We have received the following information from Customs Authorities concerning a scheduled maintenance. Please consult our Knowledge Base article on How to Use the Business Continuity Procedure (BCP).
If you require assistance, please contact our Customer Support team via the ticket portal.
"From Sunday 04-05-2025 08:00 to (estimated end time) Sunday 04-05-2025 16:00 (CEST) necessary maintenance will be performed on Government systems. As a result, the following Customs main process(es) will be unavailable:
- Import into EU, Export out of EU and Storage (DMS).
Planned maintenance: You can deliver messages as usual, they will not be processed during the maintenance but buffered. After the maintenance ends, the messages will still be processed and any return messages will follow.
You can use the emergency procedure. We advise you to use the emergency procedure only if in your opinion the logistic process requires declaration processing."