NL - DMS - Customs system outage

Incident Report for Customs4trade

Resolved

This incident has been resolved.

Posted Sep 16, 2026 - 13:15 CEST

Identified

Dear Customer

We have received notification that DMS is experiencing an outage. CAS has submitted your declaration, but Customs is unable to process it at the moment. You may continue your goods flow by enabling Emergency procedure declarations, Queue declarations, or both in CAS. Step-by-step information can be found in our Knowledge Base.

If you have further questions, please contact Dutch Customs authorities directly.

Customs Message:

Import to EU, Export from EU and Storage (DMS) is unavailable

The process Import to EU, Export from EU and Storage (DMS) is unavailable from Wednesday 16-09-2026 09:37.Currently, there is no messaging possible due to a malfunction. Apologies for the inconvenience.

Posted Sep 16, 2026 - 09:54 CEST

This incident affected: Netherlands.