Customs4trade Status

Customs4trade

AES - Emergency procedure

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 2025 - 11:00 CET

Update - Dear Customer

Please disregard the previous message, maintenance is still scheduled as initially informed.

Apologies for any inconvenience.
Nov 27, 2025 11:00-13:00 CET

Update - We will be undergoing scheduled maintenance during this time.
Nov 27, 2025 11:00-13:00 CET

Scheduled - Dear Customer,

We have received the following information from Customs Authorities concerning an Emergency Procedure. Please consult our Knowledge Base article on How to Use the Business Continuity Procedure (BCP).

If you require assistance, please contact our Customer Support team via the ticket portal.

Procédure de secours AES Call N04853

 Vous devez introduire la mention N04853-D:20251127-T110000 en case : Business Continuity Procedure
 Vous devez introduire votre numéro BCP-ID en case : Business Continuity Procedure
 Après l'expiration d'une procédure d'urgence, TOUTES les déclarations doivent encore être soumises via AES. Les déclarations doivent porter le code « 1NPS », à inclure dans le champ « Référence supplémentaire ». Ce code doit ensuite être ajouté aux listes de codes associées.
 Les déclarations munies de ce code seront traitées séparément par le risque et le contrôle, étant donné qu'aucun contrôle physique ne peut plus être effectué.
o Remarque : avec le 1NPS, il devrait également y avoir une référence individuelle, qui devrait en outre avoir le format d'un MRN. Cette référence sera utilisée comme MRN par les autres États membres dans certaines circonstances. (voir plus loin dans le document).

 Les opérateurs qui ont la capacité technique de mettre en mémoire tampon (buffering) les déclarations peuvent utiliser cette capacité sans autorisation spécifique de buffering.
 Les paiements éventuels ne seront réglés qu'une fois les déclarations traitées par le système (c'est-à-dire après la fin de la procédure d'urgence). Pour AES, il s'agit d'une question plutôt théorique. Les intérêts moratoires sont calculés en fonction de la date de préparation. Dans ce cas, la date peut donc se situer dans le passé ; pour être clair, il s'agit de la date à laquelle la déclaration aurait été introduite dans le système douanier si aucune procédure d'urgence n'était en vigueur.
 À la sortie, l'envoi doit être accompagné d'un BC-EAD imprimé pour garantir aux parties concernées (terminaux, manutentionnaires, transporteurs, ...) que les marchandises peuvent partir. Tant que la procédure d'urgence est en cours, la notification d'arrivée et le manifeste ne pourront pas être envoyés à la douane.
 Le bureau de sortie (si situé dans un autre État membre) peut également enregistrer la date d'arrivée, l'état des scellés éventuels, la date de libération pour la sortie et d'autres observations, et les apposer avec un cachet
Nov 27, 2025 11:00-13:00 CET

About This Site

The Customs4trade Status Page is your central hub for monitoring the health and performance of our customs management platform CAS and the systems it connects to.
Some of the customs systems allow for direct notifications as well. For more details read our Knowledge Base article: https://help.customs4trade.com/servicedesk/customer/portal/54/article/95582056939626

CAS Operational

Great Britain Operational

Netherlands Operational

Ireland Operational

Belgium Operational

France Operational

Germany Operational

Help Centre Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Scheduled CAS Production update Nov `27`, `2025` `12:30`-`13:30` CET

CAS will be upgraded with new features to version v2.213 next Thursday, November 27, 2025 at 12.30 CET.

There might be a short downtime. This is not expected to last longer than an hour.

In case of urgent matters create a support ticket via the Customer Support portal.
Posted on Nov 21, 2025 - 14:41 CET

AES - Downtime due to maintenance Nov `28`, `2025` `15:00`-`16:00` CET

Dear Customer,

We have received the following information from Customs Authorities concerning a Downtime due to maintenance.

Due to an internal application upgrade, the application will be taken offline for a short period.

If you require assistance, please contact our Customer Support team via the ticket portal.
Posted on Nov 26, 2025 - 19:06 CET

NL - DMS - Scheduled maintenance Dec `7`, `2025` `08:00`-`13:00` CET

Dear Customer

We have received the following information from Customs Authorities concerning a scheduled maintenance.

If you require assistance, please contact our Customer Support team via the ticket portal.

"Required maintenance on Government systems will be performed from Sunday 07-12-2025 08:00 until (expected end-time) Sunday 07-12-2025 13:00.
As a result the following Dutch Custom mainprocess(es) are unavailable:

Import to EU, Export from EU and Storage (DMS)

Scheduled maintenance: You can deliver messages as usual, these will not be processed but buffered during the maintenance. After completion of the maintenance the messages will still be processed and possible return messages will follow.

You are allowed to use the fall-back procedure. However: it is our advice to use the mentioned procedure only if, to your opinion, the logistic process needs treatment of declarations."
Posted on Nov 26, 2025 - 13:16 CET

GB - CDS - Scheduled maintenance Dec `13`, `2025` `22:30` - Dec `14`, `2025` `22:30` CET

Dear Customer

We have received the following information from Customs Authorities concerning a scheduled maintenance.

If you require assistance, please contact our Customer Support team via the ticket portal.

"HMRC are planning scheduled maintenance on the Customs Declaration Service (CDS), Saturday 13 December 2025, timings and duration to be confirmed, it is expected the maintenance will start at approximately 9:30pm.
Declarations submitted during the maintenance period will be processed when the service becomes available."
Posted on Nov 03, 2025 - 11:54 CET

Past Incidents

Nov 27, 2025

iDMS - Emergency procedure

Completed - The scheduled maintenance has been completed.
Nov 27, 12:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 10:00 CET

Scheduled - Dear Customer,

We have received the following information from Customs Authorities concerning an Emergency Procedure. Please consult our Knowledge Base article on How to Use the Business Continuity Procedure (BCP).

If you require assistance, please contact our Customer Support team via the ticket portal.

Noodprocedure/Procédure de secours IDMS call: N04851

Deux références complémentaires sont créées lorsque la procédure d'urgence est applicable :
• Code 1NPS + N04851
• Code 2NPS + BCP-ID (unique par déclaration) Le déclarant doit apposer ces numéros à la fois sur le document à présenter (le BC-IDMS) et dans la déclaration
Dans le document BC-IDMS, vous indiquez les deux codes dans le coin supérieur droit, sous « BCP MRN ».
Une impression de ce document (BC-IDMS) est envoyée au format PDF au CRC Un minuteur démarre alors, après lequel, au terme d'un certain délai, les marchandises seront automatiquement libérées
Une impression de la déclaration ou du BC-IDMS doit être envoyée par courriel au CRC. Des adresses e-mail spécifiques ont été créées pour la procédure d'urgence.
• Pour le CRC Anvers, il existe 3 adresses, selon la région concernée
1. Noodprocedure.antwerpen@minfin.fed.be
2. Noodprocedure.gent@minfin.fed.be
3. Noodprocedure.hasselt@minfin.fed.be
• Pour le CRC Zaventem : da.crc.zaventem@minfin.fed.be
• Pour le CRC Bruxelles : da.crc-crk.brussels@minfin.fed.be
• Pour le CRC Bierset : da.sel.bierset@minfin.fed.be

Il existe 2 options pour obtenir les BCP-ID :
• Option 1 : Si l'opérateur économique ne dispose pas d'une autorisation « procédure d'urgence simplifiée », il peut demander ces BCP-ID via le helpdesk. Cela peut également être fait à l'avance. L'utilisateur doit alors saisir manuellement le BCP-ID lors de l'activation de la procédure d'urgence.
• Option 2 : Si l'opérateur économique dispose d'une autorisation « procédure d'urgence simplifiée », il peut générer lui-même les BCP-ID. Le BCP-ID peut être construit selon la structure suivante : aaBECPBbbbbbbbbbRc

Le titulaire de l'autorisation est responsable du suivi de sa garantie.
Lorsque IDMS redevient opérationnel, les déclarations tamponnées sont transmises dans IDMS .
Dans le cadre de la procédure d'urgence, un minuteur est mis en place pendant lequel le CRC doit prendre une décision de contrôle. Si, à l'expiration de ce délai, aucun message n'a été envoyé au déclarant, celui-ci peut supposer que les douanes ne souhaitent pas effectuer de contrôle et peut disposer librement de ses marchandises. Les marchandises sont alors considérées comme libérées.
Nov 26, 11:53 CET

Customs system outage - DMS NL

Resolved - We have received notification that DMS is experiencing an outage. CAS has submitted your declaration, but Customs is unable to process it at the moment. You may continue your goods flow by enabling Emergency procedure declarations, Queue declarations, or both in CAS. Step-by-step information can be found in our Knowledge Base.

If you have further questions, please contact Dutch Customs authorities directly.

The process Import to EU, Export from EU and Storage (DMS) is unavailable from Saturday 25-10-2025 09:02.Due to a technical issue, message traffic is currently unavailable.
Nov 27, 09:18 CET

GB - CCS-UK - Scheduled maintenance

Completed - The scheduled maintenance has been completed.
Nov 27, 08:30 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 07:00 CET

Scheduled - We have received the following information from Customs Authorities concerning a scheduled maintenance.

If you require assistance, please contact our Customer Support team via the ticket portal.

"Please be advised that as a part planned system maintenance, CCS-UK Service requires a scheduled system downtime (impacting all services) on Thursday 27th November 2025 starting at 06:00 AM GMT to 07:30 AM GMT (up to 90minutes)

During this time the connectivity to and from CCS-UK will not be available to you, meaning users will not be able to undertake Import and/or Exports clearances via the CCS-UK system.

Please ensure you have resiliency plans in place, or avoid these times especially in the case of perishable goods clearances you are undertaking.

CCS-UK apologise for the inconvenience caused and thank you for your patience."
Nov 17, 08:21 CET

Nov 26, 2025

No incidents reported.

Nov 25, 2025

CAS Production environment

Resolved - Dear Customer

We are currently experiencing difficulties processing the ingested shipments in CAS Production. We are working on resolving this and will keep you informed.

We apologize for any inconvenience.
Nov 25, 19:15 CET

CDS TDR Scheduled maintenance

Completed - Dear Customer

We have received the information from Customs Authorities that this planned service outage is now complete.

The service is available for you to resume your testing, and declarations can be submitted as usual.

Kind regards.
Nov 25, 16:59 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 14:00 CET

Nov 24, 2025

AES, IDMS, NCST Emergency procedure

Resolved - This incident has been resolved.
Nov 24, 17:09 CET

Identified - Dear Customer

We have received the following information from Customs Authorities concerning a scheduled maintenance. Please consult our Knowledge Base article on How to Use the Business Continuity Procedure (BCP).

If you require assistance, please contact our Customer Support team via the ticket portal.

"Procédure d'urgence NCTS Call N04617 : CRS Down
 procédure d’urgence N04617
 Documents NCTS avec apurement du flux de marchandises PLDA: utilisez les codes manuels.
 Utilisation des codes manuels (PDF, 35.56 Ko)
 Tableau des codes manuels (XLS, 31 Ko)
 NE PAS OUBLIER aussi ce qui suit:
 Faire une copie de votre document avec le code manuel,
 Remettre cette copie au bureau compétent afin qu'il puisse procéder manuellement à l'apurement.

Procédure de secours AES Call N04849: CRS Down
• Pour des documents urgents, vous pouvez utiliser le code procédure de secours suivant:
o AES:
 Début: 22-11-25 à 07 :00
 Fin: 23-11-25 à 23:59
 Numéro Call pour AES: N04849
BCP-EAD-LoI
Méthode

Document

Les fichiers BCP-EAD/LoI concernés sont préparés et soumis aux services compétents de l'AGD&A.

 Vous devez introduire la mention N04849-D:20251122-T070000 en case : Business Continuity Procedure
 Vous devez introduire votre numéro BCP-ID en case : Business Continuity Procedure
 Après l'expiration d'une procédure d'urgence, TOUTES les déclarations doivent encore être soumises via AES. Les déclarations doivent porter le code « 1NPS », à inclure dans le champ « Référence supplémentaire ». Ce code doit ensuite être ajouté aux listes de codes associées.
 Les déclarations munies de ce code seront traitées séparément par le risque et le contrôle, étant donné qu'aucun contrôle physique ne peut plus être effectué.
o Remarque : avec le 1NPS, il devrait également y avoir une référence individuelle, qui devrait en outre avoir le format d'un MRN. Cette référence sera utilisée comme MRN par les autres États membres dans certaines circonstances. (voir plus loin dans le document).

 Les opérateurs qui ont la capacité technique de mettre en mémoire tampon (buffering) les déclarations peuvent utiliser cette capacité sans autorisation spécifique de buffering.
 Les paiements éventuels ne seront réglés qu'une fois les déclarations traitées par le système (c'est-à-dire après la fin de la procédure d'urgence). Pour AES, il s'agit d'une question plutôt théorique. Les intérêts moratoires sont calculés en fonction de la date de préparation. Dans ce cas, la date peut donc se situer dans le passé ; pour être clair, il s'agit de la date à laquelle la déclaration aurait été introduite dans le système douanier si aucune procédure d'urgence n'était en vigueur.

Processus de sortie
 À la sortie, l'envoi doit être accompagné d'un BC-EAD imprimé pour garantir aux parties concernées (terminaux, manutentionnaires, transporteurs, ...) que les marchandises peuvent partir. Tant que la procédure d'urgence est en cours, la notification d'arrivée et le manifeste ne pourront pas être envoyés à la douane.
 Le bureau de sortie (si situé dans un autre État membre) peut également enregistrer la date d'arrivée, l'état des scellés éventuels, la date de libération pour la sortie et d'autres observations, et les apposer avec un cachet.

Procédure d'urgence IDMS/H7 Call N04850 : CRS Down
• Pour des déclarations urgentes, vous pouvez utiliser le code procédure d’urgence suivant:
 Début: 22-11-2025 à 07h00
 Fin: 23-11-2025 à 23h59
 Numéro Call pour IDMS: N04850

• IDMS-H7 - Procédure alternative/d'urgence | SPF Finances (belgium.be)
"
Nov 22, 10:12 CET

Nov 23, 2025

Customs system maintenance (ICS2)

Resolved - This incident has been resolved.
Nov 23, 23:30 CET

Monitoring - Dear Customer

We have received notification that ICS2 is experiencing maintenance. CAS has submitted your declaration, but Customs is unable to process it at the moment. You may continue your goods flow by enabling Emergency procedure declarations, Queue declarations, or both in CAS. Step-by-step information can be found in our Knowledge Base.

If you have further questions, please contact Dutch Customs authorities directly.

Please find the message we received.
-------

Entry into the EU (ICS2) is available to a limited extent.

The availability of the Entry into the EU (ICS2) process is limited from Saturday, November 22, 2025, 8:00 PM.
From Saturday, November 22, 2025, 8:00 PM to Thursday, November 23, 2025, 11:30 PM (CET), essential maintenance will be performed on the central IT component "UUM&DS."

Maintenance may impact:
ICS2 - sending messages
ICS2 - receiving messages
For further information, see BCP.
ICS2 emergency procedure.

If you choose to initiate the customs procedure and export the goods, you will need to apply the ICS2 emergency procedure.
To the Emergency Procedure
To the BCP
You will be informed about the availability of the relevant processes.

You can use the emergency procedure. We advise you to apply the emergency procedure only if you believe the logistics process requires declaration processing.
Nov 22, 22:06 CET

Nov 22, 2025

NL - DMS - Scheduled maintenance

Completed - The scheduled maintenance has been completed.
Nov 22, 16:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 06:00 CET

Scheduled - Dear Customer

We have received the following information from Customs Authorities concerning a scheduled maintenance.

If you require assistance, please contact our Customer Support team via the ticket portal.

"Scheduled maintenance: You can deliver messages as usual, these will not be processed but buffered during the maintenance. After completion of the maintenance the messages will still be processed and possible return messages will follow."
Nov 13, 11:17 CET

Nov 21, 2025

Customs system outage - Delta G / C

Resolved - This incident has been resolved.
Nov 21, 14:09 CET

Identified - Dear Customer,

We have received notification that Delta G / C is experiencing an outage. CAS has submitted your declaration, but Customs is unable to process it at the moment. You may continue your goods flow by enabling Emergency procedure declarations, Queue declarations, or both in CAS. Step-by-step information can be found in our Knowledge Base.

If you have further questions, please contact French Customs authorities directly.

Malfunctions have been noted on the Community and National Customs Tariff (RITA) on 21/11/2025 since 07:50.

There was a malfunction in the progress of the integration of the TFR 25233, the CUSTOMS TARIFF data were not updated this morning at the level of the Rita-Encyclopedia teleservice and the RITA-S Web Services as well as for the DELTAs and also for the Record teleservice.

The Pricing is also not up to date in Training Environment and Pre-Production.
Nov 21, 08:21 CET

BE - Emergency procedure EMCS

Resolved - This incident has been resolved.
Nov 21, 09:09 CET

Update - We have been notified that this Emergency Procedure has been prolonged until 21/11/25 9am CET.

"For urgent shipments you may use the following emergency procedure code:
Start: 20-11-2025 at 08:00
End: 21-11-2025 at 09:00
Call number for EMCS: N04845"
Nov 20, 14:12 CET

Investigating - Dear Customer

We have received the following information from Customs Authorities concerning an Emergency Procedure. Please consult our Knowledge Base article on How to Use the Business Continuity Procedure (BCP).

If you require assistance, please contact our Customer Support team via the ticket portal.

Emergency Procedure EMCS Call N04845: Connection Issue

• For urgent shipments, you may use the following emergency procedure code:

 Start: 20-11-2025 at 08:00
 End: 20-11-2025 at 14:00
 Call number for EMCS: N04845

• Procedure:

o During the emergency procedure, the operator is permitted to start the movement without prior notification to the Helpdesk, under cover of paper documents prepared in accordance with the provisions of Article 30 of the Law of 22 December concerning the excise duty regime.
o The document must also refer to the following mentions:

 Emergency Accompanying Document for excise goods under the suspension arrangement
 Emergency Procedure N04845
 Started on 20/11/2025 at 08:00

o The manual EMCS declarations are not the final declarations.
o As soon as the period of unavailability of the automated system is over, the draft of the e-AD must be submitted immediately into the automated system.

• Note:
The regulations of the circular EMERGENCY PROCEDURE IN CASE OF UNAVAILABILITY OF THE AUTOMATED EMCS SYSTEM D.A. 246.200 dated 26 March 2010 apply correspondingly.
Nov 20, 09:24 CET

Nov 20, 2025

UK - CDS TDR (Test environment) incident

Resolved - Hello,

We can confirm that the issue impacting the CDS Trader Dress Rehearsal Environment has now been resolved.
The service has been monitored and is operating as expected.
They apologise for any inconvenience caused.

Customer Support
Nov 20, 15:43 CET

Monitoring - Hello,

We are aware of an incident affecting the CDS Trader Dress Rehearsal Environment. This issue is currently being investigated.
We will keep our community informed as and when more information becomes available to us. If you have any queries, please contact the TDR Comms Team at: tdrcommunications@hmrc.gov.uk

Kind regards,

Customer Support
Nov 20, 14:24 CET

Processing issues - BE jurisdiction

Resolved - This incident has been resolved.
Nov 20, 09:20 CET

Identified - Dear Customer,

We noticed that some BE declarations are getting stuck in submitted. We're looking into this and checking the root cause with BE customs.
Nov 20, 08:22 CET

Nov 19, 2025

No incidents reported.

Nov 18, 2025

Incident - French Customs DELTA I/E IMPORT (DTI / DTI+ / EDI)

Resolved - The incident of 18/11/2025 since 13:00 has been handled by French customs' technical teams and is now over. The Customs Declaration online procedure is working normally again.

• End of rescue proceedings
The rescue procedure is no longer authorized on 18/11/2025 at 17:40.
Nov 18, 17:57 CET

Identified - French Customs has reported an incident affecting the DELTA I/E IMPORT online procedure. This impacts declarations submitted in DTI, DTI+ and EDI modes. Their teams are currently analyzing and working on resolving the issue.

Start time:
18 November 2025, 13:00 CET
Workaround / Backup procedure

An emergency procedure has been authorized by French Customs starting 18 November 2025, 13:00.

Please follow the instructions provided in your usual DELTA I/E IMPORT backup procedure sheet available in https://www.douane.gouv.fr/meteo/prodouane/pages/apercu?msg=28788

If you need any assistance applying the backup procedure, please contact our support team.

Next update:

We will provide an update by 18 November 2025, 17:00 or earlier if service is restored before then.

We apologize for any inconvenience this incident may cause and appreciate your patience while the issue is being investigated by French Customs.
Nov 18, 17:04 CET

GB - CCS-UK - Scheduled maintenance

Completed - Please be advised that the previously announced planned system maintenance and downtime for CCS-UK services on 19th November 2025 starting at 06:00 AM GMT to 07:00 AM GMT has been cancelled.

All CCS-UK services will remain fully operational during this period.
Nov 18, 10:50 CET

DELTA-IE - Scheduled maintenance

Completed - The scheduled maintenance has been completed.
Nov 18, 07:45 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 07:15 CET

Scheduled - Dear Customer,

We have received the following information from Customs Authorities concerning a scheduled maintenance. Please consult our Knowledge Base article on How to Use the Business Continuity Procedure (BCP) if applicable.

If you require assistance, please contact our Customer Support team via the ticket portal.

A technical operation impacting the GUN link between DELTA IE IMPORT component and TRACES-NT is scheduled for 18/11/2025, from 07:15 to 07:30, on the PRODUCTION environment.

Disruptions are to be expected during this operation for import declarations filed in DELTA IE IMPORT with an accompanying document such as COI (code C644), CHED (N853, C640, C678, C085) or NOA (C646).

If they encounter the error message "T001 technical error", operators can submit their customs declaration by adding the special mention H7300 (subject to having a COI/CHED/NOA document validated by the authorities and applicable to the declared goods).
Nov 17, 18:36 CET

Customs system outage - DMS NL

Resolved - Dear Customer,

We have received notification that DMS is experiencing an outage. CAS has submitted your declaration, but Customs is unable to process it at the moment. You may continue your goods flow by enabling Emergency procedure declarations, Queue declarations, or both in CAS. Step-by-step information can be found in our Knowledge Base.

If you have further questions, please contact Dutch Customs authorities directly.

The process Import to EU, Export from EU and Storage (DMS) is unavailable from Saturday 18-11-2025 09:02.Due to a technical issue, message traffic is currently unavailable.
Nov 18, 04:30 CET

Nov 17, 2025

No incidents reported.

Nov 16, 2025

Germany - ATLAS - Scheduled maintenance

Completed - The scheduled maintenance has been completed.
Nov 16, 00:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 14:00 CET

Scheduled - Dear Customer

We have received the following information from Customs Authorities concerning a scheduled maintenance.

If you require assistance, please contact our Customer Support team via the ticket portal.

"German Customs has announced maintenance work from 15-11-2025 14:00 to 23:59 CET (13:00 to 22:59 UTC).
Affected procedures: Einfuhr, EAS, AES, NCTS
Masterticket: INC000007119758
Affected departments: all"
Nov 4, 14:40 CET

Nov 15, 2025

Nov 14, 2025

Belgium - System outage

Resolved - This incident has been resolved.
Nov 14, 18:17 CET

Update - We are currently attempting to reach Customs regarding the ongoing delays/outage; however, our attempts to connect with them have not been answered. We have requested that they provide us with their emergency procedure and are awaiting their feedback. We will share further updates as soon as more information becomes available.
Nov 14, 12:15 CET

Update - We have noticed that your declarations for Belgian systems are still not being processed as usual. This matter is being investigated with a high priority.

More updates will follow soon.
Nov 14, 11:39 CET

Update - We are continuing to investigate this issue.
Nov 14, 09:20 CET

Investigating - Dear Customer,

We are seeing that AES declarations are processed with a delay. We are investigating this situation with due priority and will keep you updated.
Nov 14, 07:34 CET

Germany - Delay in processing by DE Customs

Resolved - This incident has been resolved.
Nov 14, 18:02 CET

Identified - Dear Customer

We have received notification that DE Customs is experiencing delays in processing declarations. We assure you that your declaration has been submitted by CAS and will move forward as soon as Customs authorities resolve the situation.
Nov 14, 12:52 CET

Customs system outage - DMS NL

Resolved - This incident has been resolved.
Nov 14, 08:08 CET

Identified - Dear Customer,

We have received notification that DMS is experiencing an outage. CAS has submitted your declaration, but Customs is unable to process it at the moment. You may continue your goods flow by enabling Emergency procedure declarations, Queue declarations, or both in CAS. Step-by-step information can be found in our Knowledge Base.

If you have further questions, please contact Dutch Customs authorities directly.

The process Import to EU, Export from EU and Storage (DMS) is unavailable from Saturday 25-10-2025 09:02.Due to a technical issue, message traffic is currently unavailable.
Nov 14, 06:28 CET

Nov 13, 2025

Germany - ATLAS - Scheduled maintenance

Completed - The scheduled maintenance has been completed.
Nov 13, 17:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 16:00 CET

Update - Dear Customer

We have received the following information from Customs Authorities concerning a scheduled maintenance.

If you require assistance, please contact our Customer Support team via the ticket portal.

"Maintenance work at German Customs
Upcoming scheduled maintenance notice
German Customs has announced maintenance work from 13-11-2025 16:00 to 17:00 CET (15:00 to 16:00 UTC).
Affected procedures: Ausfuhr, Versand"
Nov 13, 14:50 CET

Scheduled - Dear Customer

We have received the following information from Customs Authorities concerning a scheduled maintenance.

If you require assistance, please contact our Customer Support team via the ticket portal.

"Maintenance work at German Customs
Upcoming scheduled maintenance notice
German Customs has announced maintenance work from 13-11-2025 16:00 to 17:00 CET (15:00 to 16:00 UTC).
Affected procedures: Ausfuhr, Versand"
Nov 13, 14:46 CET

DELTA IE DTI / EDI Scheduled maintenance

Completed - The scheduled maintenance has been completed.
Nov 13, 14:50 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 12:00 CET

Scheduled - Dear Customer

We have received the following information from Customs Authorities concerning a scheduled maintenance. Please consult our Knowledge Base article on How to Use the Business Continuity Procedure (BCP).

If you require assistance, please contact our Customer Support team via the ticket portal.

We inform you that a major technical operation on TRIGO impacting the DELTA IE tele-procedure is scheduled for 13/11/2025, from 12:00 to 14:30, on the PRODUCTION environment.

The operation will make it impossible to use the credits over the period and will therefore block declarations filed between 12:00 and 14:30 in EDI and DTI.

Therefore, the DELTA IE tele-procedure, in DTI / EDI, will be unavailable on 13/11/2025, from 12:00 p.m., for 2 hours 30 minutes.

We recommend that you anticipate or postpone the customs clearance operations scheduled for 13/11/2025. If this is not possible, customs clearance operations will have to go through the fallback procedure between 12:00 and 14:30.

The rescue procedure is authorised on 13/11/2025, from 12:00 until the end of the technical operation.
We ask you to apply the instructions provided for in the sheet relating to the rescue procedure, which can be consulted in the attachment.

If the system does not restart as planned at 2:30 PM on 13/11/2025, the fallback procedure will still be permitted.
Nov 7, 16:27 CET

Scheduled CAS Production update

Completed - The scheduled maintenance has been completed.
Nov 13, 13:02 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 12:30 CET

Scheduled - CAS will be upgraded with new features to version v2.212 next Thursday, November 13, 2025 at 12.30 CEST.

There might be a short downtime. This is not expected to last longer than an hour.

In case of urgent matters create a support ticket via the Customer Support portal.
Nov 6, 14:08 CET

About This Site

Scheduled Maintenance

Scheduled CAS Production update Nov 27, 2025 12:30-13:30 CET

AES - Downtime due to maintenance Nov 28, 2025 15:00-16:00 CET

NL - DMS - Scheduled maintenance Dec 7, 2025 08:00-13:00 CET

GB - CDS - Scheduled maintenance Dec 13, 2025 22:30 - Dec 14, 2025 22:30 CET

Past Incidents

Scheduled CAS Production update Nov `27`, `2025` `12:30`-`13:30` CET

AES - Downtime due to maintenance Nov `28`, `2025` `15:00`-`16:00` CET

NL - DMS - Scheduled maintenance Dec `7`, `2025` `08:00`-`13:00` CET

GB - CDS - Scheduled maintenance Dec `13`, `2025` `22:30` - Dec `14`, `2025` `22:30` CET