Customs4trade

All Systems Operational

About This Site

The Customs4trade Status Page is your central hub for monitoring the health and performance of our customs management platform CAS and the systems it connects to.
Some of the customs systems allow for direct notifications as well. For more details read our Knowledge Base article: https://help.customs4trade.com/servicedesk/customer/portal/54/article/95582056939626

CAS Operational
Great Britain Operational
Netherlands Operational
Ireland Operational
Belgium Operational
France Operational
Germany Operational
Help Centre Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

GB - CDS - Scheduled maintenance (Acceptance environment) Nov 11, 2025 14:00-17:00 CET

Update - We will be undergoing scheduled maintenance during this time.
Nov 07, 2025 - 10:38 CET
Scheduled - Dear Customer

We have received the following information from Customs Authorities concerning a scheduled maintenance.

If you require assistance, please contact our Customer Support team via the ticket portal.

"
Nov 06, 2025 - 11:19 CET

GB - CCS-UK - Scheduled maintenance Nov 12, 2025 07:00-08:30 CET

Dear Customer

We have received the following information from Customs Authorities concerning a scheduled maintenance.

If you require assistance, please contact our Customer Support team via the ticket portal.

"Please be advised that as a part planned system maintenance, CCS-UK Service requires a scheduled system downtime (impacting all services) on Wednesday 12th November 2025 starting at 06:00 AM GMT to 07:30 AM GMT (up to 90minutes)

During this time the connectivity to and from CCS-UK will not be available to you, meaning users will not be able to undertake Import and/or Exports clearances via the CCS-UK system.

Please ensure you have resiliency plans in place, or avoid these times especially in the case of perishable goods clearances you are undertaking.

CCS-UK apologise for the inconvenience caused and thank you for your patience."
Posted on Nov 06, 2025 - 10:53 CET

Scheduled CAS Production update Nov 13, 2025 12:30-13:30 CET

CAS will be upgraded with new features to version v2.212 next Thursday, November 13, 2025 at 12.30 CEST.

There might be a short downtime. This is not expected to last longer than an hour.

In case of urgent matters create a support ticket via the Customer Support portal.
Posted on Nov 06, 2025 - 14:08 CET

Germany - ATLAS - Scheduled maintenance Nov 15, 2025 14:00 - Nov 16, 2025 00:00 CET

Dear Customer

We have received the following information from Customs Authorities concerning a scheduled maintenance.

If you require assistance, please contact our Customer Support team via the ticket portal.

"German Customs has announced maintenance work from 15-11-2025 14:00 to 23:59 CET (13:00 to 22:59 UTC).
Affected procedures: Einfuhr, EAS, AES, NCTS
Masterticket: INC000007119758
Affected departments: all"
Posted on Nov 04, 2025 - 14:40 CET

GB - CCS-UK - Scheduled maintenance Nov 19, 2025 07:00-08:15 CET

Dear Customer

We have received the following information from Customs Authorities concerning a scheduled maintenance. Please consult our Knowledge Base article on How to Use the Business Continuity Procedure (BCP).

If you require assistance, please contact our Customer Support team via the ticket portal.

"Please be advised that as a part planned system maintenance, CCS-UK Service requires a scheduled system downtime (impacting all services) on Wednesday 19th November 2025 starting at 06:00 AM GMT to 07:00 AM GMT (up to 60minutes).

During this time the connectivity to and from CCS-UK will not be available to you, meaning users will not be able to undertake Import and/or Exports clearances via the CCS-UK system.

Please ensure you have resiliency plans in place, or avoid these times especially in the case of perishable goods clearances you are undertaking."
Posted on Oct 31, 2025 - 10:16 CET

GB - CDS - Scheduled maintenance Dec 13, 2025 22:30 - Dec 14, 2025 22:30 CET

Dear Customer

We have received the following information from Customs Authorities concerning a scheduled maintenance.

If you require assistance, please contact our Customer Support team via the ticket portal.

"HMRC are planning scheduled maintenance on the Customs Declaration Service (CDS), Saturday 13 December 2025, timings and duration to be confirmed, it is expected the maintenance will start at approximately 9:30pm.
Declarations submitted during the maintenance period will be processed when the service becomes available."
Posted on Nov 03, 2025 - 11:54 CET
Nov 7, 2025
Customs system maintenance (DMS, ICS2, EMCS, AGS)
Resolved - This incident has been resolved.
Nov 7, 01:50 CET
Identified - Dear Customer

We have received notification that AGS/DMS/ICS2/EMCS is experiencing maintenance. CAS has submitted your declaration, but Customs is unable to process it at the moment. You may continue your goods flow by enabling Emergency procedure declarations, Queue declarations, or both in CAS. Step-by-step information can be found in our Knowledge Base.

If you have further questions, please contact Dutch Customs authorities directly.

Import to EU, Export from EU and Storage (DMS) is unavailable
The process Import to EU, Export from EU and Storage (DMS) is unavailable from Thursday 06-11-2025 23:00. Scheduled maintenance: You can deliver messages as usual; these will not be processed but buffered during the maintenance. After completion of the maintenance the messages will still be processed, and possible return messages will follow. You are allowed to use the fallback procedure.

Entry into the EU (ICS2) is not available
The Introduction into the EU (ICS2) process is not available from Thursday 06/11/2025 23:00.
Scheduled maintenance: The system is unavailable. We apologize for the inconvenience.
You can use the emergency procedure. We advise you to only apply the emergency procedure if you believe that the logistics process requires the processing of a declaration.

Excise goods (EMCS) transport is not available
The process Transport of excise goods (EMCS) is not available from Thursday 06/11/2025 23:00.
Planned maintenance: You can deliver messages as usual; these are not processed during the maintenance but buffered. After the maintenance has been completed, the messages will still be processed, and any return messages will follow.
You can use the emergency procedure. We advise you to only apply the emergency procedure if you believe that the logistics process requires the processing of a declaration.

Import into the EU, Export from the EU and Storage (AGS) is not available
The Import into the EU, Export from the EU and Storage (AGS) process is not available from Thursday 06/11/2025 23:00.
Planned maintenance: You can deliver messages as usual, these are not processed during the maintenance but buffered. After the maintenance has been completed, the messages will still be processed and any return messages will follow.
You can use the emergency procedure. We advise you to only apply the emergency procedure if you believe that the logistics process requires the processing of a declaration.
Nov 6, 23:42 CET
Nov 6, 2025
NL - DMS - Scheduled maintenance
Completed - The scheduled maintenance has been completed.
Nov 6, 21:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 21:00 CET
Scheduled - Dear Customer

We have received the following information from Customs Authorities concerning a scheduled maintenance.

If you require assistance, please contact our Customer Support team via the ticket portal.

"Planned maintenance: You can submit messages as usual; they won’t be processed during the maintenance but will be buffered. After the maintenance, the messages will still be processed and any return messages will follow."
Nov 5, 13:48 CET
BE Imports and Exports Outage
Resolved - Dear Customer,

Both AES and iDMS are currently sending and receiving messages normally again.

Kind regards,
C4T Customer Support
Nov 6, 18:16 CET
Monitoring - Customs systems (AES & iDMS) have affirmed that messages should start arriving normally now. Situation is still being monitored.
Nov 6, 17:34 CET
Update - We’ve been notified by Belgian Customs of system delays. Any queued messages are expected to be processed shortly.
Nov 6, 17:25 CET
Identified - Dear Customer

We are currently experiencing difficulties communicating with Belgium Customs. We are working on resolving this and will keep you informed.

We apologize for any inconvenience.
Nov 6, 16:46 CET
Customs system malfunctions DELTA
Resolved - Dear Customer,

The malfunctions observed on the Customs Declaration (DELTA I/E Import), since 05/11/2025, have been resolved by the delivery of a corrective version 2.1.3 CE 06/11/2025.

The Customs Declaration ( DELTA I/E Import) tele-procedure has been operational again since 06/11/2025 at 17:35.

The rescue procedure is no longer authorised on 06/11/2025 at 17:35.


Kind regards
C4T Customer Support
Nov 6, 17:42 CET
Identified - Dear Customer

We have received notification that DELTA I/E Import is experiencing malfunctions. CAS has submitted your declaration, but Customs is unable to process it at the moment. You may continue your goods flow by enabling Emergency procedure declarations, Queue declarations, or both in CAS. Step-by-step information can be found in our Knowledge Base.

If you have further questions, please contact French Customs authorities directly.

Customs declaration (DELTA I/E Import) (DTI / EDI mode): malfunctions encountered.

Customs declaration (DELTA I/E Import)
DTI/EDI modes
MALFUNCTIONS

Malfunctions have been noted on the Customs Declaration (DELTA I/E Import).
Details of the malfunctions encountered:
We are seeing a malfunction with Delta Import with IE 917 error message being generated.
A corrective version will be delivered on 06/11/2025 at 2 p.m.
Until this release is released, fallback is allowed.
Nov 5, 18:04 CET
Belgium EMCS - Emergency procedure
Resolved - This incident has been resolved.
Nov 6, 16:47 CET
Update - The emergency procedure N04836 has been extended until 06/11/2025 – 09:00 AM.
Nov 5, 11:18 CET
Investigating - Dear Customer,

We have received the following information from Customs Authorities concerning an Emergency Procedure. Please consult our Knowledge Base article on How to Use the Business Continuity Procedure (BCP).

If you require assistance, please contact our Customer Support team via the ticket portal.

Emergency procedure EMCS Call N04836: communication problems with mail service

We inform you that the EMCS emergency procedure listed below is applicable for the e-ADs on departure.

• Reason: communication problems
• Begin: 04/11/2025-12:00
• Einde: 05/11/2025 – 09:00 u
• Call number for EMCS: N04836

• Procedure:
o During the INTERRUPTION, the operator may, without prior notification to the Helpdesk, start the movement under cover of a paper document drawn up in accordance with the provisions of article 30 of the law of 22 December on the excise duty regime.
o The document must also refer to the statements described below:
 Emergency Accompanying Document for Excise Products Under the Suspensive Arrangement
 Emergency procedure N04836
 Started on 04/11/2025 at 12:00h
o As soon as the period of unavailability of the automated system is over, the design of the e-AD must be immediately submitted to the automated system.

• Remark:
The provisions of the circular EMERGENCY PROCEDURE IN THE EVENT OF UNAVAILABILITY OF THE AUTOMATED SYSTEM EMCS dated 246.200 dated 26 March 2010 apply mutatis mutandis.

EMCS Call N04836 Emergency Procedure: ISSUE connection

• Start: 04/11/2025 at 12:00
• End: 05/11/2025 at 09:00
• Call number for EMCS: N04836

• Procedure:
o During the interruption, the operator may, without prior warning from the Helpdesk, start the movement of excise goods under the duty suspension regime, under cover of a paper document drawn up in accordance with the provisions of Article 30 of the Law of 16 October 2022 amending the Law of 22 December 2009 on the general excise arrangement.
o The document in question must also indicate the following information:
 Emergency accompanying document for excise goods circulating under suspension arrangements
 Rescue Procedure No. F04836
 Started on 04/11/2025 at 12:00 PM
o Manual EMCS declarations are not the final documents.
o As soon as the period of unavailability of the computerized system ends, the draft electronic administrative document must be immediately entered into the computerized system.

• Remark:
The rules of the circular EMERGENCY PROCEDURE IN THE EVENT OF UNAVAILABILITY OF THE AUTOMATED SYSTEM EMCS D.A. 246.200 dd 26 March 2010 shall apply.
Nov 4, 12:50 CET
Germany - ATLAS - Scheduled maintenance
Completed - The scheduled maintenance has been completed.
Nov 6, 00:15 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 19:00 CET
Scheduled - Dear Customer,

We have received the following information from Customs Authorities concerning a scheduled maintenance. Please consult our Knowledge Base article on How to Use the Business Continuity Procedure (BCP), if applicable.

If you require assistance, please contact our Customer Support team via the ticket portal.

German Customs has announced maintenance work from 05-11-2025 19:00 to 24:00 CET (18:00 to 23:00 UTC).
Affected procedures:internationale Nachrichtenverkehr Ausfuhr, Versand und EAS
Masterticket: INC000007118143

Message from German Customs: aufgrund von Wartungsarbeiten am Mittwoch, den 05.11.2025 zwischen 19:00 Uhr und 23:59 Uhr ist der internationale Nachrichtenverkehr mit den ATLAS- IT- Verfahren Ausfuhr, Versand und EAS nicht möglich.

Die Teilnehmer-Kommunikation ist nicht betroffen, sondern nur der mitgliedstaatenübergreifende Austausch von Nachrichten. Somit kann es bei Ausfuhr, Versand und EAS bei Vorgängen aus anderen Mitgliedstaaten
zu Verzögerungen kommen.
Nov 3, 11:50 CET
Nov 5, 2025
Scheduled maintenance - CCS UK
Completed - The scheduled maintenance has been completed.
Nov 5, 07:45 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 07:00 CET
Scheduled - Dear Customer,

We have received the following information from Customs Authorities concerning a scheduled maintenance. Please consult our Knowledge Base article on How to Use the Business Continuity Procedure (BCP) if applicable.

If you require assistance, please contact our Customer Support team via the ticket portal.

Please be advised that as a part planned system maintenance, CCS-UK Service requires a scheduled system downtime (impacting all services) on Wednesday 5th November 2025 starting at 06:00 AM GMT to 06:30 AM GMT (up to 30minutes).

During this time the connectivity to and from CCS-UK will not be available to you, meaning users will not be able to undertake Import and/or Exports clearances via the CCS-UK system.

Please ensure you have resiliency plans in place, or avoid these times especially in the case of perishable goods clearances you are undertaking.
Oct 30, 16:14 CET
Nov 4, 2025
Scheduled maintenance - CCS UK
Completed - The scheduled maintenance has been completed.
Nov 4, 08:45 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 07:00 CET
Scheduled - Dear Customer,

We have received the following information from Customs Authorities concerning a scheduled maintenance. Please consult our Knowledge Base article on How to Use the Business Continuity Procedure (BCP).

If you require assistance, please contact our Customer Support team via the ticket portal.

As a part planned system maintenance, CCS-UK Service requires a scheduled system downtime (impacting all services) on Tuesday 4th November 2025 starting at 05:00 AM GMT to 06:30 AM GMT (up to 90minutes).

During this time the connectivity to and from CCS-UK will not be available, meaning users will not be able to undertake Import and/or Exports clearances via the CCS-UK system.

Please ensure you have resiliency plans in place, or avoid these times especially in the case of perishable goods clearances you are undertaking.
Oct 21, 15:23 CEST
Nov 3, 2025
Update on Delta-T
Completed - The scheduled maintenance has been completed.
Nov 3, 10:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 10:00 CET
Scheduled - From French Douane:

"Customs Transit Declaration (DELTA T), DTI / EDI (PRODUCTION Environment) mode: delivery scheduled for 03/11/2025

Customs Transit Declaration (DELTA T)

DTI/EDI modes

DELIVERY ANNOUNCEMENT

Hello

We inform you that an update of the Customs Transit Declaration (DELTA T) to version 5.6.5 is scheduled for 03/11/2025, from 10:00 to 10:30, on the PRODUCTION environment.

Therefore, the Customs Transit Declaration (DELTA T) tele-procedure, in DTI / EDI, will be unavailable on 03/11/2025, from 10:00 am, for an estimated duration of 30 minutes.

The fallback procedure is authorized on 03/11/2025, from 10:00 until the end of delivery.

We ask you to apply the instructions provided for in the sheet relating to the rescue procedure, which can be consulted in the attachment.

BREXIT scheme
If your trade concerns a flow of goods from or to the United Kingdom and traced in the BREXIT IS (smart border), please refer to the sheet on the specific Brexit rescue procedure.

If the system does not restart as planned at 10:30 AM on 11/3/2025, the fallback procedure will still be allowed.

We will be sure to keep you informed as soon as the installation is complete and the service has been checked and returned to normal operation."
Oct 31, 18:57 CET
Scheduled CAS Production update
Completed - The scheduled maintenance has been completed.
Nov 3, 09:52 CET
Update - The maintenance scheduled for today has been postponed until further notice. We apologise for any inconvenience and will notify you as soon as a new date is confirmed.

If you require assistance, please create a support ticket via the Customer Support portal.
Nov 3, 09:49 CET
Update - We want to notify you that this maintenance will be postponed to next week Monday, November 3, 2025 at 12.30 CET.

Thank you for your understanding.
Oct 30, 12:30 CET
Scheduled - CAS will be upgraded with new features to version v2.211 this Thursday, October 30, 2025 at 12.30 CET.

There might be a short downtime. This is not expected to last longer than an hour.

In case of urgent matters create a support ticket via the Customer Support portal.
Oct 27, 15:44 CET
Nov 2, 2025
System outage - HMRC UK
Resolved - This incident has been resolved.
Nov 2, 09:18 CET
Identified - Dear Customer,

We are seeing that some UK declarations are not processed at the moment. We're in contact with UK customs to determine the root cause of this situation and will keep you updated.
Nov 2, 07:53 CET
CAS outage
Resolved - This incident has been resolved.
Nov 2, 09:18 CET
Investigating - Dear Customer,

We noticed that some of our users cannot access CAS or ingest new shipments at the moment. Our engineering team is working on resolving this as soon as possible and will keep you informed.

We apologize for any inconvenience.
Nov 2, 08:30 CET
Nov 1, 2025
DMS NL - Scheduled maintenance
Completed - The scheduled maintenance has been completed.
Nov 1, 12:29 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 1, 08:00 CET
Update - We will be undergoing scheduled maintenance during this time.
Oct 31, 19:22 CET
Scheduled - Dear Customer,

We have received the following information from Customs Authorities concerning a scheduled maintenance. Please consult our Knowledge Base article on How to Use the Business Continuity Procedure (BCP).

If you require assistance, please contact our Customer Support team via the ticket portal.

Required maintenance on Government systems will be performed from Saturday 01-11-2025 08:00 until (expected end-time) Saturday 01-11-2025 16:00.

As a result the following Dutch Custom mainprocess(es) are unavailable:

Import to EU, Export from EU and Storage (DMS)
Import to EU, Export from EU and Storage (AGS)
Transits (NCTS)

Scheduled maintenance: You can deliver messages as usual, these will not be processed but buffered during the maintenance. After completion of the maintenance the messages will still be processed and possible return messages will follow.

You are allowed to use the fallback procedure. However: it is our advice to use the mentioned procedure only if, to your opinion, the logistic process needs treatment of declarations.
Oct 31, 07:00 CET
Oct 31, 2025

No incidents reported.

Oct 30, 2025
CAS Production environment - CDS / GB
Resolved - Dear all,

This situation has been solved by our technical team and the resolution was deployed to all CAS environments. Should your GB declarations remain still on Customs Error related to different invoices currencies. Please just resubmit the declaration.

You can always reach out to our support team for any further inquiries.

Kind regards.
Oct 30, 19:58 CET
Identified - Dear Customer

We have identified an irregular deduction for GB declaration with invoices currencies different from GBP in CAS Production. We are working on resolving this and will keep you informed.

We apologize for any inconvenience.
Oct 30, 16:11 CET
Delay in processing of BE declarations
Resolved - This incident has been resolved.
Oct 30, 15:57 CET
Investigating - We are seeing that BE declarations (AES, iDMS, PLDA) are not getting released. We are investigating this situation with due priority and will keep you updated.
Oct 30, 11:41 CET
CAS Service Interruption - Investigating
Resolved - This incident has been resolved.
Oct 30, 02:19 CET
Update - As of now, both the API and UI components of CAS appear to be restored. We remain dependent on Microsoft for full stabilization of the underlying services. Ongoing monitoring is in place, and we recommend referring to the Azure Status Page for the latest updates from Microsoft as well: https://azure.status.microsoft/en-gb/status
Oct 29, 22:37 CET
Identified - It has been determined that the issues are coming from the Azure network infrastructure. Microsoft is currently actively working on resolving them.

From Azure Portal:

"Starting at approximately 16:00 UTC, we began experiencing Azure Front Door (AFD) issues resulting in a loss of availability of some services. We suspect that an inadvertent configuration change as the trigger event for this issue. We are taking two concurrent actions where we are blocking all changes to the AFD services and at the same time rolling back to our last known good state.

We have failed the portal away from AFD to mitigate the portal access issues. Customers should be able to access the Azure management portal directly.

We do not have an ETA for when the rollback will be completed, but we will update this communication within 30 minutes or when we have an update.

This message was last updated at 17:18 UTC on 29 October 2025"
Oct 29, 17:54 CET
Investigating - Dear Customer

We regret to inform you that CAS is experiencing an unplanned outage. We are working on resolving this and will keep you informed.

We apologize for any inconvenience.
Oct 29, 16:54 CET
Oct 29, 2025
Germany - ATLAS - Delay in processing
Resolved - This incident has been resolved.
Oct 29, 13:31 CET
Identified - Dear Customer

We have received notification that German Customs is experiencing delays in processing declarations. We assure you that your declaration has been submitted by CAS and will move forward as soon as Customs authorities resolve the situation.

If you have any questions, please contact German Customs authorities directly.
Oct 29, 02:59 CET
DELTA I/E Import - Degraded Performance
Resolved - This incident has been resolved.
Oct 29, 09:59 CET
Monitoring - French Customs has informed that slowdowns are noted on the Customs Declaration (DELTA I/E Import) tele-procedure, in DTI / EDI mode, today 28/10/2025 since 14:00.

Due to the major technical operation that took place today on DELTA IE, a large volume of declarations is waiting to be processed, as the sending of declarations has continued despite the interruption of the service.

A certain amount of time will therefore be necessary for the application to process these messages and this will therefore create slowdowns on the new declarations transmitted.

The Customs Declaration (DELTA I/E Import) online procedure remains under the supervision of our technical teams.

If the slowdowns worsen or are prolonged, an alert will be issued.

They apologize for any inconvenience caused.
Oct 28, 16:40 CET
Oct 28, 2025
CAS Production additional update
Resolved - This incident has been resolved.
Oct 28, 07:32 CET
Identified - Dear Customer

We would like to inform you that an additional update to the CAS Production environment is required. This action will take place tomorrow, starting 07:00 CET, and should not take longer than 1 hour.

We apologize for any inconvenience.
Oct 28, 07:27 CET
CAS Production additional update
Completed - The scheduled maintenance has been completed.
Oct 28, 07:01 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 06:05 CET
Scheduled - Dear Customer

We would like to inform you that an additional update to the CAS Production environment is required. This action will take place tomorrow, starting 07:00 CET, and should not take longer than 1 hour.

We apologize for any inconvenience.
Oct 27, 13:24 CET
Oct 27, 2025
Customs system outage - France Delta I/E
Resolved - This incident has been resolved.
Oct 27, 10:04 CET
Identified - Dear Customer,

We have received notification that Delta I/E is experiencing an outage. CAS has submitted your declaration, but Customs is unable to process it at the moment. You may continue your goods flow by enabling Emergency procedure declarations, Queue declarations, or both in CAS. Step-by-step information can be found in our Knowledge Base.

If you have further questions, please contact French Customs authorities directly.

• Motive
An incident was noted on the Customs Declaration (DELTA I/E Import) online procedure. Our teams are currently working on its analysis and processing.

• Backup procedure
The backup procedure is authorized on October 24, 2025, starting at 11:00 a.m.

• Instructions
Please follow the instructions outlined in the document related to the backup procedure.

• Next message: additional information
An additional message will be sent on October 24, 2025, at 5:00 p.m. In case the service resumes earlier, you will also be informed.
Oct 24, 14:16 CEST
Oct 26, 2025

No incidents reported.

Oct 25, 2025
Customs system outage - DMS NL
Resolved - This incident has been resolved.
Oct 25, 10:05 CEST
Identified - Dear Customer,

We have received notification that DMS is experiencing an outage. CAS has submitted your declaration, but Customs is unable to process it at the moment. You may continue your goods flow by enabling Emergency procedure declarations, Queue declarations, or both in CAS. Step-by-step information can be found in our Knowledge Base.

If you have further questions, please contact Dutch Customs authorities directly.

The process Import to EU, Export from EU and Storage (DMS) is unavailable from Saturday 25-10-2025 09:02.Due to a technical issue, message traffic is currently unavailable.
Oct 25, 09:43 CEST
Ireland - Scheduled maintenance AIS/AES/NCTS
Completed - The scheduled maintenance has been completed.
Oct 25, 03:14 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 25, 00:59 CEST
Scheduled - Dear Customer

We have received the following information from Customs Authorities concerning a scheduled maintenance.

If you require assistance, please contact our Customer Support team via the ticket portal.

"Revenue has been informed that necessary maintenance and upgrading of the Government Networks infrastructure is scheduled to take place between 23:59 hrs on Friday 24th October 2025 and 02:00 hrs on Saturday 25th October 2025.

The following systems and declarations may also be impacted:

AIS - Automated Import System - Import and Temporary Storage Declarations, Presentation Notification, Electronic Transport Documents
AES - Automated Export System - Export Declarations and Exit Summary Declarations
NCTS - New Customs Transit System - Outbound Transit Declarations and Notification of Arrival of Inbound Transits
EDE - Excise Duty Entry - Declarations for excisable products acquired from other EU countries
FVMS/RoRo - PBN - Pre-boarding Notification"
Oct 17, 13:49 CEST
Oct 24, 2025
GB - CDS - Customs system outage/delays
Resolved - This incident has been resolved.
Oct 24, 15:59 CEST
Identified - Dear Customer

We have noticed that CDS is experiencing difficulties with processing its shipments. CAS has submitted your declaration, but Customs is unable to process it at the moment. You may continue your ingestions by enabling 'Queue declarations' in CAS. Step-by-step information can be found in our Knowledge Base article: https://customer.support.customs4trade.com/wiki/spaces/CKB/pages/95581941104934/Business+Continuity+Procedures+BCP?parentProduct=JSM-Portal&parentProductContentContainerId=11619&initialAllowedFeatures=disable-login-flow.disable-share&themeState=dark%253Adark%2520spacing%253Aspacing%2520colorMode%253Alight&locale=en-US#Queue-declarations

If you have further questions, please contact UK Customs authorities directly and follow for updates on https://www.gov.uk/guidance/customs-declaration-service-service-availability-and-issues
Oct 24, 14:50 CEST
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