Customs4trade

All Systems Operational

About This Site

The Customs4trade Status Page is your central hub for monitoring the health and performance of our customs management platform CAS and the systems it connects to.
Some of the customs systems allow for direct notifications as well. For more details read our Knowledge Base article: https://help.customs4trade.com/servicedesk/customer/portal/54/article/95582056939626

CAS Operational
Great Britain Operational
Netherlands Operational
Ireland Operational
Belgium Operational
France Operational
Germany Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

CAS Scheduled maintenance Sep 16, 2025 23:00 - Sep 17, 2025 00:00 CEST

Dear Customer,

As part of a maintenance operation, a power cut likely to affect access to French declarations for a period of 5 minutes is planned for Tuesday, September 16, 2025, between 11:00 p.m. and 00:00 a.m . (Paris time).

• Impacted application: CAS

• Date of interruption: September 16, 2025

• Time: 23:00 - 00:00 (Paris time zone)

Our teams will be mobilized to ensure that this operation is the least restrictive for you.
We remain at your disposal for any further information.
Posted on Sep 15, 2025 - 22:50 CEST

Germany - ATLAS Scheduled maintenance Sep 20, 2025 14:00 - Sep 21, 2025 00:00 CEST

Dear Customer

We have received the following information from German Customs Authorities concerning a scheduled maintenance. Please consult our Knowledge Base article on How to Use the Business Continuity Procedure (BCP) if applicable.

If you require assistance, please contact our Customer Support team via the ticket portal.

"Upcoming scheduled maintenance notice

German Customs has announced maintenance work from 20-09-2025 14:00 to 23:59 CET (12:00 to 21:59 UTC).
Affected procedures: All
Masterticket: INC000007060113
Affected departments: All
For more information see: https://www.itzbund.de/DE/service/stoerungsmeldungen/stoerungsmeldung.html "
Posted on Sep 09, 2025 - 21:05 CEST

CDS - Scheduled maintenance Sep 27, 2025 22:30 - Sep 28, 2025 06:15 CEST

Update - We will be undergoing scheduled maintenance during this time.
Sep 12, 2025 - 09:25 CEST
Update - We will be undergoing scheduled maintenance during this time.
Sep 12, 2025 - 08:37 CEST
Update - We will be undergoing scheduled maintenance during this time.
Sep 12, 2025 - 08:36 CEST
Scheduled - Dear Customer

We have received the following information from Customs Authorities concerning a scheduled maintenance. Please consult our Knowledge Base article on How to Use the Business Continuity Procedure (BCP).

If you require assistance, please contact our Customer Support team via the ticket portal.

Due to scheduled maintenance on the Customs Declaration Service (CDS), the CDS service will be unavailable to all users from 9:30 pm on Saturday 27th September 2025 until 5:00 am on Sunday 28th September 2025
Declarations submitted during this time will be processed when the service becomes available.

Creating, updating, or embarking a goods movement reference (GMR) during this time might be affected.
Only goods with pre-lodged declarations attached to a GMR will be allowed to move using Goods Vehicle Movement Service (GVMS).

For guidance on GVMS, read https://www.gov.uk/guidance/goods-vehicle-movement-service-service-availability-and-issues

For import movements using GVMS, you should check the declaration status and arrive where needed https://www.gov.uk/guidance/manually-arrive-your-goods-in-the-uk.

If moving consignments containing controlled goods with pre-lodged declarations, read the https://www.gov.uk/guidance/list-of-goods-imported-into-great-britain-from-the-eu-that-are-controlled and attend port inspection facilities or inland border facilities for goods to be inspected and released.

Exports should have Permission to Progress (P2P) before travelling
Sep 12, 2025 - 08:36 CEST
Sep 16, 2025

No incidents reported today.

Sep 15, 2025

No incidents reported.

Sep 14, 2025

No incidents reported.

Sep 13, 2025
Emergency procedure PLDA call: N04785 AES call: N04787 EMCS call: N04786: Maintenance week-end
Completed - The scheduled maintenance has been completed.
Sep 13, 18:15 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 09:00 CEST
Scheduled - Dear Customer

We have received the following information from Customs Authorities concerning an Emergency Procedure. Please consult our Knowledge Base article on How to Use the Business Continuity Procedure (BCP).

If you require assistance, please contact our Customer Support team via the ticket portal.

Emergency Procedure PLDA Call N04785: Maintenance Weekend
For urgent declarations, you can use the following emergency procedure code:

PLDA:

Start: 25-09-13 at 09:00
End: 25-09-13 at 18:00
PLDA Call Number: N046785-D:20250913-T090000
Field 44 "Special Mentions": 44-NPS-ALL-PLDA
What to mention in the special mentions field: N04785-D:20250913-T090000

NCTS:

NPS: N04617
Procedure:
B2G users must NOT send any declarations into PLDA during the interruption.
"Buffering" is allowed for firms with "buffering" authorization.

Notes:
The rules outlined in the circular Global Emergency Procedure (PLDA and NCTS) D.I. 530.11, D.D. 276.585 dated May 1, 2007, are applicable.
The rules in the circular EXPORT CONTROL SYSTEM (ECS) – European Export Control System D.I. 537.02 dated July 25, 2007 (§32) are applicable.
The rules in the circular TCVSCC 00.007.181 e-emergency procedure (PLDA IMPORT) dated June 13, 2016, are applicable.
Emergency Procedure AES Call N04787: Maintenance Weekend
For urgent documents, you can use the following emergency procedure code:

AES:
Start: 25-09-13 at 09:00
End: 25-09-13 at 18:00
AES Call Number: N04787
BCP-EAD/LoI Method:
Procedure:

Relevant BCP-EAD/LoI files must be sent via email to the appropriate CRC with the subject: "Economic Operator Name – N04787-D:20250913-T090000".
You must enter the mention N04787-D:20250913-T090000 in the following field: Business Continuity Procedure
You must also input your BCP-ID number in the field: Business Continuity Procedure

Email contacts for CRC:
CRC Zaventem: da.crc.zaventem@minfin.fed.be
CRC Bierset: da.sel.bierset@minfin.fed.be
CRC Antwerp: da.crc.antwerpen@minfin.fed.be

Additional Information:

In case of using the emergency procedure, a waiting time of 3 hours is expected. Within this timeframe, CRC may provide a list of shipments selected for verification, which must be presented to customs. Failure to present the goods is treated as a breach of the declaration obligation. No grace period applies to these specific violations.

All declarations must be buffered for later inclusion in IDMS/AES (Code 1NPS).
Emergency Procedure EMCS Call N04786: Maintenance Weekend
For urgent documents, you can use the following emergency procedure code:

EMCS:

Start: 25-09-13 at 09:00
End: 25-09-13 at 18:00
EMCS Call Number: N04786
NCTS:

NPS: N04617
Procedure:
During the installation, the operator may, without prior notice to the Helpdesk, initiate the movement of excise goods under suspension of duties using a paper document drawn up in accordance with Article 30 of the Law of December 22, 2009, related to the general excise system.

The document must also include the following mentions:

Emergency Accompanying Document for excise goods under suspension of duties.
Emergency Procedure No. N04786.
Started on 25-09-13 at 09:00.
Manual EMCS documents are not definitive.

Once the system downtime ends, the draft e-AD (electronic Administrative Document) must be immediately entered into the electronic system.

Remark:
The provisions of the circular EMCS Emergency Procedure 2024/C/34 dated May 22, 2024, are applicable.
Sep 8, 16:10 CEST
(DMS) Scheduled maintenance
Completed - The scheduled maintenance has been completed.
Sep 13, 14:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 08:00 CEST
Update - We will be undergoing scheduled maintenance during this time.
Sep 4, 11:18 CEST
Scheduled - Dear Customer

We have received the following information from Customs Authorities concerning a scheduled maintenance. Please consult our Knowledge Base article on How to Use the Business Continuity Procedure (BCP).

If you require assistance, please contact our Customer Support team via the ticket portal.

Required maintenance on Government systems will be performed from Saturday 13-09-2025 08:00 until (expected end-time) Saturday 13-09-2025 14:00.
As a result the following Dutch Custom main process(es) are unavailable:

Import to EU, Export from EU and Storage (DMS)

Scheduled maintenance: You can deliver messages as usual, these will not be processed but buffered during the maintenance. After completion of the maintenance the messages will still be processed and possible return messages will follow.
Sep 4, 10:57 CEST
Sep 12, 2025
Delay in processing by NCTS P5
Resolved - This incident has been resolved.
Sep 12, 11:29 CEST
Identified - Dear Customer

We have received notification that NCTS P5 is experiencing delays in processing declarations. We assure you that your declaration has been submitted by CAS and will move forward as soon as Customs authorities resolve the issue

Since the NCTS P5 system update on August 27, 2025, we have noticed that certain declarations remain stuck with the "ACCEPTED" status and are not released after the statutory two-hour deadline.
These declarations must be followed up overnight by the competent CRC. Please note that the NCTS Helpdesk does not have the necessary resources to process these requests.
Below are the email addresses of the various CRCs, depending on the region involved:

📧 da.crc.antwerpen@minfin.fed.be
📧 da.crc.zaventem@minfin.fed.be
📧 da.crc.bierset@minfin.fed.be
Aug 28, 18:27 CEST
Sep 11, 2025
Delay in processing of BE declarations
Resolved - This incident has been resolved.
Sep 11, 12:06 CEST
Identified - Dear Customer

We are seeing that BE declarations (AES, iDMS, PLDA) are processed with a delay. We are investigating this situation with due priority and will keep you updated.
Sep 11, 10:53 CEST
Sep 10, 2025

No incidents reported.

Sep 9, 2025

No incidents reported.

Sep 8, 2025
Delay in processing by AES-BE
Resolved - This incident has been resolved.
Sep 8, 15:56 CEST
Identified - Dear Customer

We noticed that several declarations for AES and PLDA are returning errors that are not correct. We are in contact with customs to better understand the problem on their side, however, so far, no Emergency Procedure has been authorized.

If you have any questions, please contact Belgium Customs authorities directly.
Sep 8, 09:48 CEST
Sep 7, 2025

No incidents reported.

Sep 6, 2025
Ireland - Revenue - Scheduled maintenance
Completed - The scheduled maintenance has been completed.
Sep 6, 17:15 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 14:00 CEST
Scheduled - Dear Customer

We have received the following information from Customs Authorities concerning a scheduled maintenance. Please consult our Knowledge Base article on How to Use the Business Continuity Procedure (BCP).

If you require assistance, please contact our Customer Support team via the ticket portal.

"As part of Revenue’s ongoing maintenance of our IT systems, we will be undertaking an IT upgrade on Saturday 6 September 2025 between 13.00 hrs and 16:00 hrs.

The following systems and declarations will be impacted:

- ICS (RoRo & Maritime) - Import Control Systems - Safety and Security Declarations
- EMCS - Excise Movement Control System - e-AD(electronic Administrative Documents)

Messages submitted to any of the above customs systems will be rejected and the message will have to be resubmitted when the systems become available.

The following systems and declarations may also be intermittently impacted (ROS Errors) between 13.00 hrs and 16:00 hrs.


- AIS (Automated Import System)
- AES (Automated Export System)
- NCTS (New Customs Transit System)
- EDE (Excise Duty Entry)


Access via ROS to the top-up function for the Customs TAN Account may also be unavailable between 13.00 hrs and 16.00 hrs. Please ensure to top-up your account in advance of this downtime.

Action by Trade
You are asked to take note the timing of this scheduled downtime. You are advised to submit your declarations and create your PBNs for RoRo movements outside of this time to minimise the impact on your business and to ensure the efficient flow of consignments.

Global Fallback is not being implemented during this scheduled downtime and you are advised to contact our Helpdesk via the email ecustoms@revenue.ie should you require fallback for a specific movement in advance or need help with the creation of your PBN."
Aug 28, 09:19 CEST
Sep 5, 2025

No incidents reported.

Sep 4, 2025
Scheduled CAS Production update
Completed - The scheduled maintenance has been completed.
Sep 4, 12:58 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 12:30 CEST
Scheduled - CAS will be upgraded with new features to version v2.207 next Thursday, September 4, 2025 at 12.30 CEST.

There might be a short downtime. This is not expected to last longer than an hour.

In case of urgent issues create a support ticket via the Customer Support portal.
Aug 28, 14:20 CEST
Sep 3, 2025
Belgium - Emergency procedure PLDA call: N04777 - AES call: N04778 - IDMS-H7 call: N04779 - CRS Update/issue
Completed - The scheduled maintenance has been completed.
Sep 3, 05:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 21:00 CEST
Scheduled - Dear Customer

We have received the following information from Customs Authorities concerning an Emergency Procedure. Please consult our Knowledge Base article on How to Use the Business Continuity Procedure (BCP).

If you require assistance, please contact our Customer Support team via the ticket portal.

"Noodprocedure PLDA Call 04777 : CRS Down
• Voor dringende zendingen mag u gebruik maken van volgende noodprocedure-code:
o PLDA:
 Begin: 02-09-25 om 21:00
 Einde: 03-09-25 om 04:00
 Callnummer voor PLDA : N04777
 Bijzondere vermelding vak 44 : 44-NPS-ALL-PLDA
 Vermelding bij bijzondere vermelding : N04777-D:20250902-T210000

Noodprocedure AES Call N04778: CRS Issue
• Voor dringende zendingen mag u gebruik maken van volgende noodprocedure-code:
o AES:
 Begin: 02-09-25 om 21:00
 Einde: 03-09-25 om 04:00
 Callnummer voor AES : N04778

Noodprocedure IDMS/H7+ H1 Call N04779: CRS ERR – TAXUD UPDATE
• Voor dringende zendingen mag u gebruik maken van volgende noodprocedure-code:
 Begin: 02-08-2025 om 21:00
 Einde: 03-08-2025 om 03:00
 Callnummer voor IDMS : N04779"
Sep 2, 16:58 CEST
Sep 2, 2025
NCTS6 Phase 1 deployment — planned maintenance (GB & XI)
Completed - The scheduled maintenance has been completed.
Sep 2, 00:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 22:00 CEST
Scheduled - A planned maintenance will be performed to deploy NCTS6 Phase 1 on Monday, 1 September 2025. NCTS services for Great Britain (GB) and Northern Ireland (XI) will be unavailable from 22:00 CEST on 1 Sep to 00:00 CEST on 2 Sep (21:00 to 23:00 BST).
During this window, any declarations or messages submitted will be queued and delivered once the service is restored. Usual export and import procedures should continue—for example, obtaining a Goods Movement Reference when moving via GVMS locations.
Departures that require attendance at Inland Border Facilities or ports should be avoided while NCTS is unavailable; if movements cannot be submitted before the window, the manual fallback procedure should be used. Arrivals into GB or XI may continue as normal, noting that some steps (such as office of destination) may need completion after the service is back online.
Components affected: NCTS — GB and NCTS — XI.
Category: planned maintenance.
For support, contact ncts.helpdesk@hmrc.gov.uk / +44 300 322 7095 or isbc.nctssupervisingoffice@hmrc.gov.uk / +44 300 322 9452.
Aug 14, 12:12 CEST
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