We have received the following information from Customs Authorities concerning a scheduled maintenance. Please consult our Knowledge Base article on How to Use the Business Continuity Procedure (BCP).
If you require assistance, please contact our Customer Support team via the ticket portal.
"Due to scheduled maintenance on the Customs Declaration Service (CDS), the CDS service will be unavailable to all users on Saturday 28th September 9:30pm until 3:30am UK time Sunday 29th September.
Declarations submitted during this timeframe will be processed at the end of the downtime.
Creating, updating, or embarking a goods movement reference (GMR) that are linked to CDS could be affected during the times listed.
Import movements using GVMS during the outage – customers should check the declaration status and arrive where necessary.
If moving consignments containing controlled goods with pre-lodged declarations, follow published guidance and attend port inspection facilities / Inland Border Facilities for goods to be inspected and released.
If exporting goods from locations which require an arrived export, submit your declaration and obtain permission to progress (P2P) before the outage. If exporting goods from any other location, you will need to arrive at the border location and obtain P2P prior to the outage or wait until after the outage to move your goods."
Posted Sep 13, 2024 - 16:14 CEST
This scheduled maintenance affects: Great Britain.