Customs system outage DMS NL

Incident Report for Customs4trade

Resolved

This incident has been resolved.

Posted Jul 03, 2025 - 15:56 CEST

Identified

Dear Customer,

We have received notification that DMS is experiencing an outage. CAS has submitted your declaration, but Customs is unable to process it at the moment. You may continue your goods flow by enabling Emergency procedure declarations, Queue declarations, or both in CAS. Step-by-step information can be found in our Knowledge Base.

If you have further questions, please contact Dutch Customs authorities directly.

The process Import to EU, Export from EU and Storage (DMS) is unavailable from Thursday 03-07-2025 14:19. Currently, there is no messaging possible due to a malfunction.

Posted Jul 03, 2025 - 14:40 CEST

This incident affected: Netherlands.