Customs4trade

All Systems Operational

About This Site

The Customs4trade Status Page is your central hub for monitoring the health and performance of our customs management platform CAS and the systems it connects to.
Some of the customs systems allow for direct notifications as well. For more details read our Knowledge Base article: https://help.customs4trade.com/servicedesk/customer/portal/54/article/95582056939626

CAS Operational
Great Britain Operational
Netherlands Operational
Ireland Operational
Belgium Operational
France Operational
Germany Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Ireland - AIS/AES/NCTS - Scheduled maintenance Apr 28, 2025 11:00-12:45 CEST

Dear Customer

We have received the following information from Customs Authorities concerning a scheduled maintenance.

If you require assistance, please contact our Customer Support team via the ticket portal.

"The EU Commission have advised that, as part of ongoing maintenance of their IT systems, they will be undertaking an upgrade between 10:00hrs and 11:30hrs on Monday 28 April 2025.

You may continue to submit declarations and messages to the systems, but delays may occur with the following:
• Receiving an MRN for your declaration
• Receiving a routing message for your declaration

Once the systems are restored, queued messages will be processed as normal. If any of your messages submitted to the customs systems listed below are rejected, the message will have to be resubmitted when the system becomes available. Any affected PoUS declarations can be submitted once the PoUS system is available.

Our expectation is that there may be some impact for trade on the following systems and declarations:

- AIS - Automated Import System - Certex/CVED/COI's
- AES - Automated Export System - Indirect Export Declarations
- NCTS P5 - New Customs Transit System - Outbound Transit Declarations and Notification of Arrival of Inbound Transits

Action by Trade:
If you do encounter issues with any of these systems during the unavailability, require fallback or are unable to create a PBN, please contact ecustoms@revenue.ie .

Revenue apologises for any inconvenience caused by these downtimes."
Posted on Apr 24, 2025 - 14:53 CEST

Netherlands - DMS - Scheduled maintenance May 4, 2025 08:00-16:30 CEST

Dear Customer

We have received the following information from Customs Authorities concerning a scheduled maintenance. Please consult our Knowledge Base article on How to Use the Business Continuity Procedure (BCP).

If you require assistance, please contact our Customer Support team via the ticket portal.

"From Sunday 04-05-2025 08:00 to (estimated end time) Sunday 04-05-2025 16:00 (CEST) necessary maintenance will be performed on Government systems.
As a result, the following Customs main process(es) will be unavailable:

- Import into EU, Export out of EU and Storage (DMS).

Planned maintenance: You can deliver messages as usual, they will not be processed during the maintenance but buffered. After the maintenance ends, the messages will still be processed and any return messages will follow.

You can use the emergency procedure. We advise you to use the emergency procedure only if in your opinion the logistic process requires declaration processing."
Posted on Apr 23, 2025 - 11:17 CEST

Scheduled CAS Production update May 5, 2025 12:30-13:30 CEST

CAS will be upgraded with new features to version v2.198 on Monday, May 5, 2025 at 12.30 CEST.

There might be a short downtime. This is not expected to last longer than an hour.

In case of urgent issues create a support ticket via the Customer Support portal.
Posted on Apr 25, 2025 - 14:08 CEST
Apr 28, 2025

No incidents reported today.

Apr 27, 2025
Customs system issues AES-BE
Resolved - This incident has been resolved.
Apr 27, 12:36 CEST
Identified - Dear Customer

We have received notification that AES-BE is experiencing issues. CAS has submitted your declaration, but Customs is returning errors on some occasions. Not all declarations submitted to AES will result in an error and it is not possible to identify which ones will. Users who experience this type of situation should resubmit the affected declaration.

If you have further questions, please contact Belgian Customs authorities directly.
Apr 25, 16:15 CEST
Apr 26, 2025

No incidents reported.

Apr 25, 2025
GB - CDS - Scheduled maintenance (Acceptance environment)
Completed - The scheduled maintenance has been completed.
Apr 25, 14:45 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 10:30 CEST
Scheduled - Dear Customer

We have received the following information from Customs Authorities concerning a scheduled maintenance.

If you require assistance, please contact our Customer Support team via the ticket portal.

"HMRC has advised that there will be a planned CDS TDR downtime, on Friday 25th April 2025 between 09:30 AM GMT to 13:30 PM GMT (4 Hours).

Please note during this time the connectivity to and from CDS TDR will not be available to you.
We will notify you once the system becomes available again.

HMRC have asked that we pass on their apology for the inconvenience and to thank you for your patience."
Apr 24, 12:27 CEST
Customs system outage (AES)
Resolved - Dear Customer,

We've been informed by the customs that the issue is resolved now. The affected declarations can be re-submitted

Kind regards,

Customer Support
Apr 25, 09:42 CEST
Identified - Dear Customer,

We have identified that AES is experiencing delays and error messages. CAS has submitted your declaration, but Customs is unable to process it at the moment and comes back with message: "Provider error Item12 | After 3 attempts no correlation Id was received: HTTP [403]".

We have reached out to Customs and will keep you updated.

Kind regards,

Customer Support
Apr 25, 08:22 CEST
Apr 24, 2025
Customs system outage (AES)
Resolved - This incident has been resolved.
Apr 24, 20:55 CEST
Identified - Dear Customer,

We have identified that AES is experiencing delays and error messages. CAS has submitted your declaration, but Customs is unable to process it at the moment and comes back with message: "Provider error Item12 | After 3 attempts no correlation Id was received: HTTP [403]".

We have reached out to Customs and will keep you updated.

Kind regards,

Customer Support
Apr 24, 19:08 CEST
Apr 23, 2025

No incidents reported.

Apr 22, 2025

No incidents reported.

Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025
Delay in processing by AES BE
Resolved - This incident has been resolved.
Apr 18, 10:45 CEST
Identified - Dear Customer,

We have received notification that AES BE is experiencing delays in processing declarations. We assure you that your declaration has been submitted by CAS and will move forward as soon as Customs authorities resolve the issue.

If you have any questions, please contact Belgian Customs authorities directly.
Apr 18, 08:54 CEST
Apr 17, 2025
Scheduled CAS Production update
Completed - The scheduled maintenance has been completed.
Apr 17, 13:19 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 12:30 CEST
Scheduled - CAS will be upgraded with new features to version v2.197 this Thursday, April 17, 2025 at 12.30 CEST.

There might be a short downtime. This is not expected to last longer than an hour.

In case of urgent issues create a support ticket via the Customer Support portal.
Apr 15, 15:31 CEST
France - System outage
Resolved - This incident has been resolved.
Apr 17, 11:25 CEST
Identified - Dear Customer

We have noticed that your declarations for Delta-G/X/T are not being processed as usual. This matter is being investigated with a high priority.

More updates will follow soon.

Thank you for your patience.
Apr 17, 08:04 CEST
Apr 16, 2025
France - Delta T - Customs system outage
Resolved - Hello

The technical operation of the Customs Transit Declaration (DELTA T), on the PRODUCTION environment, has been completed.

Therefore, the Customs Transit Declaration (DELTA T) online procedure in DTI / EDI, is available again on 16/04/2025, since 18:00.

The rescue procedure is no longer authorized on 16/04/2025, since 18:00.

For the terms and conditions for the end of use of the rescue procedure and the reinstatement of declarations, we ask you to apply the instructions in force.

Have a nice day.

Kind regards.
Apr 16, 18:17 CEST
Update - Dear Customer

We received the following notification from French Customs:
"Please be informed that the technical operation impacting the Customs Transit Declaration (DELTA T) tele-procedure, scheduled for this 16/04/2025, from 12:00 to 14:00, on the PRODUCTION environment is prolonged.

Consequently, the Customs Transit Declaration (DELTA T) tele-procedure, in DTI / EDI, remains unavailable this 16/04/2025, since 12:00."
Apr 16, 15:41 CEST
Identified - Dear Customer

We have received notification that DELTA T is experiencing an outage. CAS has submitted your declaration, but Customs is unable to process it at the moment. You may continue your goods flow by enabling Emergency procedure declarations, Queue declarations, or both in CAS. Step-by-step information can be found in our Knowledge Base.

If you have further questions, please contact French Customs authorities directly.

"Please be informed that the technical operation impacting the Customs Transit Declaration (DELTA T) tele-procedure is scheduled for 16/04/2025, from 12:00 to 14:00.

Consequently, the Customs Transit Declaration (DELTA T) tele-procedure, in DTI / EDI, remains unavailable on 16/04/2025, as from 12:00.

Consequently, operators working as authorized consignors, authorized consignees or TIR authorized consignees will not be able to use Déclaration de Transit Douanier (DELTA T) to lodge a transit declaration or notify the arrival of goods at their premises.

For these operators only, the emergency procedure can be used from 12:00 until the end of the technical operation."
Apr 16, 15:39 CEST
Apr 15, 2025
Belgium - C-point - Customs system outage
Resolved - This incident has been resolved.
Apr 15, 15:08 CEST
Identified - Dear Customer

We have noticed that C-point is experiencing an outage. CAS has submitted your declaration, but Customs is unable to process it at the moment.

If you have further questions, please contact Belgian Customs authorities directly.
Apr 15, 11:22 CEST
Netherlands - DMS - Customs system outage
Resolved - This incident has been resolved.
Apr 15, 11:28 CEST
Update - The process Import to EU, Export from EU and Storage (DMS) is available (again) from Tuesday 15-04-2025 11:21.The process is available again.
Apr 15, 11:27 CEST
Identified - Dear Customer

We have received notification that DMS is experiencing an outage. CAS has submitted your declaration, but Customs is unable to process it at the moment. You may continue your goods flow by enabling Emergency procedure declarations, Queue declarations, or both in CAS. Step-by-step information can be found in our Knowledge Base.

If you have further questions, please contact Dutch Customs authorities directly.

"The process Import to EU, Export from EU and Storage (DMS) is unavailable from Tuesday 15-04-2025 11:05. Currently, there is no messaging possible due to a malfunction. Apologies for the inconvenience."
Apr 15, 11:20 CEST
Customs system outage - DMS
Resolved - The process Import to EU, Export from EU and Storage (DMS) is available (again) from Tuesday 15-04-2025 10:01.The process is available again.The emergency procedure is not or no longer applicable
Apr 15, 10:05 CEST
Identified - Dear Customer,

We have received notification that DMS is experiencing an outage. CAS has submitted your declaration, but Customs is unable to process it at the moment. You may continue your goods flow by enabling Emergency procedure declarations, Queue declarations, or both in CAS. Step-by-step information can be found in our Knowledge Base.

If you have further questions, please contact Dutch Customs authorities directly.

The process Import to EU, Export from EU and Storage (DMS) is unavailable from Tuesday 15-04-2025 08:13.Currently, there is no messaging possible due to a malfunction
Apr 15, 08:31 CEST
Customs system outage - AES - BE
Resolved - This incident has been resolved.
Apr 15, 10:00 CEST
Identified - Dear Customer

We have received notification that AES-BE is experiencing issues. CAS has submitted your declaration, but Customs is unable to send responses at the moment.

If you have further questions, please contact Belgian Customs authorities directly.
Apr 14, 15:17 CEST
Apr 14, 2025
BE - System outage
Resolved - This incident has been resolved.
Apr 14, 15:13 CEST
Investigating - Dear Customer

We have noticed that your declarations for EAS are not being processed as usual. This matter is being investigated with a high priority.

More updates will follow soon.

Thank you for your patience.
Apr 14, 14:42 CEST
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