Customs4trade Status

Nov 18, 2025

Completed - Please be advised that the previously announced planned system maintenance and downtime for CCS-UK services on 19th November 2025 starting at 06:00 AM GMT to 07:00 AM GMT has been cancelled.

All CCS-UK services will remain fully operational during this period.
Nov 18, 10:50 CET

Scheduled - Dear Customer

We have received the following information from Customs Authorities concerning a scheduled maintenance. Please consult our Knowledge Base article on How to Use the Business Continuity Procedure (BCP).

If you require assistance, please contact our Customer Support team via the ticket portal.

"Please be advised that as a part planned system maintenance, CCS-UK Service requires a scheduled system downtime (impacting all services) on Wednesday 19th November 2025 starting at 06:00 AM GMT to 07:00 AM GMT (up to 60minutes).

During this time the connectivity to and from CCS-UK will not be available to you, meaning users will not be able to undertake Import and/or Exports clearances via the CCS-UK system.

Please ensure you have resiliency plans in place, or avoid these times especially in the case of perishable goods clearances you are undertaking."
Oct 31, 10:16 CET

DELTA-IE - Scheduled maintenance

Completed - The scheduled maintenance has been completed.
Nov 18, 07:45 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 07:15 CET

Scheduled - Dear Customer,

We have received the following information from Customs Authorities concerning a scheduled maintenance. Please consult our Knowledge Base article on How to Use the Business Continuity Procedure (BCP) if applicable.

If you require assistance, please contact our Customer Support team via the ticket portal.

A technical operation impacting the GUN link between DELTA IE IMPORT component and TRACES-NT is scheduled for 18/11/2025, from 07:15 to 07:30, on the PRODUCTION environment.

Disruptions are to be expected during this operation for import declarations filed in DELTA IE IMPORT with an accompanying document such as COI (code C644), CHED (N853, C640, C678, C085) or NOA (C646).

If they encounter the error message "T001 technical error", operators can submit their customs declaration by adding the special mention H7300 (subject to having a COI/CHED/NOA document validated by the authorities and applicable to the declared goods).
Nov 17, 18:36 CET

Customs system outage - DMS NL

Resolved - Dear Customer,

We have received notification that DMS is experiencing an outage. CAS has submitted your declaration, but Customs is unable to process it at the moment. You may continue your goods flow by enabling Emergency procedure declarations, Queue declarations, or both in CAS. Step-by-step information can be found in our Knowledge Base.

If you have further questions, please contact Dutch Customs authorities directly.

The process Import to EU, Export from EU and Storage (DMS) is unavailable from Saturday 18-11-2025 09:02.Due to a technical issue, message traffic is currently unavailable.
Nov 18, 04:30 CET

Nov 17, 2025

No incidents reported.

Nov 16, 2025

Germany - ATLAS - Scheduled maintenance

Completed - The scheduled maintenance has been completed.
Nov 16, 00:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 14:00 CET

Scheduled - Dear Customer

We have received the following information from Customs Authorities concerning a scheduled maintenance.

If you require assistance, please contact our Customer Support team via the ticket portal.

"German Customs has announced maintenance work from 15-11-2025 14:00 to 23:59 CET (13:00 to 22:59 UTC).
Affected procedures: Einfuhr, EAS, AES, NCTS
Masterticket: INC000007119758
Affected departments: all"
Nov 4, 14:40 CET

Nov 15, 2025

Nov 14, 2025

Belgium - System outage

Resolved - This incident has been resolved.
Nov 14, 18:17 CET

Update - We are currently attempting to reach Customs regarding the ongoing delays/outage; however, our attempts to connect with them have not been answered. We have requested that they provide us with their emergency procedure and are awaiting their feedback. We will share further updates as soon as more information becomes available.
Nov 14, 12:15 CET

Update - We have noticed that your declarations for Belgian systems are still not being processed as usual. This matter is being investigated with a high priority.

More updates will follow soon.
Nov 14, 11:39 CET

Update - We are continuing to investigate this issue.
Nov 14, 09:20 CET

Investigating - Dear Customer,

We are seeing that AES declarations are processed with a delay. We are investigating this situation with due priority and will keep you updated.
Nov 14, 07:34 CET

Germany - Delay in processing by DE Customs

Resolved - This incident has been resolved.
Nov 14, 18:02 CET

Identified - Dear Customer

We have received notification that DE Customs is experiencing delays in processing declarations. We assure you that your declaration has been submitted by CAS and will move forward as soon as Customs authorities resolve the situation.
Nov 14, 12:52 CET

Customs system outage - DMS NL

Resolved - This incident has been resolved.
Nov 14, 08:08 CET

Identified - Dear Customer,

We have received notification that DMS is experiencing an outage. CAS has submitted your declaration, but Customs is unable to process it at the moment. You may continue your goods flow by enabling Emergency procedure declarations, Queue declarations, or both in CAS. Step-by-step information can be found in our Knowledge Base.

If you have further questions, please contact Dutch Customs authorities directly.

The process Import to EU, Export from EU and Storage (DMS) is unavailable from Saturday 25-10-2025 09:02.Due to a technical issue, message traffic is currently unavailable.
Nov 14, 06:28 CET

Nov 13, 2025

Germany - ATLAS - Scheduled maintenance

Completed - The scheduled maintenance has been completed.
Nov 13, 17:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 16:00 CET

Update - Dear Customer

We have received the following information from Customs Authorities concerning a scheduled maintenance.

If you require assistance, please contact our Customer Support team via the ticket portal.

"Maintenance work at German Customs
Upcoming scheduled maintenance notice
German Customs has announced maintenance work from 13-11-2025 16:00 to 17:00 CET (15:00 to 16:00 UTC).
Affected procedures: Ausfuhr, Versand"
Nov 13, 14:50 CET

Update - Dear Customer

We have received the following information from Customs Authorities concerning a scheduled maintenance.

If you require assistance, please contact our Customer Support team via the ticket portal.

"Maintenance work at German Customs
Upcoming scheduled maintenance notice
German Customs has announced maintenance work from 13-11-2025 16:00 to 17:00 CET (15:00 to 16:00 UTC).
Affected procedures: Ausfuhr, Versand"
Nov 13, 14:48 CET

Scheduled - Dear Customer

We have received the following information from Customs Authorities concerning a scheduled maintenance.

If you require assistance, please contact our Customer Support team via the ticket portal.

"Maintenance work at German Customs
Upcoming scheduled maintenance notice
German Customs has announced maintenance work from 13-11-2025 16:00 to 17:00 CET (15:00 to 16:00 UTC).
Affected procedures: Ausfuhr, Versand"
Nov 13, 14:46 CET

DELTA IE DTI / EDI Scheduled maintenance

Completed - The scheduled maintenance has been completed.
Nov 13, 14:50 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 12:00 CET

Scheduled - Dear Customer

We have received the following information from Customs Authorities concerning a scheduled maintenance. Please consult our Knowledge Base article on How to Use the Business Continuity Procedure (BCP).

If you require assistance, please contact our Customer Support team via the ticket portal.

We inform you that a major technical operation on TRIGO impacting the DELTA IE tele-procedure is scheduled for 13/11/2025, from 12:00 to 14:30, on the PRODUCTION environment.

The operation will make it impossible to use the credits over the period and will therefore block declarations filed between 12:00 and 14:30 in EDI and DTI.

Therefore, the DELTA IE tele-procedure, in DTI / EDI, will be unavailable on 13/11/2025, from 12:00 p.m., for 2 hours 30 minutes.

We recommend that you anticipate or postpone the customs clearance operations scheduled for 13/11/2025. If this is not possible, customs clearance operations will have to go through the fallback procedure between 12:00 and 14:30.

The rescue procedure is authorised on 13/11/2025, from 12:00 until the end of the technical operation.
We ask you to apply the instructions provided for in the sheet relating to the rescue procedure, which can be consulted in the attachment.

If the system does not restart as planned at 2:30 PM on 13/11/2025, the fallback procedure will still be permitted.
Nov 7, 16:27 CET

Scheduled CAS Production update

Completed - The scheduled maintenance has been completed.
Nov 13, 13:02 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 12:30 CET

Scheduled - CAS will be upgraded with new features to version v2.212 next Thursday, November 13, 2025 at 12.30 CEST.

There might be a short downtime. This is not expected to last longer than an hour.

In case of urgent matters create a support ticket via the Customer Support portal.
Nov 6, 14:08 CET

Nov 12, 2025

Customs system malfunctions (DELTA G - DTI / DTI+ / EDI mode)

Resolved - This incident has been resolved.
Nov 12, 19:10 CET

Identified - Dear Customer

We have received notification that DELTA G - DTI / DTI+ / EDI mode is experiencing malfunctions. CAS has submitted your declaration, but Customs is unable to process it at the moment. You may continue your goods flow by enabling Emergency procedure declarations, Queue declarations, or both in CAS. Step-by-step information can be found in our Knowledge Base.

If you have further questions, please contact French Customs authorities directly.

Malfunctions have been noted on the Customs Declaration - Traditional Freight (DELTA G)

Details of the malfunctions encountered:
For technical reasons under investigation, in some cases, the advance export notice message issued following the BAE given in DELTA G/XE export, by the French customs offices does not reach the customs offices of exit located in other Member States. This situation has the effect of blocking goods at the relevant exit points of the European Union.

In order to remove the blockage, pending the technical resolution of the difficulty which should occur a priori on Wednesday 12/11/2025, operators are asked to transmit to the customs authorities of the ports of exit concerned, the advance export notices (EAD) or any alternative proof relating to these export declarations, in order to prove to them that the goods have indeed been released by the French customs. This workaround was submitted to DG Taxud, which validated the principle and informed the customs authorities of all Member States. The exit tax certification will be processed a posteriori via a specific treatment.

ECS/BS export fallback (case 1 EDI or DTI mode) is allowed.
Nov 10, 20:26 CET

Customs system malfunctions DELTA T

Resolved - This incident has been resolved.
Nov 12, 09:05 CET

Identified - Dear Customer

We have received notification that DELTA T is experiencing malfunctions. CAS has submitted your declaration, but Customs is unable to process it at the moment. You may continue your goods flow by enabling Emergency procedure declarations, Queue declarations, or both in CAS. Step-by-step information can be found in our Knowledge Base.

"We are experiencing issues with the Customs Transit Declaration (DELTA T) system, starting at 4:00 AM on November 11, 2025.

Details of the issues encountered:
There is currently a blockage affecting certain movements, primarily upon arrival, which is preventing the release of goods.
Our technical teams are currently analyzing the problem.
You will receive a message informing you when these issues are resolved. Should these issues persist, you will receive an update on the progress of the technical teams' work.
We apologize for any inconvenience.

Sincerely,
Have a good day."
Nov 12, 07:24 CET

Nov 11, 2025

GB - CDS - Scheduled maintenance (Acceptance environment)

Completed - The scheduled maintenance has been completed.
Nov 11, 17:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 14:00 CET

Update - We will be undergoing scheduled maintenance during this time.
Nov 7, 10:38 CET

Scheduled - Dear Customer

We have received the following information from Customs Authorities concerning a scheduled maintenance.

If you require assistance, please contact our Customer Support team via the ticket portal.

"
Nov 6, 11:19 CET

Nov 10, 2025

GB - CCS-UK - Scheduled maintenance

Completed - Please be advised that the previously announced planned system maintenance and downtime for CCS-UK services on Wednesday, 12th November 2025 (06:00 AM – 07:30 AM GMT) has been cancelled.

All CCS-UK services will remain fully operational during this period.

We apologise for any confusion and thank you for your understanding.
Nov 10, 20:41 CET

Scheduled - Dear Customer

We have received the following information from Customs Authorities concerning a scheduled maintenance.

If you require assistance, please contact our Customer Support team via the ticket portal.

"Please be advised that as a part planned system maintenance, CCS-UK Service requires a scheduled system downtime (impacting all services) on Wednesday 12th November 2025 starting at 06:00 AM GMT to 07:30 AM GMT (up to 90minutes)

During this time the connectivity to and from CCS-UK will not be available to you, meaning users will not be able to undertake Import and/or Exports clearances via the CCS-UK system.

Please ensure you have resiliency plans in place, or avoid these times especially in the case of perishable goods clearances you are undertaking.

CCS-UK apologise for the inconvenience caused and thank you for your patience."
Nov 6, 10:53 CET

Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025

Customs system maintenance (DMS, ICS2, EMCS, AGS)

Resolved - This incident has been resolved.
Nov 7, 01:50 CET

Identified - Dear Customer

We have received notification that AGS/DMS/ICS2/EMCS is experiencing maintenance. CAS has submitted your declaration, but Customs is unable to process it at the moment. You may continue your goods flow by enabling Emergency procedure declarations, Queue declarations, or both in CAS. Step-by-step information can be found in our Knowledge Base.

If you have further questions, please contact Dutch Customs authorities directly.

Import to EU, Export from EU and Storage (DMS) is unavailable
The process Import to EU, Export from EU and Storage (DMS) is unavailable from Thursday 06-11-2025 23:00. Scheduled maintenance: You can deliver messages as usual; these will not be processed but buffered during the maintenance. After completion of the maintenance the messages will still be processed, and possible return messages will follow. You are allowed to use the fallback procedure.

Entry into the EU (ICS2) is not available
The Introduction into the EU (ICS2) process is not available from Thursday 06/11/2025 23:00.
Scheduled maintenance: The system is unavailable. We apologize for the inconvenience.
You can use the emergency procedure. We advise you to only apply the emergency procedure if you believe that the logistics process requires the processing of a declaration.

Excise goods (EMCS) transport is not available
The process Transport of excise goods (EMCS) is not available from Thursday 06/11/2025 23:00.
Planned maintenance: You can deliver messages as usual; these are not processed during the maintenance but buffered. After the maintenance has been completed, the messages will still be processed, and any return messages will follow.
You can use the emergency procedure. We advise you to only apply the emergency procedure if you believe that the logistics process requires the processing of a declaration.

Import into the EU, Export from the EU and Storage (AGS) is not available
The Import into the EU, Export from the EU and Storage (AGS) process is not available from Thursday 06/11/2025 23:00.
Planned maintenance: You can deliver messages as usual, these are not processed during the maintenance but buffered. After the maintenance has been completed, the messages will still be processed and any return messages will follow.
You can use the emergency procedure. We advise you to only apply the emergency procedure if you believe that the logistics process requires the processing of a declaration.
Nov 6, 23:42 CET

Nov 6, 2025

NL - DMS - Scheduled maintenance

Completed - The scheduled maintenance has been completed.
Nov 6, 21:30 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 21:00 CET

Scheduled - Dear Customer

We have received the following information from Customs Authorities concerning a scheduled maintenance.

If you require assistance, please contact our Customer Support team via the ticket portal.

"Planned maintenance: You can submit messages as usual; they won’t be processed during the maintenance but will be buffered. After the maintenance, the messages will still be processed and any return messages will follow."
Nov 5, 13:48 CET

BE Imports and Exports Outage

Resolved - Dear Customer,

Both AES and iDMS are currently sending and receiving messages normally again.

Kind regards,
C4T Customer Support
Nov 6, 18:16 CET

Monitoring - Customs systems (AES & iDMS) have affirmed that messages should start arriving normally now. Situation is still being monitored.
Nov 6, 17:34 CET

Update - We’ve been notified by Belgian Customs of system delays. Any queued messages are expected to be processed shortly.
Nov 6, 17:25 CET

Identified - Dear Customer

We are currently experiencing difficulties communicating with Belgium Customs. We are working on resolving this and will keep you informed.

We apologize for any inconvenience.
Nov 6, 16:46 CET

Customs system malfunctions DELTA

Resolved - Dear Customer,

The malfunctions observed on the Customs Declaration (DELTA I/E Import), since 05/11/2025, have been resolved by the delivery of a corrective version 2.1.3 CE 06/11/2025.

The Customs Declaration ( DELTA I/E Import) tele-procedure has been operational again since 06/11/2025 at 17:35.

The rescue procedure is no longer authorised on 06/11/2025 at 17:35.

Kind regards
C4T Customer Support
Nov 6, 17:42 CET

Identified - Dear Customer

We have received notification that DELTA I/E Import is experiencing malfunctions. CAS has submitted your declaration, but Customs is unable to process it at the moment. You may continue your goods flow by enabling Emergency procedure declarations, Queue declarations, or both in CAS. Step-by-step information can be found in our Knowledge Base.

If you have further questions, please contact French Customs authorities directly.

Customs declaration (DELTA I/E Import) (DTI / EDI mode): malfunctions encountered.

Customs declaration (DELTA I/E Import)
DTI/EDI modes
MALFUNCTIONS

Malfunctions have been noted on the Customs Declaration (DELTA I/E Import).
Details of the malfunctions encountered:
We are seeing a malfunction with Delta Import with IE 917 error message being generated.
A corrective version will be delivered on 06/11/2025 at 2 p.m.
Until this release is released, fallback is allowed.
Nov 5, 18:04 CET

Belgium EMCS - Emergency procedure

Resolved - This incident has been resolved.
Nov 6, 16:47 CET

Update - The emergency procedure N04836 has been extended until 06/11/2025 – 09:00 AM.
Nov 5, 11:18 CET

Investigating - Dear Customer,

We have received the following information from Customs Authorities concerning an Emergency Procedure. Please consult our Knowledge Base article on How to Use the Business Continuity Procedure (BCP).

If you require assistance, please contact our Customer Support team via the ticket portal.

Emergency procedure EMCS Call N04836: communication problems with mail service

We inform you that the EMCS emergency procedure listed below is applicable for the e-ADs on departure.

• Reason: communication problems
• Begin: 04/11/2025-12:00
• Einde: 05/11/2025 – 09:00 u
• Call number for EMCS: N04836

• Procedure:
o During the INTERRUPTION, the operator may, without prior notification to the Helpdesk, start the movement under cover of a paper document drawn up in accordance with the provisions of article 30 of the law of 22 December on the excise duty regime.
o The document must also refer to the statements described below:
 Emergency Accompanying Document for Excise Products Under the Suspensive Arrangement
 Emergency procedure N04836
 Started on 04/11/2025 at 12:00h
o As soon as the period of unavailability of the automated system is over, the design of the e-AD must be immediately submitted to the automated system.

• Remark:
The provisions of the circular EMERGENCY PROCEDURE IN THE EVENT OF UNAVAILABILITY OF THE AUTOMATED SYSTEM EMCS dated 246.200 dated 26 March 2010 apply mutatis mutandis.

EMCS Call N04836 Emergency Procedure: ISSUE connection

• Start: 04/11/2025 at 12:00
• End: 05/11/2025 at 09:00
• Call number for EMCS: N04836

• Procedure:
o During the interruption, the operator may, without prior warning from the Helpdesk, start the movement of excise goods under the duty suspension regime, under cover of a paper document drawn up in accordance with the provisions of Article 30 of the Law of 16 October 2022 amending the Law of 22 December 2009 on the general excise arrangement.
o The document in question must also indicate the following information:
 Emergency accompanying document for excise goods circulating under suspension arrangements
 Rescue Procedure No. F04836
 Started on 04/11/2025 at 12:00 PM
o Manual EMCS declarations are not the final documents.
o As soon as the period of unavailability of the computerized system ends, the draft electronic administrative document must be immediately entered into the computerized system.

• Remark:
The rules of the circular EMERGENCY PROCEDURE IN THE EVENT OF UNAVAILABILITY OF THE AUTOMATED SYSTEM EMCS D.A. 246.200 dd 26 March 2010 shall apply.
Nov 4, 12:50 CET

Germany - ATLAS - Scheduled maintenance

Completed - The scheduled maintenance has been completed.
Nov 6, 00:15 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 19:00 CET

Scheduled - Dear Customer,

We have received the following information from Customs Authorities concerning a scheduled maintenance. Please consult our Knowledge Base article on How to Use the Business Continuity Procedure (BCP), if applicable.

If you require assistance, please contact our Customer Support team via the ticket portal.

German Customs has announced maintenance work from 05-11-2025 19:00 to 24:00 CET (18:00 to 23:00 UTC).
Affected procedures:internationale Nachrichtenverkehr Ausfuhr, Versand und EAS
Masterticket: INC000007118143

Message from German Customs: aufgrund von Wartungsarbeiten am Mittwoch, den 05.11.2025 zwischen 19:00 Uhr und 23:59 Uhr ist der internationale Nachrichtenverkehr mit den ATLAS- IT- Verfahren Ausfuhr, Versand und EAS nicht möglich.

Die Teilnehmer-Kommunikation ist nicht betroffen, sondern nur der mitgliedstaatenübergreifende Austausch von Nachrichten. Somit kann es bei Ausfuhr, Versand und EAS bei Vorgängen aus anderen Mitgliedstaaten
zu Verzögerungen kommen.
Nov 3, 11:50 CET

Nov 5, 2025

Scheduled maintenance - CCS UK

Completed - The scheduled maintenance has been completed.
Nov 5, 07:45 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 07:00 CET

Scheduled - Dear Customer,

We have received the following information from Customs Authorities concerning a scheduled maintenance. Please consult our Knowledge Base article on How to Use the Business Continuity Procedure (BCP) if applicable.

If you require assistance, please contact our Customer Support team via the ticket portal.

Please be advised that as a part planned system maintenance, CCS-UK Service requires a scheduled system downtime (impacting all services) on Wednesday 5th November 2025 starting at 06:00 AM GMT to 06:30 AM GMT (up to 30minutes).

During this time the connectivity to and from CCS-UK will not be available to you, meaning users will not be able to undertake Import and/or Exports clearances via the CCS-UK system.

Please ensure you have resiliency plans in place, or avoid these times especially in the case of perishable goods clearances you are undertaking.
Oct 30, 16:14 CET

Nov 4, 2025

Scheduled maintenance - CCS UK

Completed - The scheduled maintenance has been completed.
Nov 4, 08:45 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 07:00 CET

Scheduled - Dear Customer,

We have received the following information from Customs Authorities concerning a scheduled maintenance. Please consult our Knowledge Base article on How to Use the Business Continuity Procedure (BCP).

If you require assistance, please contact our Customer Support team via the ticket portal.

As a part planned system maintenance, CCS-UK Service requires a scheduled system downtime (impacting all services) on Tuesday 4th November 2025 starting at 05:00 AM GMT to 06:30 AM GMT (up to 90minutes).

During this time the connectivity to and from CCS-UK will not be available, meaning users will not be able to undertake Import and/or Exports clearances via the CCS-UK system.

Please ensure you have resiliency plans in place, or avoid these times especially in the case of perishable goods clearances you are undertaking.
Oct 21, 15:23 CEST

All Systems Operational

About This Site

Scheduled Maintenance

NL - DMS - Scheduled maintenance Nov `22`, `2025` `06:00`-`16:00` CET

GB - CCS-UK - Scheduled maintenance Nov `27`, `2025` `07:00`-`08:30` CET

GB - CDS - Scheduled maintenance Dec `13`, `2025` `22:30` - Dec `14`, `2025` `22:30` CET

Past Incidents

All Systems Operational

About This Site

Scheduled Maintenance

NL - DMS - Scheduled maintenance Nov 22, 2025 06:00-16:00 CET

GB - CCS-UK - Scheduled maintenance Nov 27, 2025 07:00-08:30 CET

GB - CDS - Scheduled maintenance Dec 13, 2025 22:30 - Dec 14, 2025 22:30 CET

Past Incidents

NL - DMS - Scheduled maintenance Nov `22`, `2025` `06:00`-`16:00` CET

GB - CCS-UK - Scheduled maintenance Nov `27`, `2025` `07:00`-`08:30` CET

GB - CDS - Scheduled maintenance Dec `13`, `2025` `22:30` - Dec `14`, `2025` `22:30` CET