BE- Delay in processing by AES
Identified - Dear Customer

We have noticed delays in processing by AES. Some declarations do not reach further statuses and remain in status Submitted or Accepted.

We assure you that your declaration has been submitted by CAS and should move forward as soon as Customs authorities resolve the situation.

We have already contacted customs authorities and they are analysing the delays in processing.

If you have any questions, please contact Belgian Customs authorities directly.
Oct 15, 2026 - 09:54 CEST

About This Site

The Customs4trade Status Page is your central hub for monitoring the health and performance of our customs management platform CAS and the systems it connects to.
Some of the customs systems allow for direct notifications as well. For more details read our Knowledge Base article: https://help.customs4trade.com/servicedesk/customer/portal/54/article/95582056939626

CAS Operational
Great Britain Operational
Netherlands Operational
Ireland Operational
Belgium Degraded Performance
France Operational
Germany Operational
Spain Operational
Help Centre Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

GB - CDS Trader Dress Rehearsal - Scheduled maintenance Oct 20, 2026 13:00-17:00 CEST

Dear Customer

We have received the following information from GB Customs Authorities concerning a scheduled maintenance. They will be completing a maintenance update to the CDS Trader Dress Rehearsal (TDR) service on Tuesday 20ᵗʰ October.

The outage is expected to last 4 hours, beginning at 13:00 until 17:00 (CET).

During this maintenance window they will be refreshing the below data held in TDR:

Trader personal, account, and licensing data, using data which has been copied from Production on Tuesday 20ᵗʰ October.

Refreshing UK/EU Tariff data, using data which has been copied from Production on Wednesday 7ᵗʰ October*

*Trader Dress Rehearsal is a sandbox environment and is regularly refreshed with Trader data and data from the Online Tariff on a given date, as such any CDS changes to Trader data in the live service or updates to the Online Tariff will not be reflected in TDR instantaneously.

If you require assistance, please contact our Customer Support team via the ticket portal.

Kind regards
Posted on Oct 13, 2026 - 19:13 CEST

Oct 16, 2026

No incidents reported today.

Oct 15, 2026

Import to EU, Export from EU and Storage (DMS) is unavailable
Resolved - This incident has been resolved.
Oct 15, 13:42 CEST
Investigating - The process Import to EU, Export from EU and Storage (DMS) is unavailable from Thursday 15-10-2026 11:28.

The service is currently unavailable. Dutch Customs are working on getting it back up as soon as possible.
Oct 15, 12:10 CEST
Germany - ATLAS - Scheduled maintenance
Completed - The scheduled maintenance has been completed.
Oct 15, 08:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 07:00 CEST
Scheduled - Dear Customer

We have received the following information from Customs Authorities concerning a scheduled maintenance.

If you require assistance, please contact our Customer Support team via the ticket portal.

"Upcoming scheduled maintenance notice
German Customs has announced maintenance work from 15-10-2026 07:00 to 08:00 CET (05:00 to 06:00 UTC).
Affected procedures: EAS
Masterticket: INC000007498171
Affected departments: all"
Oct 14, 10:24 CEST

Oct 14, 2026

BE - Delay in processing by AES - BE Exports
Resolved - This incident has been resolved.
Oct 14, 21:30 CEST
Update - AES Helpdesk has informed that there are delays in Risk Analysis.
Oct 14, 18:33 CEST
Investigating - Dear Customer

We have noticed delays in processing by AES. Some declarations do not reach further statuses and remain in status Submitted or Accepted.

We assure you that your declaration has been submitted by CAS and should move forward as soon as Customs authorities resolve the situation.

We have already contacted customs authorities and they are analysing the delays in processing.

If you have any questions, please contact Belgian Customs authorities directly.
Oct 14, 17:25 CEST
FR - RITA - Customs system outage
Resolved - This incident has been resolved.
Oct 14, 12:55 CEST
Identified - Dear Customer

We have received notification that RITA FR is experiencing an outage. CAS has submitted your declaration, but Customs is unable to process it at the moment. You may continue your goods flow by enabling Emergency procedure declarations,

If you have further questions, please contact French Customs authorities directly.

"Malfunctions have been observed on the Community and National Customs Tariff (RITA) today, 14/10/2026, since 07:25.

Details of the malfunctions encountered:

We did receive TFR 26203 from TARIC, but our integration chain failed. As a result, the customs TARIFF data is not up to date this morning across the DELTAs, Record, the RITA Encyclopédie teleservice, and the Web services (RITA-S) in Production.

A message will inform you when these malfunctions have ended. Should they persist, a further update on the progress of the technical teams’ work will be sent to you."
Oct 14, 09:18 CEST

Oct 13, 2026

No incidents reported.

Oct 12, 2026

BE - IDMS - Customs system outage — BCP for Customs Validation Error 99 (BE0902): FR1 reference not linked to importer's VAT
Resolved - This incident has been resolved.
Oct 12, 09:29 CEST
Update - Re-submissions have been Releasing declarations.
Oct 8, 18:20 CEST
Update - A validation issue in IDMS has been identified where declarations are being rejected with:

Customs Validation Error 99 | BE0902: FR1 reference not linked to the VAT of importer
originalValue: (IE415B.GoodsShipment.AdditionalFiscalReference[1].vatIdentificationNumber)

****If the re-submission doesn't work, please follow the below****:

Emergency procedure (Noodprocedure / Procédure d'urgence) is in effect:

Call number (IDMS): N05087
Window: 8 Oct 2026, 17:45 CET → 9 Oct 2026, 09:00 CET

For urgent shipments during this window, use the backup procedure:

Two additional references must be added both to the BC-IDMS document and to the declaration:

Code 1: NPS + N05087
Code 2: NPS + BCP-ID (unique per declaration)

On the BC-IDMS document, enter both codes in the top-right corner under "BCP MRN." Email a PDF printout of the BC-IDMS (or the declaration) to the relevant CRC. A timer then starts; if no control decision is sent before it expires, goods are considered released.

CRC emergency email addresses:

Antwerp (by region): Noodprocedure.antwerpen@minfin.fed.be · Noodprocedure.gent@minfin.fed.be · Noodprocedure.hasselt@minfin.fed.be
Zaventem: da.crc.zaventem@minfin.fed.be
Brussels: da.crc-crk.brussels@minfin.fed.be
Bierset: da.sel.bierset@minfin.fed.be

Obtaining a BCP-ID:

Option 1 (no simplified emergency-procedure authorization): request BCP-IDs via the helpdesk (can be done in advance); enter the BCP-ID manually when activating the procedure.
Option 2 (with authorization): generate BCP-IDs yourself using the structure aaBECPBbbbbbbbbbRc. Authorization holders are responsible for tracking their own guarantee/surety.

Once IDMS is operational again, buffered declarations will be submitted into IDMS. We will update this post as the situation progresses.
Oct 8, 18:16 CEST
Identified - Dear Customer

We are aware of an ongoing issue affecting Belgian declarations submitted to Customs (IDMS). Since earlier today, a number of declarations are being rejected on a VAT validation check. CAS has submitted these declarations correctly, but Customs is currently unable to process them. Our analysis indicates the cause lies on the Customs side, in the validation of the importer's VAT details, and not in the content of your declaration.

The error returned is:

The declaration for xxx is invalid. Check the following errors:
Error code: 99
Error Location: IE415B.GoodsShipment.AdditionalFiscalReference[1].vatIdentificationNumber
Error Event: Customs Validation Error
Description: BE0902 : FR1 reference not linked to the VAT of importer, originalValue : xxx

There is no action required on your side, and no correction is needed to your declaration for now. We are actively investigating and will update this page as soon as we have more information.
Oct 8, 16:33 CEST
BE- Delay in processing by NCTS
Resolved - This incident has been resolved.
Oct 12, 09:29 CEST
Identified - Dear Customer

We have noticed delays again in processing by NCTS. Some declarations do not reach further statuses and remain in status Submitted or Accepted.

We assure you that your declaration has been submitted by CAS and should move forward as soon as Customs authorities resolve the situation.

We have already contacted customs authorities and they are analysing the delays in processing.

If you have any questions, please contact Belgian Customs authorities directly.
Oct 8, 15:12 CEST

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

No incidents reported.

Oct 8, 2026

FR - DELTA T - Customs system outage
Resolved - This incident has been resolved.
Oct 8, 16:35 CEST
Identified - Dear Customer

We have received notification that DELTA T is experiencing an outage. CAS has submitted your declaration, but Customs may be unable to process it at the moment.

If you have further questions, please contact French Customs authorities directly.

"Customs Transit Declaration (DELTA T) (DTI / EDI mode): alert on 08/10/2026 at 10:30

Customs Transit Declaration (DELTA T)
DTI / EDI mode
ALERT

Reason
An incident has been detected on the Customs Transit Declaration (DELTA T) teleprocedure. Our teams are currently working to analyse and resolve it.

Fallback procedure
The fallback procedure is authorised as of 08/10/2026 from 10:30."
Oct 8, 15:02 CEST
BE- Delay in processing by NCTS
Resolved - This incident has been resolved.
Oct 8, 14:59 CEST
Identified - Dear Customer

We have noticed delays in processing by NCTS. Some declarations do not reach further statuses and remain in status Submitted or Accepted.

We assure you that your declaration has been submitted by CAS and should move forward as soon as Customs authorities resolve the situation.

We have already contacted customs authorities and they are analysing the delays in processing.

If you have any questions, please contact Belgian Customs authorities directly.
Oct 8, 11:05 CEST
Scheduled CAS Production update
Completed - The scheduled maintenance has been completed.
Oct 8, 13:06 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 12:30 CEST
Scheduled - CAS will be upgraded with new features to version v3.9 next Thursday, October 8, 2026 at 12.30 CEST.

There might be a short downtime. This is not expected to last longer than an hour.

In case of urgent matters create a support ticket via the Customer Support portal.
Oct 1, 14:57 CEST

Oct 7, 2026

Delays in AES Processing
Resolved - This incident has been resolved.
Oct 7, 13:54 CEST
Investigating - We are currently seeing delays in AES message processing. No outage has been identified at this stage, and we are in contact with customs to understand the cause. We will share an update as soon as we have more information.
Oct 7, 09:06 CEST
GB - CCS-UK - Scheduled maintenance
Completed - The scheduled maintenance has been completed.
Oct 7, 13:45 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 13:15 CEST
Scheduled - Dear Customer

We have received the following information from Customs Authorities concerning a scheduled maintenance.

If you require assistance, please contact our Customer Support team via the ticket portal.

"Dear CCS-UK User,

HMRC has advised that there will be a planned system upgrade on Wednesday 7th October 2026 from 12:15 PM BST to 12:45 PM BST(30 minutes).

During this timeframe, the services normally provided by NCH will be unavailable.

This includes (but is not limited to) the following:

ISR/IAR Cancellations
Licensing Indicator Cancellations
Override for Inventory Failure

Requests submitted during this period may not be processed until the upgrade has been completed and services have been restored."
Oct 6, 10:09 CEST

Oct 6, 2026

No incidents reported.

Oct 5, 2026

FR - Customs Transit Declaration (DELTA T) DTI / EDI mode (PRODUCTION Environment) - Scheduled maintenance
Completed - The scheduled maintenance has been completed.
Oct 5, 16:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 08:00 CEST
Scheduled - Dear Customer

We have received the following information from French Customs Authorities concerning a scheduled maintenance.

Following a technical operation scheduled on the partner customs applications Customs and Fiscal Authorisation Request (SOPRANO and SOPRANO2), which will take place on 05/10/2026, from 08:00 CET to 16:00 CET and will last the entire day, disruptions are likely to affect the processing of declarations on Customs Transit Declaration (DELTA T), particularly during the validation of authorisations.

If you require assistance, please contact our Customer Support team via the ticket portal.

Kind Regards
Oct 2, 13:01 CEST
Import to EU, Export from EU and Storage (DMS) availability is limited
Resolved - This incident has been resolved.
Oct 5, 11:18 CEST
Investigating - The availability of the process Import to EU, Export from EU and Storage (DMS) is limited from Monday 05-10-2026 08:34.
There is currently an outage in CERTEX, which is preventing messages from being delivered. If you do not receive a response to your submitted DMS/CERTEX import declaration, you may initiate the partial contingency procedure for DMS. Please consult the DMS import contingency procedure for the applicable conditions and document codes.
Oct 5, 09:02 CEST

Oct 4, 2026

No incidents reported.

Oct 3, 2026

BE - IDMS-H7 - Scheduled maintenance
Completed - The scheduled maintenance has been completed.
Oct 3, 13:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 21:00 CEST
Update - We will be undergoing scheduled maintenance during this time.
Oct 2, 20:28 CEST
Scheduled - Dear Customer

We have received the following information from Belgian Customs IDMS-H7 Authorities concerning a maintenance.

The Belgian customs authority (FOD Financiën / SPF Finances) will perform a scheduled update to the IDMS-H7 service (low-value / H7 import declarations). During this window, H7 submissions may be unavailable or delayed.

From 02-10-2026 21:00 to 03-10-2026 13:00 CEST.

For urgent H7 shipments, the authority's emergency/alternative procedure may be used, quoting IDMS call number N05087. Other declaration types (H1 etc.) are not affected.

We will update this notice once the authority confirms the service is restored.

If you require assistance, please contact our Customer Support team via the ticket portal.

Kind Regards
Oct 2, 16:51 CEST
NL - KVK - Scheduled maintenance
Completed - The scheduled maintenance has been completed.
Oct 3, 12:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 06:00 CEST
Scheduled - Dear Customer

We have received the following information from Customs Authorities concerning a scheduled maintenance.

If you require assistance, please contact our Customer Support team via the ticket portal.

"On Saturday, 3 October 2026, from 06:00 to 12:00, maintenance work will be carried out. During this period, you may experience disruptions when using our services.

What does this mean for you?
During this maintenance window, you will not be able to submit registrations or make changes to the registers on kvk.nl (KVK Trade Register, UBO Register, LEI Register, and Annual Accounts Register). It will also not be possible to purchase products from the Trade Register (such as extracts) or from the UBO Register via kvk.nl, the KVK API, and KVK Dataservice."
Sep 21, 09:10 CEST

Oct 2, 2026

FR - DELTA T - Customs system outage
Resolved - This incident has been resolved.
Oct 2, 10:58 CEST
Identified - Dear Customer

We have received notification that DELTA T is experiencing difficulties again, following a new incident reported by French Customs this morning. CAS has submitted your declaration, but Customs may be unable to process it at the moment.

The French Customs backup procedure (procédure de secours) is authorised from 08:00 (CEST) on 02/10/2026. Please apply the instructions set out in the relevant backup procedure guidance.

If your flows concern goods to or from the UK traced in the SI BREXIT (frontière intelligente), please refer to the Brexit-specific backup procedure instead.

French Customs expect to publish a further update at 16:00 (CEST) on 02/10/2026. We will update this page as soon as we have more information. In the event of an earlier recovery, we will also keep you informed.

If you have further questions, please contact French Customs authorities directly.
Oct 2, 09:35 CEST
FR - DELTA T - Customs system outage
Resolved - This incident has been resolved.
Oct 2, 09:25 CEST
Identified - Dear Customer

We have received notification that DELTA T is experiencing difficulties. CAS has submitted your declaration, but Customs may be unable to process it at the moment.

If you have further questions, please contact French Customs authorities directly.

"Un incident a été constaté sur la téléprocédure Déclaration de Transit Douanier (DELTA T). Nos équipes travaillent actuellement à son analyse et à son traitement.

La procédure de secours est autorisée ce 01/10/2026 à compter de 08:00.

Dispositif BREXIT
Si vos échanges concernent un flux de marchandises en provenance ou à destination du Royaume-Uni et tracées dans le SI BREXIT (frontière intelligente), veuillez vous référer à la fiche relative à la procédure de secours spécifique au Brexit.

Prochain message : complément d'informations

Un message complémentaire vous informera ce 01/10/2026 à 15:00. En cas de reprise anticipée du service, vous serez également tenus informés."
Oct 1, 11:06 CEST
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