Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Oct 12, 2025 - 08:00 CEST
Scheduled
Dear Customer
We have received the following information from Customs Authorities concerning a scheduled maintenance. Please consult our Knowledge Base article on How to Use the Business Continuity Procedure (BCP).
If you require assistance, please contact our Customer Support team via the ticket portal.
Maintenance of EU Import, EU Export and Storage (DMS), EU Import, EU Export and Storage (AGS) From Sunday 12-10-2025 08:00 until (estimated end time) Sunday 12-10-2025 16:00 (CET), necessary maintenance will be carried out on Government systems.
As a result, the following main customs process(es) are not available: • Import into the EU, Export from the EU and Storage (DMS) • Import into the EU, Export from the EU and Storage (AGS)
Planned maintenance: You can deliver messages as usual; these are not processed during the maintenance but buffered. After the maintenance has been completed, the messages will still be processed, and any return messages will follow.
You can use the emergency procedure. We advise you to only apply the emergency procedure if you believe that the logistics process requires the processing of a declaration. • To the emergency procedure
You will be informed of the availability of the respective processes.