Customs4trade Status

Customs4trade

All Systems Operational

About This Site

The Customs4trade Status Page is your central hub for monitoring the health and performance of our customs management platform CAS and the systems it connects to.
Some of the customs systems allow for direct notifications as well. For more details read our Knowledge Base article: https://help.customs4trade.com/servicedesk/customer/portal/54/article/95582056939626

CAS Operational

Great Britain Operational

Netherlands Operational

Ireland Operational

Belgium Operational

France Operational

Germany Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 11, 2025

No incidents reported today.

Jul 10, 2025

Issues with CAS Production

Resolved - Communication has been fully reestablished and messages are coming through, operations are back to normal.
Jul 10, 18:27 CEST

Update - Communication has been partially reestablished and messages are coming through. Resubmission has worked for declarations in Sending Error.
We will keep this alert open until we have full confirmation that the communications are back to normal.
Jul 10, 18:04 CEST

Update - We are continuing to work on a fix for this issue.
Jul 10, 15:54 CEST

Identified - Dear Customer,

We are currently experiencing difficulties communicating with BE systems (PLDA, EAS and Portbase). We are working on resolving this and will keep you informed.

We apologize for any inconvenience
Jul 10, 15:14 CEST

Scheduled CAS Production update

Completed - The scheduled maintenance has been completed.
Jul 10, 12:56 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 12:30 CEST

Scheduled - CAS will be upgraded with new features to version v2.203 on Thursday, July 10, 2025 at 12.30 CEST.

There might be a short downtime. This is not expected to last longer than an hour.

In case of urgent issues create a support ticket via the Customer Support portal.
Jul 4, 11:56 CEST

Customs system outage DELTA-G/C/D

Resolved - This incident has been resolved.
Jul 10, 12:46 CEST

Identified - Dear Customer,

We have received notification that Delta is experiencing an outage. CAS has submitted your declaration, but Customs is unable to process it at the moment. You may continue your goods flow by enabling Emergency procedure declarations, Queue declarations, or both in CAS. Step-by-step information can be found in our Knowledge Base.

If you have further questions, please contact French Customs authorities directly.

A malfunction in the progress of the integration of TFR 25136 has been noted on Community and National Customs Tariff (RITA), this 10/07/2025 since 09:15.
Jul 10, 10:40 CEST

Jul 9, 2025

No incidents reported.

Jul 8, 2025

No incidents reported.

Jul 7, 2025

Customs system outage AES BE

Resolved - EORI maintenance was completed. AES declarations are processed without any issues now.
Jul 7, 09:35 CEST

Identified - Dear Customer,

We are seeing that AES declarations are receiving customs errors related to business partner identification. We're in touch with BE customs to know the reason for such errors and will keep you posted on the resolution.

If you have further questions, please contact Belgian Customs authorities directly.
Jul 7, 08:44 CEST

Delay in processing by DELTA-G

Resolved - This incident has been resolved.
Jul 7, 08:40 CEST

Identified - Dear Customer

We have received notification that DELTA-G is experiencing delays in processing declarations. We assure you that your declaration has been submitted by CAS and will move forward as soon as Customs authorities resolve the issue.

If you have any questions, please contact French Customs authorities directly.

Malfunctions have been noted on the GUN link between Customs Declaration - Traditional Freight (DELTA G) and CERTEX for CHEDs and COIs, since 26/06/2025 at 18:00.

Details of the malfunctions encountered:
Malfunctions are currently affecting certain declarations filed in DELTA G and accompanied by common health documents of entry (code N853; C640; C678; C085) or COI (C644).

Operators who file import declarations in DELTA G that mention multiple items with CHED or COI, but for which item 1 does not include such a document, may encounter a "T001" technical error message.

In such a case, and pending the correction of this malfunction, the use of special mention 73000 is required to validate the declarations. However, tax filers must ensure that they accurately provide the required imputation data in these returns.

Services and operators will be informed when the link will be restored to normal operation.

A message will inform you of the end of these malfunctions. In the event that these malfunctions persist, you will be sent an information message concerning the progress of the work of the technical teams.
Jul 4, 18:16 CEST

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

Jul 3, 2025

Customs system outage DMS NL

Resolved - This incident has been resolved.
Jul 3, 15:56 CEST

Identified - Dear Customer,

We have received notification that DMS is experiencing an outage. CAS has submitted your declaration, but Customs is unable to process it at the moment. You may continue your goods flow by enabling Emergency procedure declarations, Queue declarations, or both in CAS. Step-by-step information can be found in our Knowledge Base.

If you have further questions, please contact Dutch Customs authorities directly.

The process Import to EU, Export from EU and Storage (DMS) is unavailable from Thursday 03-07-2025 14:19. Currently, there is no messaging possible due to a malfunction.
Jul 3, 14:40 CEST

Jul 2, 2025

No incidents reported.

Jul 1, 2025

No incidents reported.

Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.

Jun 28, 2025

Germany - ATLAS Scheduled maintenance

Completed - The scheduled maintenance has been completed.
Jun 28, 22:15 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 12:00 CEST

Scheduled - Dear Customer

We have received the following information from German Customs Authorities concerning a scheduled maintenance. Please consult our Knowledge Base article on How to Use the Business Continuity Procedure (BCP) if applicable.

If you require assistance, please contact our Customer Support team via the ticket portal.

Upcoming scheduled maintenance notice

German Customs has announced maintenance work from 28.06.2025 12:00 to 21:59 CET (14:00 to 23:59 UTC).
Affected procedures: Import
Jun 23, 14:36 CEST

Jun 27, 2025

No incidents reported.