Customs4trade
BE - IDMS - Customs system outage
Update - Dear Customer,

The latest information we have from customs is that the problem is no longer occurring; however, we are still seeing a significant delay in receiving "Released" messages.

We are in contact with them to understand the reason for this delay, but so far, we have not received satisfactory answers. We will continue to monitor the situation.

If your declaration is being affected, we ask for your patience until customs sends the "Released" message.
Jul 23, 2026 - 10:56 CEST
Update - We are continuing to work on a fix for this issue.
Jul 23, 2026 - 07:11 CEST
Identified - Dear Customer

We have received notification that IDMS is experiencing an issue that prevents the calculation of VAT and returns the followin customs error:

• Customs Validation Error 99 | T0002 : The reverse charge system could not be reached., originalValue XXX (IE415B/GoodsShipment/AdditionalFiscalReference[1]/vatIdentificationNumber)

CAS has submitted your declaration, but customs is unable to process it at the moment. You may continue your goods flow by enabling Emergency procedure declarations, Queue declarations, or both in CAS. Step-by-step information can be found in our Knowledge Base.

If you have further questions, please contact the Belgian customs authorities directly.

EMERGENCY PROCEDURE

IDMS ALL Call N05028 Emergency Procedure: The VAT deferral system could not be reached

Error message

T0002
The VAT deferral system could not be achieved

For urgent documents, you can use the following backup procedure code:
• IDMS:
o Start: 17-07-2026 at 12:00
o End: 17-07-2026 at 16:00
o Call number for IDMS: N05028

Method:

Two additional references are created when the emergency procedure is applicable:
• Code 1NPS + N05028
• Code 2NPS + BCP-ID (unique per declaration) The declarant must affix these numbers both to the document to be presented (theBC-IDMS) and to the declaration

In the BC-IDMS document, you enter both codes in the upper right corner, under "BCP MNR".

A printout of this document (BC-IDMS) is sent in PDF format to the CRC. A timer then starts, after which, after a certain period of time, the goods will be automatically released

A printout of the statement or the CD-IDMS should be emailed to the CRC. Specific email addresses have been created for the emergency procedure.
• For the CRC Antwerp, there are 3 addresses, depending on the region concerned
1. Noodprocedure.antwerpen@minfin.fed.be(link sends e-mail)(link sends e-mail)
2. Noodprocedure.gent@minfin.fed.be(link sends e-mail)(link sends e-mail)
3. Noodprocedure.hasselt@minfin.fed.be(link sends e-mail)(link sends e-mail)
• For CRC Zaventem: da.crc.zaventem@minfin.fed.be(link sends e-mail)(link sends e-mail)
• For CRC Brussels: da.crc-crk.brussels@minfin.fed.be(link sends e-mail)(link sends e-mail)
• For CRC Bierset: da.sel.bierset@minfin.fed.be(link sends e-mail)(link sends e-mail)

There are 2 options for obtaining the BCP-IDs:
• Option 1: If the economic operator does not have a "simplified emergency procedure" authorisation, it can request these BCP-IDs via the
helpdesk. This can also be done in advance. The user must then manually enter the BCP-ID when activating the emergency procedure.
• Option 2: If the economic operator has a "simplified emergency procedure" authorisation, it can generate the BCP-IDs itself. The BCP-ID can be constructed according to the following structure: aaBECPBbbbbbbbbbRc

The authorisation holder is responsible for monitoring its guarantee.

When IDMS becomes operational again, the stamped declarations are transmitted to IDMS.

As part of the emergency procedure, a timer is set during which the CRC must make a control decision. If, at the end of this period, no message has been sent to the declarant, the declarant may assume that customs do not wish to carry out an inspection and may freely dispose of his goods. The goods are then considered to be released.
Jul 17, 2026 - 14:00 CEST

About This Site

The Customs4trade Status Page is your central hub for monitoring the health and performance of our customs management platform CAS and the systems it connects to.
Some of the customs systems allow for direct notifications as well. For more details read our Knowledge Base article: https://help.customs4trade.com/servicedesk/customer/portal/54/article/95582056939626

CAS Operational
Great Britain Operational
Netherlands Operational
Ireland Operational
Belgium Degraded Performance
France Operational
Germany Operational
Spain Operational
Help Centre Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

GB - CDS Trader Dress Rehearsal (TDR) - Scheduled maintenance Jul 28, 2026 13:00-17:00 CEST

Dear Customer

We have received the following information from Customs Authorities concerning a scheduled maintenance.

During this maintenance window they will be refreshing the below data held in TDR:

>>Trader personal, account, and licensing data, using data which has been copied from Production on Tuesday 28th July.
>>Refreshing UK/EU Tariff data, using data which has been copied from Production on Wednesday 15th July*

*Trader Dress Rehearsal is a sandbox environment and is regularly refreshed with Trader data and data from the Online Tariff on a given date, as such any CDS changes to Trader data in the live service or updates to the Online Tariff will not be reflected in TDR instantaneously.

If you require assistance, please contact our Customer Support team via the ticket portal.

Regards
Posted on Jul 21, 2026 - 13:03 CEST

Scheduled CAS Production update Jul 30, 2026 12:30-13:30 CEST

CAS will be upgraded with new features to version v3.4 next Thursday, July 30, 2026 at 12.30 CEST.

There might be a short downtime. This is not expected to last longer than an hour.

In case of urgent matters create a support ticket via the Customer Support portal.
Posted on Jul 24, 2026 - 15:18 CEST

NL - KVK - Scheduled maintenance Aug 9, 2026 07:00-09:00 CEST

Dear Customer

We have received the following information from Customs Authorities concerning a scheduled maintenance.

If you require assistance, please contact our Customer Support team via the ticket portal.

"On Sunday, August 9, 2026, from 07:00 to 09:00, maintenance work will take place. During this period, you may experience disruption.

What does this mean for you?
During this maintenance window, you will not be able to submit registrations or make changes to the registers via kvk.nl (KVK Business Register, UBO, LEI and Financial Statements). It will also not be possible to obtain products from the Business Register (such as extracts) or the UBO Register through kvk.nl, the KVK API, or KVK Dataservice."
Posted on Jul 24, 2026 - 15:17 CEST
Jul 25, 2026

No incidents reported today.

Jul 24, 2026
GB - LUCAS ASN Migration - Scheduled maintenance
Completed - The scheduled maintenance has been completed.
Jul 24, 05:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 22:00 CEST
Scheduled - Dear Customer

We have received the following information from Customs Authorities concerning a scheduled maintenance.

Please be advised that LUCAS ASN Migration is scheduled to take place on Thursday 23rd July, between 21:00 BST and Friday 24th July 04:00 BST. While this window has been reserved to allow sufficient time, they expect the activity to be completed within approximately four hours.

During this period, services normally provided by the National Clearance Hub (NCH) to customers will be unavailable. This includes all inventory update requests, such as intershed removals requiring authorisation, as well as any updates where LRI = Y has been declared. These requests cannot be actioned while the live migration activity is taking place.

NCH and Border Force colleagues have also been informed that they will not be able to access the relevant systems during this period. In the unlikely event that they receive customer contact during the outage, they will advise customers accordingly.

If you require assistance, please contact our Customer Support team via the ticket portal.

Regards
Jul 22, 18:35 CEST
Jul 23, 2026
FR - DELTA I/E - Import and Export - Processing interruption under investigation
Resolved - This incident has been resolved.
Jul 23, 07:10 CEST
Investigating - Dear Customer

French Customs has reported an incident affecting DELTA I/E EXPORT and IMPORT declarations across DTI, DTI+, and EDI modes. According to their notice, the backup/rescue procedure was authorized at 18:35 (Export) and 18:38 (Import).

Users are advised to follow the fallback procedure until further notice. Updates will be shared as they become available.

We will provide a further update as soon as more information becomes available.

Kind Regards
C4T Customer Support
Jul 21, 19:09 CEST
FR - Delta-T - Customs system outage
Resolved - This incident has been resolved.
Jul 23, 07:09 CEST
Identified - Dear Customer

We have received notification that Delta-T is experiencing an outage. CAS has submitted your declaration, but Customs is unable to process it at the moment. You may continue your goods flow by enabling Emergency procedure declarations, Queue declarations, or both in CAS. Step-by-step information can be found in our Knowledge Base.

If you have further questions, please contact the French Customs authorities directly.

CUSTOMS MESSAGE:

Déclaration de Transit Douanier (DELTA T) (mode DTI / DTI+ / EDI) : bulletin d'information concernant l'alerte du 21/07/2026 à 18:25

Déclaration de Transit Douanier (DELTA T)

mode DTI / DTI+ / EDI

BULLETIN D'INFORMATION

État de l'incident

Cet incident nécessite la poursuite des investigations par nos équipes techniques, qui mettent tout en œuvre pour rétablir le service dans les meilleurs délais.

Procédure de secours

La procédure de secours demeure autorisée depuis le 21/07/2026 à compter de 18:25.

Consignes

Nous vous demandons d'appliquer les consignes prévues dans la fiche relative à la procédure de secours.

Dispositif BREXIT
Si vos échanges concernent un flux de marchandises en provenance ou à destination du Royaume-Uni et tracées dans le SI BREXIT (frontière intelligente), veuillez vous référer à la fiche relative à la procédure de secours spécifique au Brexit.

Prochain message d'information

Un nouveau bulletin d'information vous informera de l'évolution de la situation le 22/07/2026 vers 14:00. En cas de reprise anticipée du service, vous serez également tenus informés.

Veuillez nous excuser pour la gêne occasionnée.

Cordialement.
Jul 22, 10:20 CEST
Jul 22, 2026
GB - CCS-UK - Scheduled maintenance - Wednesday July 22nd
Completed - The scheduled maintenance has been completed.
Jul 22, 07:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 06:00 CEST
Scheduled - Dear Customer

Please be advised that as a part planned system maintenance, CCS-UK Service requires a scheduled system downtime (impacting all services) on Wednesday 22nd July 2026 starting at 05:00 BST to 06:00 BST (upto 1 hrs).

During this time, the connectivity to and from CCS-UK will not be available to you, meaning users will not be able to undertake Import and/or Exports clearances via the CCS-UK system.

Please ensure you have resiliency plans in place or avoid these times especially in the case of perishable goods clearances you are undertaking.

If you require assistance, please contact our Customer Support team via the ticket portal.

C4T Customer Support
Jul 15, 16:22 CEST
Jul 21, 2026
Jul 20, 2026

No incidents reported.

Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

Jul 17, 2026
Jul 16, 2026
BE- AES & iDMS - Customs system outage
Postmortem - Read details
Jul 17, 11:16 CEST
Resolved - Dear all,

BE customs has confirmed the end of all Emergency Procedures.

Messages should gradually arrive and stuck declarations can be resubmitted.

Kinds regards
C4T Customer Support
Jul 16, 19:27 CEST
Update - We are continuing to work on a fix for this issue.
Jul 16, 19:19 CEST
Update - The Belgian Imports system IDMS is currently unreachable and summary declarations cannot be submitted normally. Customs authorities (SPF Finances / Douanes & Accises) have activated the official emergency (fallback) procedure so that urgent shipments can continue to be processed.
Emergency procedure window

Start: 13 July 2026, 20:00
End: 14 July 2026, 10:00
IDMS Call number: N05017

What you need to do for urgent declarations
While IDMS is down, use the fallback procedure with these two reference codes on both the presented document (BC-IDMS) and in the declaration:

Code 1: NPS + N05017
Code 2: NPS + BCP-ID (unique per declaration)

In the BC-IDMS document, enter both codes in the top-right corner under "BCP MRN." A PDF print of the BC-IDMS must be emailed to the responsible CRC. A timer then starts, after which goods are automatically released if customs raises no objection.
Obtaining a BCP-ID

Without a "simplified emergency procedure" authorisation: request BCP-IDs via the helpdesk (can be done in advance) and enter them manually when activating the procedure.
With the authorisation: generate BCP-IDs yourself using the structure aaBECPBbbbbbbbbbRc. Authorisation holders remain responsible for tracking their own guarantee/surety.

CRC emergency mailboxes

CRC Antwerp (by region): Noodprocedure.antwerpen@minfin.fed.be · Noodprocedure.gent@minfin.fed.be · Noodprocedure.hasselt@minfin.fed.be
CRC Zaventem: da.crc.zaventem@minfin.fed.be
CRC Brussels: da.crc-crk.brussels@minfin.fed.be
CRC Bierset: da.sel.bierset@minfin.fed.be

Recovery
Once IDMS is operational again, all buffered/stamped declarations must be submitted into IDMS.
Support
IDMS Helpdesk — Mon–Fri, 08:00–18:00 · idms.helpdesk@minfin.fed.be · +32 2 579 33 33
Jul 13, 21:02 CEST
Update - Business Continuity Procedures are in effect for urgent shipments.

Emergency procedure active — AES
Start: 10 July 2026, 11:45 CET
End: 17 July 2026, 18:00 CET
Callnummer for AES: N05015

During this period, urgent declarations may be handled under the FPS Finance Business Continuity Procedure. When submitting under fallback, please note:

Enter the reference N05015-D:20260710-T114500 in the Business Continuity Procedure field.
Enter your BCP-ID number in the Business Continuity Procedure field.
A 3-hour waiting period applies once the emergency procedure is used. Within this window, the competent CRC may return a list of shipments selected for verification, after which the goods must be presented to customs.
If goods can no longer be presented, an infringement against the declaration obligation is recorded. The grace period does not apply to these specific infringements.
All declarations must be buffered for later submission into IDMS/AES once service is restored (Code 1 NPS).

We are monitoring the situation and will update this notice as the systems come back online.
Jul 13, 14:58 CEST
Identified - Dear Customer

We have noticed delays in processing by AES and iDMS. Some (not all) declarations remain in status Submitted or Accepted.

We assure you that your declaration has been submitted by CAS and should move forward as soon as Customs authorities resolve the situation.

We have already contacted customs authorities and they are analysing the delays in processing.

If you have any questions, please contact Belgian Customs authorities directly.
Jul 13, 07:32 CEST
Scheduled CAS Production update
Completed - The scheduled maintenance has been completed.
Jul 16, 13:15 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 12:30 CEST
Scheduled - CAS will be upgraded with new features to version v3.3 next Thursday, July 16, 2026 at 12.30 CEST.

There might be a short downtime. This is not expected to last longer than an hour.

In case of urgent matters create a support ticket via the Customer Support portal.
Jul 10, 11:18 CEST
Jul 15, 2026
Germany - ATLAS - Scheduled maintenance
Completed - The scheduled maintenance has been completed.
Jul 15, 13:15 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 12:00 CEST
Scheduled - Dear Customer

We have received the following information from Customs Authorities concerning a scheduled maintenance.

If you require assistance, please contact our Customer Support team via the ticket portal.

"On Wednesday, July 15, 2026, between 10:00 and 11:00 UTC (12:00 – 13:00 CEST), we will perform scheduled maintenance due to updates to Azure Express Route Services."
Jul 9, 15:18 CEST
Jul 14, 2026

No incidents reported.

Jul 13, 2026
Jul 12, 2026

No incidents reported.

Jul 11, 2026
BE - AES/IDMS/NCTS - Customs system outage (prolonged)
Resolved - Resolved – This incident has been resolved.

"All affected e-service applications are now fully operational.
We had detected disruptions across several e-service applications that made them unavailable or caused them to function sub-optimally. MyMinfin and Tax-on-Web were not impacted.
Our teams worked to restore full service as quickly as possible, and all applications have now returned to normal operation.
We apologize for any inconvenience this may have caused."

C4T Customer Support
Jul 11, 17:50 CEST
Update - Dears,

AES has confirmed the Business Continuity Procedure has been extended.

Callnummer voor AES : N05015
Ref: N05015-D:20260710-T114500

Kind regards,
C4T Customer Support
Jul 10, 17:32 CEST
Identified - Dear Customer

We have noticed that AES/IDMS/NCTS is still experiencing an outage. CAS has submitted your declaration, but Customs is unable to process it at the moment. You may continue your goods flow by enabling Emergency procedure declarations, Queue declarations, or both in CAS. Step-by-step information can be found in our Knowledge Base.

If you have further questions, please contact Dutch Customs authorities directly.

"NPS NCTS N05012 - IDMS ALL N05013 - IDMS H7 N05014 - AES N05015"
Jul 10, 16:38 CEST
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