France - Delta T - Customs system outage

Incident Report for Customs4trade

Resolved

This incident has been resolved.
Posted Mar 10, 2026 - 11:07 CET

Identified

Dear Customer

We have received notification that DELTA T is experiencing an outage. CAS has submitted your declaration, but Customs is unable to process it at the moment. You may continue your goods flow by enabling Emergency procedure declarations, Queue declarations, or both in CAS. Step-by-step information can be found in our Knowledge Base.

If you have further questions, please contact French Customs authorities directly.

"• Reason
An incident has been detected in the electronic procedure Customs Transit Declaration (DELTA T). Our teams are currently working on analyzing and resolving the issue.

• Contingency procedure
The contingency procedure is authorized as of 09/03/2026 at 08:00.

• Instructions
Please apply the instructions provided in the document relating to the contingency procedure.

• BREXIT mechanism
If your exchanges concern a flow of goods coming from or destined for the United Kingdom and tracked in the BREXIT IT system (smart border), please refer to the document relating to the Brexit-specific contingency procedure.

• Next message: additional information
An additional message will inform you on 10/03/2026 at 11:00. In case the service is restored earlier, you will also be informed.

Please accept our apologies for the inconvenience caused.

Kind regards,"
Posted Mar 10, 2026 - 07:14 CET
This incident affected: France.