearance operations will have to go through the fallback procedure between 12:00 and 14:30.
The rescue procedure is authorised on 13/11/2025, from 12:00 until the end of the technical operation. We ask you to apply the instructions provided for in the sheet relating to the rescue procedure, which can be consulted in the attachment.
If the system does not restart as planned at 2:30 PM on 13/11/2025, the fallback procedure will still be permitted.