Customs4trade

All Systems Operational

About This Site

The Customs4trade Status Page is your central hub for monitoring the health and performance of our customs management platform CAS and the systems it connects to.
Some of the customs systems allow for direct notifications as well. For more details read our Knowledge Base article: https://help.customs4trade.com/servicedesk/customer/portal/54/article/95582056939626

CAS Operational
Great Britain Operational
Netherlands Operational
Ireland Operational
Belgium Operational
France Operational
Germany Operational
Help Centre Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Dec 20, 2025

No incidents reported today.

Dec 19, 2025

No incidents reported.

Dec 18, 2025

No incidents reported.

Dec 17, 2025
Emergency procedure NCTS
Resolved - This incident has been resolved.
Dec 17, 11:15 CET
Identified - Dear Customer,

We received the following notification from NCTS customs:

"NCTS Emergency Procedure – Call N04860: NCTS Issue

For urgent shipments, you may use the following emergency procedure code:

Start: 17-12-2025 at 04:00

End: 17-12-2025 at 10:00

Call number for NCTS: N04860

However: for NCTS documents with discharge of the goods flow in PLDA, please use the manual codes.

Use of manual codes (PDF, 35.56 KB)

Table of manual codes (XLS, 31 KB)

Also do not forget the following:

Make a copy of your document containing the manual code."
Dec 17, 07:02 CET
UK CDS TDR (ACC) - Scheduled maintenance
Completed - The scheduled maintenance has been completed.
Dec 17, 10:15 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 16, 10:00 CET
Scheduled - Dear Customer,

We have received the following information from UK Customs Authorities concerning a scheduled maintenance. Please consult our Knowledge Base article on How to Use the Business Continuity Procedure (BCP).

If you require assistance, please contact our Customer Support team via the ticket portal.

(INSERT INFORMATION RETRIEVED FROM CUSTOMS)
Dec 9, 16:20 CET
German Customs scheduled maintenance
Completed - The scheduled maintenance has been completed.
Dec 17, 01:55 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 16, 20:43 CET
Scheduled - Dear Customer

We have received the following information from Customs Authorities concerning a scheduled maintenance. Please consult our Knowledge Base article on How to Use the Business Continuity Procedure (BCP).

If you require assistance, please contact our Customer Support team via the ticket portal.

Scheduled

German Customs has announced maintenance work from 16-12-2025 19:00 to 23:50 CET (18:00 to 22:50 UTC).

Affected procedures: Export (Ausfuhr), Transit (Versand), and EAS
Master ticket: INC000007159610
Affected departments: All
Additional information from German Customs:
Participant communication is not affected; only the cross-member-state exchange of messages is impacted. As a result, exports, transit, and EAS procedures involving transactions from other member states may experience delays."
Dec 16, 20:43 CET
Dec 16, 2025
Dec 15, 2025
UK - CDS/HMRC - Unplanned Outage
Resolved - Dear all,

We received communication from CDS that the issue has been solved, and system is fully operational. Declarations submitted during the outage are being cleared in priority order.

If further assistance is needed, please reach out to our support channels.

Kind regards.
Dec 15, 19:09 CET
Update - Dear Customer

We have received the following information from CDS concerning BCP measures that can be taken:

• Hauliers using the Goods Vehicle Movement Service should create a Goods Movement Reference (GMR) and select ‘Declaration by Conduct’.
• At maritime Temporary Storage locations, carriers and shipping agents are authorised to use contingency manifest codes (e.g. ‘C’ or ‘T2’ status, depending on the inventory system used). 
Traders should use the options above wherever possible. If they are unable to use these options, they are advised to contact the CDS helpdesk and provide their unique consignment number (UCN) and Movement Reference Number (MRN) if this is available. A C130 form will not be required where goods are stuck at an inventory linked Temporary Storage location. 
HMRC understands the concerns of customers but can assure them that we take system resilience very seriously. We will continue to work closely with customers in the meantime to ensure minimal disruption and apologise for any inconvenience caused.
Dec 15, 14:31 CET
Identified - Dear Customer,

We have been informed that CDS is experiencing outage.

"HMRC have advised that there are some CDS issues this morning and there may be a delay in processing declarations which is affecting all CSPs.

It has been apparent since Monday 15th Dec 2025 08:27 CET.
HMRC teams are working to get the system back to normal as a priority, we will keep you updated with the progress at regular intervals as soon as we receive an update from them.
HMRC have asked that we pass on their apology for the inconvenience caused and to thank you for your patience. "
Dec 15, 09:42 CET
Investigating - We have noticed that GB declarations are not processing. Our team is investigating it. We will keep you posted.
Dec 15, 09:11 CET
Dec 14, 2025
GB - CDS - Scheduled maintenance
Completed - The scheduled maintenance has been completed.
Dec 14, 07:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 13, 22:30 CET
Scheduled - Dear Customer

We have received the following information from Customs Authorities concerning a scheduled maintenance.

If you require assistance, please contact our Customer Support team via the ticket portal.

"HMRC are planning scheduled maintenance on the Customs Declaration Service (CDS), Saturday 13 December 2025, timings and duration to be confirmed, it is expected the maintenance will start at approximately 9:30pm.
Declarations submitted during the maintenance period will be processed when the service becomes available."
Nov 3, 11:54 CET
Dec 13, 2025
NL - DMS - Scheduled maintenance
Completed - The scheduled maintenance has been completed.
Dec 13, 20:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 13, 14:00 CET
Scheduled - Dear Customer

We have received the following information from Customs Authorities concerning a scheduled maintenance.

If you require assistance, please contact our Customer Support team via the ticket portal.

"Required maintenance on Government systems will be performed from Saturday 13-12-2025 08:00 until (expected end-time) Saturday 13-12-2025 14:00.
As a result the following Dutch Custom mainprocess(es) are unavailable:

Import to EU, Export from EU and Storage (DMS)

Scheduled maintenance: You can deliver messages as usual, these will not be processed but buffered during the maintenance. After completion of the maintenance the messages will still be processed and possible return messages will follow.

You are allowed to use the fall-back procedure. However: it is our advice to use the mentioned procedure only if, to your opinion, the logistic process needs treatment of declarations."
Dec 3, 11:49 CET
NL NCTS - Scheduled maintenance
Completed - The scheduled maintenance has been completed.
Dec 13, 12:15 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 13, 09:00 CET
Scheduled - Dear Customer,

We have received the following information from NL Customs Authorities concerning a scheduled maintenance. Please consult our Knowledge Base article on How to Use the Business Continuity Procedure (BCP).

If you require assistance, please contact our Customer Support team via the ticket portal.

For Outbound Transits during this timeframe:
• where you submitted your transit declaration into Ireland's NCTS system and received your MRN, the associated electronic messages will not be processed by the Netherlands NCTS system. Please ensure that a hard copy transit declaration accompanies the goods and is presented to Netherlands customs for stamping.
• movements with an Office of Destination in Netherlands will not be closed out until after their system is restored

For Inbound:
• for movements with an office of departure in Netherlands and the movement started when their system was unavailable, fallback will have been given by Netherlands Customs in this scenario.

The goods will therefore be moving on a 'paper transit procedure' and this paper transit must accompany the consignment. No details of the transit will be on either the Netherlands or Irish NCTS systems.
this transit will not have a valid MRN, and you will therefore be unable to create a PBN. Please contact ecustoms@revenue.ie to create your PBN.

For goods moving under the paper transit procedure to an Irish TSF, you, as the Irish Authorised Consignee are advised to notify arrival of the goods moving under the transit procedure to your supervising customs office (as per local arrangements). The supervising customs office will provide you with a stamped copy of the paper transit declaration if requested. They will also arrange with the Central Transit Office for the transit to be discharged.

For goods moving under the paper transit procedure ending at the port, you are advised to present the paper declaration to the customs office of destination to stamp. The customs office of destination will arrange for discharge of the transit procedure.
Dec 10, 14:51 CET
Transport of Excise Goods (EMCS) Scheduled maintenance
Completed - The scheduled maintenance has been completed.
Dec 13, 09:35 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 13, 08:00 CET
Scheduled - Dear Customer

We have received the following information from Customs Authorities concerning a scheduled maintenance. Please consult our Knowledge Base article on How to Use the Business Continuity Procedure (BCP).

If you require assistance, please contact our Customer Support team via the ticket portal.

Necessary maintenance will be carried out on Government systems.

As a result, the following main customs process(es) are not available:
• Transport of excise goods (EMCS)

Planned maintenance: You can deliver messages as usual, these are not processed during the maintenance but buffered. After the maintenance has been completed, the messages will still be processed and any return messages will follow.

You can use the emergency procedure. We advise you to only apply the emergency procedure if you believe that the logistics process requires the processing of a declaration.
Dec 10, 20:19 CET
Dec 12, 2025

No incidents reported.

Dec 11, 2025
Scheduled CAS Production update
Completed - The scheduled maintenance has been completed.
Dec 11, 13:07 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 12:30 CET
Scheduled - CAS will be upgraded with new features to version v2.214 next Thursday, December 11, 2025 at 12.30 CET.

There might be a short downtime. This is not expected to last longer than an hour.

In case of urgent matters create a support ticket via the Customer Support portal.
Dec 5, 09:47 CET
Dec 10, 2025
Belgium - System outage
Resolved - This incident has been resolved.
Dec 10, 14:48 CET
Identified - We’ve been informed that there is an ongoing general Belgium customs outage. They are investigating it and working on its fix. We will keep you posted.
Dec 10, 10:49 CET
Investigating - We are seeing that Belgium declarations are not processing. We are investigating this situation with due priority and will keep you updated.
Dec 10, 10:12 CET
FR Delta I/E - Scheduled maintenance
Completed - The scheduled maintenance has been completed.
Dec 10, 12:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 12:00 CET
Scheduled - Dear Customer,

We have received the following information from French Customs Authorities concerning a scheduled maintenance. Please consult our Knowledge Base article on How to Use the Business Continuity Procedure (BCP).

If you require assistance, please contact our Customer Support team via the ticket portal.

A technical operation must take place on 10/12/2025 on TTC (online service for verifying VAT numbers by the DGFIP). The operation will cause DELTA IE malfunctions between 12 p.m. and 12:15 p.m. in EDI and DTI. We recommend that you anticipate or postpone the customs clearance operations scheduled for 10/12.

The rescue procedure is not allowed.
Dec 9, 10:43 CET
Dec 9, 2025
CAS Production additional update
Completed - The scheduled maintenance has been completed.
Dec 9, 16:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 16:00 CET
Scheduled - Dear Customer

We would like to inform you that an additional update to the CAS Production environment is required. This action will take place today, starting at 15:00 UTC / 16:00 CET, and should not take longer than 30 minutes.

We apologize for any inconvenience.
Dec 9, 15:08 CET
Dec 8, 2025
DELTA I/E IMPORT - Emergency procedure
Resolved - This incident has been resolved.
Dec 8, 18:38 CET
Investigating - Dear Customer,

We have received notification that DELTA I/E IMPORT is experiencing an outage. CAS has submitted your declaration, but Customs is unable to process it at the moment. You may continue your goods flow by enabling Emergency procedure declarations, Queue declarations, or both in CAS. Step-by-step information can be found in our Knowledge Base.

If you have further questions, please contact French Customs authorities directly.

• Motive
An incident was noted on the customs declaration ( DELTA I/E IMPORT) online procedure. Our teams are currently working on its analysis and processing.

• Backup procedure
The rescue procedure is authorized on 08/12/2025 as of 11:00 AM.

• Instructions
We ask you to apply the instructions provided in the sheet relating to the rescue procedure.
Dec 8, 12:45 CET
BE - EMCS - Emergency procedure 'EMCS Call N04856'
Resolved - This incident has been resolved.
Dec 8, 10:58 CET
Update - We are continuing to investigate this issue.
Dec 8, 10:57 CET
Investigating - Dear Customer

We have received the following information from Customs Authorities concerning an Emergency Procedure. Please consult our Knowledge Base article on How to Use the Business Continuity Procedure (BCP).

If you require assistance, please contact our Customer Support team via the ticket portal.

"Wij delen u mee dat de noodprocedure EMCS hieronder vermeld toepasbaar is voor de e-AD’s bij vertrek enkel voor aangiften EMS –vertragingen,
Begin: 04/12/2025 om 09:00u
Einde: 08/12/2025 om 09:00u
Callnummer voor EMCS: N04856

Procedure:
Ten gevolge van deze vertraging mag de operator, zonder voorafgaandelijk de Helpdesk te verwittigen de beweging starten onder dekking van een papieren documenten opgesteld conform de bepalingen artikel 30 van van de wet van 22 december betreffende accijns regime.
Het document moet ook verwijzen naar de hieronder beschreven vermeldingen:
- Noodbegeleidingsdocument voor accijnsproducten onder de schorsingsregeling
- Noodprocedure N04856
- Begonnen op 04/12/2025 om 09:00u
- Gezien het niet duidelijk is wanneer deze systeemfout wordt opgelost, is het papieren document de definitieve aangifte, en moet er geen elektronische aangifte volgen.

Opmerking: De voorschriften van de omzendbrief NOODPROCEDURE BIJ NIET BESCHIKBAARHEID VAN HET GEAUTOMATISEERDE SYSTEEM EMCS D.A. 246.200 dd 26 maart 2010 zijn van overeenkomstige toepassing"
Dec 5, 16:07 CET
Dec 7, 2025
NL - DMS - Scheduled maintenance
Resolved - This incident has been resolved.
Dec 7, 16:40 CET
Identified - Dear Customer

We have received the following information from Customs Authorities concerning a scheduled maintenance.

If you require assistance, please contact our Customer Support team via the ticket portal.

"Required maintenance on Government systems will be performed from Sunday 07-12-2025 13:11.
As a result the following Dutch Custom mainprocess(es) are unavailable:

Import to EU, Export from EU and Storage (DMS)

Scheduled maintenance: You can deliver messages as usual, these will not be processed but buffered during the maintenance. After completion of the maintenance the messages will still be processed and possible return messages will follow.

You are allowed to use the fall-back procedure. However: it is our advice to use the mentioned procedure only if, to your opinion, the logistic process needs treatment of declarations."
Dec 7, 13:20 CET
NL - DMS - Scheduled maintenance
Completed - The scheduled maintenance has been completed.
Dec 7, 13:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 08:00 CET
Scheduled - Dear Customer

We have received the following information from Customs Authorities concerning a scheduled maintenance.

If you require assistance, please contact our Customer Support team via the ticket portal.

"Required maintenance on Government systems will be performed from Sunday 07-12-2025 08:00 until (expected end-time) Sunday 07-12-2025 13:00.
As a result the following Dutch Custom mainprocess(es) are unavailable:

Import to EU, Export from EU and Storage (DMS)

Scheduled maintenance: You can deliver messages as usual, these will not be processed but buffered during the maintenance. After completion of the maintenance the messages will still be processed and possible return messages will follow.

You are allowed to use the fall-back procedure. However: it is our advice to use the mentioned procedure only if, to your opinion, the logistic process needs treatment of declarations."
Nov 26, 13:16 CET
Dec 6, 2025
France - DELTA I/E IMPORT (DTI/EDI) Service Alert (12/05/2025)
Resolved - This incident has been resolved.
Dec 6, 07:15 CET
Monitoring - Customs technical teams are currently working on its analysis and processing.
Dec 5, 18:04 CET
Identified - Dear Customer

We have received the following information from Customs Authorities concerning the DELTA I/E IMPORT (DTI/EDI) online declaration procedure.

Title: French Customs Bulletin 28933 — DELTA I/E IMPORT (DTI/EDI) Service Alert

On 12/05/2025 (bulletin released at 17:49) French Customs reported an incident affecting the DELTA I/E IMPORT (DTI/EDI) procedure; the alert was logged on 05/12/2025 at 16:30.

Customs authorised a rescue (backup) procedure from 05/12/2025 16:30 and asks stakeholders to follow the instructions in the rescue-procedure sheet, which can be found in https://www.douane.gouv.fr/meteo/prodouane/pages/apercu?msg=28933

A further update is scheduled for 08/12/2025 at 10:00 AM (or earlier if service resumes).

Kind regards,
Customs4Trade Support
Dec 5, 16:30 CET
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