Customs4trade
Customs system outage (CRS Down)
Identified - Dear Customer

We have received notification that PLDA/NCTS/AES is experiencing an outage. CAS has submitted your declaration, but Customs is unable to process it at the moment. You may continue your goods flow by enabling Emergency procedure declarations, Queue declarations, or both in CAS. Step-by-step information can be found in our Knowledge Base.

If you have further questions, please contact Belgium Customs authorities directly.

Emergency procedurePLDA Call 04737:CRS Down
• For urgent declarations, you can use the following emergency procedure code:
o PLDA:
-Start: 13-06-25 at 17: 00
-End: 16-06-25 at 10 :00a.m.
-PLDA Call Number: N04737
-Box 44 "Special Mentions": 44-NPS-ALL-PLDA
o What is to be mentioned in the special mention box: N04737-D:20250613-T170000
o NCTS:
-No emergency procedure.
-BUT: NCTS documents with clearance of the PLDA goods flow: use the manual codes.
Using Manual Codes (PDF, 35.56 KB)
Manual Code Table (XLS, 31 KB)
-DO NOT FORGET also the following:
Make a copy of your document with the manual code,
Give this copy to the competent office so that it can proceed with the reconciliation manually.
• Procedure:
o B2G users should NOT send ANY statements to PLDA during the outage.
o "Buffering" is allowed for companies that have a "buffering" authorisation.
• Remarks:
o The rules of the Comprehensive Emergency Procedure Circular (PLDA and NCTS) D.I. 530.11, D.D. 276.585 of 1 May 2007 are applicable.
o The rules of the EXPORT CONTROL SYSTEM (ECS) circular d.I 537.02 of 25 July 2007 (§32) are applicable.
o The rules of Circular TCVSCC 00.007.181 e-Emergency Procedure (PLDA IMPORT) of 13 June 2016 apply.

AES Call Rescue Procedure N04738: CRS issue
• For urgent documents, you can use the following backup procedure code:
o AES:
- Start: 13-06-25 to 17:00
- End: 16-06-25 at 10:00
- Call number for AES:N04738
BCP-EAD-LoI
Method

Document

The BCP-EAD/LoI files concerned are prepared and submitted to the competent departments of the AGD&A.

- You must enter the mentionN04738-D:20250613-T170000 in the box: Business Continuity Procedure
- You must enter your BCP-ID number in the box: Business Continuity Procedure
- After the expiry of an emergency procedure, ALL declarations must still be submitted via AES. Returns must be coded "1NPS" and included in the "Additional Reference" field. This code must then be added to the associated code lists.
- Reports with this code will be treated separately by risk and control, as no physical control can be carried out.
o Note: With 1NPS, there should also be an individual reference, which should additionally have the format of an MRN. This reference will be used as an NRM by other Member States in certain circumstances. (see later in the document).

- Operators who have the technical capability to buffer declarations can use this capability without specific buffering permissions.
- Any payments will only be settled once the declarations have been processed by the system (i.e. after the end of the emergency procedure). For AES, this is a rather theoretical question. Default interest is calculated according to the date of preparation. In this case, the date can therefore be in the past; To be clear, this is the date on which the declaration would have been entered into the customs system if no emergency procedures were in place.


Exit Process
- On exit, the shipment must be accompanied by a printed BC-EAD to guarantee the parties involved (terminals, handlers, carriers, ...) that the goods can leave. While the emergency procedure is ongoing, the notification of arrival and manifest cannot be sent to customs.
- The exit office (if located in another Member State) may also record the date of arrival, the status of any seals, the date of release for exit and other observations, and affix them with a stamp.
Jun 13, 2025 - 18:14 CEST

About This Site

The Customs4trade Status Page is your central hub for monitoring the health and performance of our customs management platform CAS and the systems it connects to.
Some of the customs systems allow for direct notifications as well. For more details read our Knowledge Base article: https://help.customs4trade.com/servicedesk/customer/portal/54/article/95582056939626

CAS Operational
Great Britain Operational
Netherlands Operational
Ireland Operational
Belgium Partial Outage
France Operational
Germany Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled CAS Production update Jun 16, 2025 12:30-13:30 CEST

CAS will be upgraded with new features to version v2.201 on Monday, June 16, 2025 at 12.30 CEST.

There might be a short downtime. This is not expected to last longer than an hour.

In case of urgent issues create a support ticket via the Customer Support portal.
Posted on Jun 06, 2025 - 12:43 CEST

GB - CDS - Scheduled maintenance (Acceptance environment) Jun 17, 2025 10:00 - Jun 18, 2025 10:00 CEST

Dear Customer

We have received the following information from Customs Authorities concerning a scheduled maintenance.

If you require assistance, please contact our Customer Support team via the ticket portal.

"We are emailing to advise you that the CDS TDR Service will be unavailable from:
- 9am on Tuesday 17th June 2025 until 9am on Wednesday 18th June 2025

There will be a complete outage during this period."
Posted on Jun 10, 2025 - 17:02 CEST

Netherlands - DMS - Scheduled maintenance Jun 21, 2025 08:00-10:15 CEST

Dear Customer

We have received the following information from Dutch Customs Authorities concerning a scheduled maintenance. Please consult our Knowledge Base article on How to Use the Business Continuity Procedure (BCP).

If you require assistance, please contact our Customer Support team via the ticket portal.

As a result the following maintenance Dutch Custom main process(es) are unavailable: Import to EU, Export from EU and Storage (DMS).
Posted on Jun 14, 2025 - 08:02 CEST
Jun 15, 2025
GB - CDS - Scheduled maintenance
Completed - The scheduled maintenance has been completed.
Jun 15, 07:15 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 22:30 CEST
Scheduled - Dear Customer

We have received the following information from Customs Authorities concerning a scheduled maintenance.

If you require assistance, please contact our Customer Support team via the ticket portal.

"Due to scheduled maintenance, you will be unable to access our online service from 9:30pm on 14/06 to 06:00am UK time on 15/06.

Declarations submitted during this time will be processed when the service becomes available.

Creating, updating, or embarking a goods movement reference (GMR) during this time might be affected.

Only goods with pre-lodged declarations attached to a GMR will be allowed to move using Goods Vehicle Movement Service (GVMS).

For guidance on GVMS, read https://www.gov.uk/guidance/goods-vehicle-movement-service-service-availability-and-issues

For import movements using GVMS, you should check the declaration status and arrive where needed https://www.gov.uk/guidance/manually-arrive-your-goods-in-the-uk.

If moving consignments containing controlled goods with pre-lodged declarations, read the https://www.gov.uk/guidance/list-of-goods-imported-into-great-britain-from-the-eu-that-are-controlled and attend port inspection facilities or inland border facilities for goods to be inspected and released.

Exports should have Permission to Progress (P2P) before travelling."
Jun 13, 10:55 CEST
GB - CDS - Scheduled maintenance
Completed - The scheduled maintenance has been completed.
Jun 15, 07:15 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 22:30 CEST
Scheduled - Dear Customer

We have received the following information from Customs Authorities concerning a scheduled maintenance. Please consult our Knowledge Base article on How to Use the Business Continuity Procedure (BCP).

If you require assistance, please contact our Customer Support team via the ticket portal.

"HMRC has advised that there will be a planned CDS (Customs Declaration Service) downtime on Saturday 14th June 2025 from 21:30 pm to 06:00 am on Sunday 15th June 2025.

Declarations submitted during this time will be processed when the service becomes available.

Creating, updating, or embarking a goods movement reference (GMR) during this time might be affected.

Only goods with pre-lodged declarations attached to a GMR will be allowed to move using Goods Vehicle Movement Service (GVMS).

For guidance on GVMS, read https://www.gov.uk/guidance/goods-vehicle-movement-service-service-availability-and-issues

For import movements using GVMS, you should check the declaration status and arrive where needed https://www.gov.uk/guidance/manually-arrive-your-goods-in-the-uk

If moving consignments containing controlled goods with pre-lodged declarations, read the https://www.gov.uk/guidance/list-of-goods-imported-into-great-britain-from-the-eu-that-are-controlled and attend port inspection facilities or inland border facilities for goods to be inspected and released.

Exports should have Permission to Progress (P2P) before travelling.

HMRC has requested CCS-UK to pass on their apology for the inconvenience and to thank you for your patience."
May 20, 09:49 CEST
Jun 14, 2025
Jun 13, 2025

Unresolved incident: Customs system outage (CRS Down).

Jun 12, 2025

No incidents reported.

Jun 11, 2025

No incidents reported.

Jun 10, 2025
Delay in processing by CDS UK
Resolved - This incident has been resolved.
Jun 10, 16:59 CEST
Identified - Dear Customer

We have received notification that CDS is experiencing delays in processing CCS messages. We assure you that your declaration has been submitted by CAS and will move forward as soon as Customs authorities resolve the issue.

If you have any questions, please contact British Customs authorities directly.
Jun 6, 14:12 CEST
Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025
Customs system outage DMS NL
Resolved - This incident has been resolved.
Jun 6, 09:57 CEST
Identified - Dear Customer

We have received notification that DMS is experiencing an outage. CAS has submitted your declaration, but Customs is unable to process it at the moment. You may continue your goods flow by enabling Emergency procedure declarations, Queue declarations, or both in CAS. Step-by-step information can be found in our Knowledge Base.

If you have further questions, please contact Dutch Customs authorities directly.

The process Import to EU, Export from EU and Storage (DMS) is unavailable from Friday 06-06-2025 08:43.Unscheduled maintenance.
Jun 6, 09:06 CEST
Jun 5, 2025
CDS TDR Scheduled maintenance
Completed - The scheduled maintenance has been completed.
Jun 5, 17:15 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 14:00 CEST
Scheduled - Dear Customer

We have received the following information from UK Customs Authorities concerning a scheduled maintenance.

CDS TDR Service (CDS test environment) will be unavailable from:

• 1pm (GMT+1) on Thursday 5th June 2025 until 4pm (GMT+1) on Thursday 5th June 2025.

There will be a complete outage during this period.

If you require assistance, please contact our Customer Support team via the ticket portal.
May 30, 07:38 CEST
Jun 4, 2025

No incidents reported.

Jun 3, 2025
Netherlands - DMS - Customs system outage
Resolved - This incident has been resolved.
Jun 3, 17:03 CEST
Update - "The process Import to EU, Export from EU and Storage (DMS) is unavailable from Tuesday 03-06-2025 09:40.Currently, there is no messaging possible due to a malfunction. Apologies for the inconvenience."
Jun 3, 10:16 CEST
Identified - Dear Customer

We have received notification that DMS is experiencing an outage. CAS has submitted your declaration, but Customs is unable to process it at the moment. You may continue your goods flow by enabling Emergency procedure declarations, Queue declarations, or both in CAS. Step-by-step information can be found in our Knowledge Base.

If you have further questions, please contact Dutch Customs authorities directly.

"The availability of the process Import to EU, Export from EU and Storage (DMS) is limited as of Tuesday 03-06-2025 09:00.

Currently, VAT is deducted on import declarations despite an authorization art23 reverse charge VAT."
Jun 3, 09:13 CEST
Customs system outage - DELTA G
Resolved - This incident has been resolved.
Jun 3, 12:48 CEST
Update - We are continuing to work on a fix for this issue.
Jun 2, 15:47 CEST
Identified - Dear Customer

We have received notification that DELTA G is experiencing an outage. CAS has submitted your declaration, but Customs is unable to process it at the moment. You may continue your goods flow by enabling Emergency procedure declarations, Queue declarations, or both in CAS. Step-by-step information can be found in our Knowledge Base.

If you have further questions, please contact French Customs authorities directly.
Jun 2, 15:47 CEST
Jun 2, 2025
France - Delta G - Customs system outage
Resolved - Dear Customer

We have received notification that Delta G is experiencing an outage. CAS has submitted your declaration, but Customs is unable to process it at the moment. You may continue your goods flow by using the Emergency procedure,

If you have further questions, please contact French Customs authorities directly.
Jun 2, 14:10 CEST
Jun 1, 2025
GB - CCS-UK - Emergency planned interruption
Resolved - Dear Customers,

We have received notification from CCS that the outage is completed. Please find below the message.

"Dear CCS-UK Users,

This is to confirm the CCS-UK planned outage is completed.

Normal messaging via CCS-UK has been resumed. Please come back to us if this not the case for you.
CCS-UK apologise for the inconvenience and thank you for your patience


Thanks and regards,"
Jun 1, 21:16 CEST
Update - We are continuing to monitor for any further issues.
Jun 1, 21:15 CEST
Monitoring - Dear Customer

We have received the following information from Customs Authorities concerning a emergency planned interruption. Please consult our Knowledge Base article on How to Use the Business Continuity Procedure (BCP).

If you require assistance, please contact our Customer Support team via the ticket portal.

"Dear CCS-UK Users,

Please be advised that as a part planned system maintenance, CCS-UK Service requires an emergency scheduled system downtime (impacting all services) on Sunday 1st June 2025 starting at 18:10 BST to 18:50 BST (upto 40 minutes).

During this time the connectivity to and from CCS-UK will not be available to you, meaning users will not be able to undertake Import and/or Exports clearances via the CCS-UK system.

Please ensure you have resiliency plans in place,or avoid these times especially in the case of perishable goods clearances you are undertaking.

CCS-UK apologise for the inconvenience caused and thank you for your patience.


Thanks and regards,
"
Jun 1, 19:09 CEST
GB - CCS-UK - Scheduled maintenance
Completed - The scheduled maintenance has been completed.
Jun 1, 03:45 CEST
Update - Dear Customer,

We received an update from customs regarding this planned maintenance. The timing has changed, pelase find below the update from them.

"Dear CCS-UK Users,

Please be advised that the timing has changed for the CCS-UK downtime, and it will now be between Saturday 31st May 2025 17:00 BST to Sunday 1st June 2025 03:00 BST. (up to 10hrs)

During this time CCS-UK services will not be available, and the following will not be able to be submitted/executed:
• Inventory creation and management
• Through air waybills, transhipments etc.
• Inventory-controlled movements (e.g. movements in temporary storage)
• Import and export declarations (inventory-linked and non-inventory linked)
• Export presentation (arrival) and departure
• All messaging to and from CDS
• Integrations with AIS (including customs statuses from CCS-UK)
• LUCAS access
• ASN data feeds
• Airline messaging including FTP and email connections

This will impact airlines, ground handlers, freight forwarders and customs agents and their partners e.g. hauliers.
This will apply to all CCS-UK locations (not just LHR)
This will affect all CCS-UK ITSFs, ETSFs and DEPs linked to these locations.
This will affect all inland temporary storage facilities, inventory-linked on CCS-UK including ETSFs, CPs etc.

HMRC have advised that during this downtime, no air cargo movements can be made, and declarations cannot be processed for air cargo at CCS-UK inventory linked locations (airports and inland temporary storage locations).
Any attempted submissions to CDS during the downtime will be unsuccessful. Declarants should wait until services are restored before submitting any declarations or amendments. Please do not contact the NCH for further assistance during this outage window.
We will notify you once the CCS-UK system becomes available again.

This is an exceptional extended and necessary outage, and we do understand the impact this has across the community.
We thank you for your co-operation, support, and patience whilst we conduct this necessary upgrade.

Thanks and regards,"
May 31, 21:04 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 15:30 CEST
Scheduled - Dear Customer

We have received the following information from Customs Authorities concerning a scheduled maintenance. Please consult our Knowledge Base article on How to Use the Business Continuity Procedure (BCP).

If you require assistance, please contact our Customer Support team via the ticket portal.

"Following on from the recent CCS-UK data centre upgrade announcement, this is to inform you of the first urgent scheduled outage of the CCS-UK service will be on Saturday 31st May at 14:30 BST.

This outage will be longer than usual which will be up to 8hrs downtime. This is due to the amount of work to be completed, and we may also require an additional 2hrs contingency in the event of the need to roll back, therefore a total of up to 10hrs, completing at 02:30 1st June.

Further checks will be completed the following morning/day to ensure there are no service disruptions once the community busies for the trading day.

We apologise for the inconvenience caused."
May 20, 08:47 CEST
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