All Systems Operational

About This Site

The Customs4trade Status Page is your central hub for monitoring the health and performance of our customs management platform CAS and the systems it connects to.
Some of the customs systems allow for direct notifications as well. For more details read our Knowledge Base article: https://help.customs4trade.com/servicedesk/customer/portal/54/article/95582056939626

CAS Operational
Great Britain Operational
Netherlands Operational
Ireland Operational
Belgium Operational
France Operational
Germany Operational
Spain Operational
Help Centre Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled CAS Production update Sep 24, 2026 12:30-13:30 CEST

CAS will be upgraded with new features to version v3.8 this Thursday, September 24, 2026 at 12.30 CEST.

There might be a short downtime. This is not expected to last longer than an hour.

In case of urgent matters create a support ticket via the Customer Support portal.
Posted on Sep 21, 2026 - 09:08 CEST

CDS Planned Downtime on Saturday 26th September 2026 19:00 PM BST to Sunday 27th September 2026 08:30 AM BST (13.5hrs) Sep 26, 2026 19:00 - Sep 27, 2026 08:30 CEST

Dear customer,

Please be advised that as a part planned system maintenance, CDS requires a scheduled system downtime on Saturday 26th September 2026 starting at 19:00 BST to Saturday 26th September 2026 08:30 BST (up to 13.5 hours)

During this time the connectivity to and from CDS will not be available to you, meaning users will not be able to undertake Import and/or Exports clearances via the CDS system.

Please ensure you have resiliency plans in place, or avoid these times especially in the case of perishable goods clearances you are undertaking.

Thanks and regards,
Support Team
Posted on Sep 16, 2026 - 15:23 CEST

GB - CDS - Scheduled maintenance Sep 26, 2026 20:00-21:30 CEST

Dear Customer

We have received the following information from GOV.UK concerning a scheduled maintenance., which may cause service availability and issues

Planned downtime from 7pm BST, on Saturday 26 September 2026
to 8:30am BST, on Sunday 27 September 2026,
has been added.

If you require assistance, please contact our Customer Support team via the ticket portal.

Kind Regards
Posted on Sep 11, 2026 - 20:18 CEST

GB - CDS Trader Dress Rehearsal - Scheduled maintenance Sep 29, 2026 09:30 - Sep 30, 2026 10:00 CEST

Dear Customer

We have received the following information from GB Customs Authorities concerning a scheduled maintenance.

The service will be unavailable from 9:30am CET on Tuesday 29th September 2026 until10am CET on Wednesday 30th September 2026.

During this maintenance window they will be refreshing the below data held in TDR, CDS Trader Dress Rehearsal:

Where applicable, aligning the CDS TDR environment to Production CDS 5.3.0 Release (which will take place on 26th September 2026).
Refreshing Trader personal, account, and licensing data held in CDS TDR, using data which will be copied from Production on 29th September 2026.
Refreshing UK/EU Tariff data held in CDS TDR, using data which has been copied from Production on 9th September 2026.


*Trader Dress Rehearsal is a sandbox environment and is regularly refreshed with Trader data and data from the Online Tariff on a given date, as such any CDS changes to Trader data in the live service or updates to the Online Tariff will not be reflected in TDR instantaneously.
If you require assistance, please contact our Customer Support team via the ticket portal.

Kind Regards
Posted on Sep 22, 2026 - 14:50 CEST

NL - KVK - Scheduled maintenance Oct 3, 2026 06:00-12:00 CEST

Dear Customer

We have received the following information from Customs Authorities concerning a scheduled maintenance.

If you require assistance, please contact our Customer Support team via the ticket portal.

"On Saturday, 3 October 2026, from 06:00 to 12:00, maintenance work will be carried out. During this period, you may experience disruptions when using our services.

What does this mean for you?
During this maintenance window, you will not be able to submit registrations or make changes to the registers on kvk.nl (KVK Trade Register, UBO Register, LEI Register, and Annual Accounts Register). It will also not be possible to purchase products from the Trade Register (such as extracts) or from the UBO Register via kvk.nl, the KVK API, and KVK Dataservice."
Posted on Sep 21, 2026 - 09:10 CEST

Sep 23, 2026

No incidents reported today.

Sep 22, 2026

BE - Customs system outage
Resolved - This incident has been resolved.
Sep 22, 15:07 CEST
Identified - Dear Customer

We have noticed that AES/IDMS is experiencing a (partial) outage. CAS has submitted your declaration, but Customs can be unable to process it at the moment. You may continue your goods flow by enabling Emergency procedure declarations, Queue declarations, or both in CAS. Step-by-step information can be found in our Knowledge Base.

If you have further questions, please contact Belgian Customs authorities directly.
Sep 22, 14:36 CEST
CCS-UK Planned Downtime (all services impacted) on Tuesday 22nd September 2026 starting at 05:00 BST to 05:30 BST (up to 30 minutes)
Completed - The scheduled maintenance has been completed.
Sep 22, 07:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 06:00 CEST
Scheduled - Dear customer,

Please be advised that as a part planned system maintenance, CCS-UK Service requires a scheduled system downtime (impacting all services) on Tuesday 22nd September 2026 starting at 05:00 BST to 05:30 BST (up to 30 minutes)

During this time the connectivity to and from CCS-UK will not be available to you, meaning users will not be able to undertake Import and/or Exports clearances via the CCS-UK system.

Please ensure you have resiliency plans in place, or avoid these times especially in the case of perishable goods clearances you are undertaking.

Thanks and regards,
Support Team
Sep 11, 08:36 CEST

Sep 21, 2026

No incidents reported.

Sep 20, 2026

No incidents reported.

Sep 19, 2026

No incidents reported.

Sep 18, 2026

No incidents reported.

Sep 17, 2026

No incidents reported.

Sep 16, 2026

NL - DMS - Customs system outage
Resolved - This incident has been resolved.
Sep 16, 13:15 CEST
Identified - Dear Customer

We have received notification that DMS is experiencing an outage. CAS has submitted your declaration, but Customs is unable to process it at the moment. You may continue your goods flow by enabling Emergency procedure declarations, Queue declarations, or both in CAS. Step-by-step information can be found in our Knowledge Base.

If you have further questions, please contact Dutch Customs authorities directly.

Customs Message:

Import to EU, Export from EU and Storage (DMS) is unavailable

The process Import to EU, Export from EU and Storage (DMS) is unavailable from Wednesday 16-09-2026 09:37.Currently, there is no messaging possible due to a malfunction. Apologies for the inconvenience.
Sep 16, 09:54 CEST
BE - IDMS - Customs system outage
Resolved - This incident has been resolved.
Sep 16, 09:53 CEST
Identified - Dear Customer

We have received notification that IDMS is experiencing an outage. CAS has submitted your declaration, but Customs is unable to process it at the moment. Declarations might receive the following Customs Errors:

* Customs Validation Error 99 | T0001
* Customs Validation Error 14 | R0940
* Customs Validation Error 14 | R0840

Please try to resubmit the declaration.

No Emergency Procedure has been authorised so far.

If you have further questions, please contact Belgian Customs authorities directly.
Sep 15, 12:03 CEST

Sep 15, 2026

BE - IDMS - Customs system outage
Resolved - This incident has been resolved.
Sep 15, 10:48 CEST
Update - Everything points to the system returning to normal.

Please try resubmitting the declaration.

For blocked declarations that have been submitted or accepted, please create a ticket via our support centre so our agents can investigate.
Sep 15, 10:47 CEST
Identified - Dear Customer

We have received notification that IDMS is experiencing an outage. CAS has submitted your declaration, but Customs is unable to process it at the moment. No Emergency Procedure has been authorised so far.

If you have further questions, please contact Belgian Customs authorities directly.
Sep 15, 10:16 CEST
BE - AES - Customs system outage
Resolved - Everything points to the system returning to normal.

Please try resubmitting the declaration.

For blocked declarations that have been submitted or accepted, please create a ticket via our support centre so our agents can investigate.
Sep 15, 10:48 CEST
Identified - Dear Customer

We have received notification that AES is experiencing an outage. CAS has submitted your declaration, but Customs is unable to process it at the moment. No Emergency Procedure has been authorised so far.

If you have further questions, please contact Belgian Customs authorities directly.
Sep 15, 10:16 CEST

Sep 14, 2026

BE - AES - Potential Customs system outage
Resolved - Dear Customer,

We have identified that BE declarations are now being processed normally.

If you have further questions, please contact C4T Customer Support.

Kind regards,
Support Team
Sep 14, 17:48 CEST
Identified - Dear Customer

After the end of the AES maintenance weekend, you may notice this morning that your export declarations remain in status Submitted. We are currently in touch with customs authorities to identify if a new Emergency procedure is in place.

You may continue your goods flow by enabling Queue declarations and we will keep you posted on the state of the customs system. Step-by-step information can be found in our Knowledge Base.

If you have further questions, please contact BE Customs authorities directly.
C4T Customer Support
Sep 14, 07:00 CEST
BE Exports - AES - Planned IT maintenance at the FPS Finance
Resolved - This incident has been resolved.
Sep 14, 14:27 CEST
Identified - The Belgian customs administration (FPS Finance) is carrying out planned IT maintenance affecting its e-services, including AES. As a result, BE Export declarations are not receiving responses from customs and are remaining in the Submitted status. This is caused by the customs-side maintenance and not by an issue with our platform.

Per FPS Finance's notice, e-services are unavailable from Saturday, 12 September 2026 at 07:00 CET until 16:00 CET, with some services possibly still affected until Sunday, 13 September 2026 at 18:00 CET.

Belgian customs has activated its Business Continuity Procedure (BCP) for AES, valid from 12/09/2026 07:00 to 13/09/2026 18:00:

AES call number: N05071
BCP special mention (Business Continuity Procedure field): N05071-D:20260912-T070000, together with your BCP-ID number

For urgent shipments, the BCP-EAD/LoI must be emailed to the competent CRC with the subject line "Economic operator name – N05071-D:20260912-T070000":

CRC Zaventem: da.crc.zaventem@minfin.fed.be
CRC Bierset: da.sel.bierset@minfin.fed.be
CRC Antwerpen: da.crc.antwerpen@minfin.fed.be

A 3-hour waiting time applies under the emergency procedure. The customs grace period does not apply to infringements arising during this procedure.
All declarations must be buffered for later submission in IDMS/AES (Code 1 NPS).

No data will be lost. Declarations submitted through our platform will progress automatically once AES is fully restored. Only urgent shipments need to follow the manual BCP above.

We will continue to monitor the situation and post further updates as they become available.
Sep 12, 12:56 CEST
Investigating - We are currently investigating an issue affecting Belgium Export declarations. Declarations are not receiving responses from customs, causing them to remain stuck in the Submitted status.

No action is required from users at this time. Affected declarations will progress automatically once the issue is resolved, and no data will be lost.

We are working to identify the root cause and restore normal processing as quickly as possible. Further updates will be posted here as they become available.
Sep 12, 12:38 CEST

Sep 13, 2026

Noodprocedure N05072 NCTS-Onderhoud Week-end 12/09/2026 - Emergency procedure N05072 NCTS Maintenance Weekend 12/09/2026
Completed - The scheduled maintenance has been completed.
Sep 13, 19:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 07:00 CEST
Scheduled - Voor dringende zendingen mag u gebruik maken van volgende noodprocedure-code:

NCTS P5: Begin: 12-09-26 om 07:00; Einde: 13-09-26 om 18:00
Callnummer voor NCTS : N5072
Bijzondere vermelding TAD Vak “BCP” : N05072-D:20260912-T070000

Procedure:
Gebruik van de nieuwe versie van het TAD (begeleidingsdocument voor douanevervoer) volgens:
- Het model in bijlage B-02 van Gedelegeerde Verordening (EU) 2015/2446
- Het model van de lijst van artikelen (=Lol) in bijlage B-03 van Gedelegeerde Verordening (EU) 2015/2446. De LoI moet altijd bij het TAD worden gevoegd, ook als de zending slechts één artikel bevat. Onder de voorwaarden van bijlage 72-04 mag in plaats van de LoI een ladingslijst bij het TAD worden gevoegd.

Om het TAD en de LoI in te vullen
- Zie bijlage B van DWU-DA: Titel I, hoofdstuk 3, deel 3 “Tabel van vereiste gegevens - Douanevervoer” (vanaf pagina 407 van CL2015R2446NL0090010.0001_cp 1..2(externe link)).
- Gebruik van dataset D1: Toelichting voor gegevensset D1.pdf

Afschrijving PLDA (invoer) met Tx documenten:
- De aangifte moet verder elektronisch in PLDA worden ingestuurd.
- In vak 40 het voorafgaand document:
- Kiest men voor ANDERE ipv NCTS en code CLE ipv 821, als referentienummer wordt het correct NCTS documentnummer vermeld
- Code vak 44 "bijzondere vermelding" : 44-NPS-GCX-PLDA

Vermelding bij bijzondere vermelding : N5075-D:20260912-T070000

Procedure voor interne gebruikers:
- Vraag de aangever om een papieren document op te stellen
- In te vullen informatie in het vak MRN op het TAD (stempel of voordruk):

- Vermeld op bovenstaande documenten het referentienummer van de noodprocedure (in het vak MRN), eventuele controleopmerkingen (IE018, tijdslimiet, reisroute, verzegeling of vrijstelling, aangiftereferentienummer in het vak van het kantoor van vertrek, datum van vrijgave enz.)
- Stempel deze documenten af met het stempel van het kantoor (Zie Hieronder).
- Vanwege de bijzondere omstandigheden bij de start van fase 5 van NCTS, zijn uitzonderlijk gedurende de onbeschikbaarheid van de toepassingen en dit tijdens de geldigheidstermijn van de noodprocedure , volgende maatregelen van kracht

Bovenop de reeds bestaande vereenvoudigingen inzake transit, kunnen ook volgende procedures worden toegepast :
- Vrijstelling van verzegeling van zendingen onder transit;
- De aangifte voor douanevervoer bij aankomst: doorsturen van de documenten per e-mail door operator naar de bevoegde douanediensten (normaliter kregen de betrokken operatoren reeds een mail van de bevoegde diensten);
- De aangifte voor douanevervoer bij vertrek:
- per e-mail doorsturen van de aangifte door de operator naar de bevoegde douanediensten (normaliter kregen de betrokken operatoren reeds een mail van de bevoegde diensten);
- de douane zal een handtekening en stempel op de aangifte plaatsen;
- de getekende en afgestempelde aangifte wordt door de bevoegde douanediensten aan de operator toegestuurd per e-mail.
Sep 11, 12:37 CEST
DE - ATLAS - Scheduled maintenance
Completed - The scheduled maintenance has been completed.
Sep 13, 00:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 14:00 CEST
Scheduled - Dear Customer

We have received the following information from Customs Authorities concerning a scheduled maintenance.

If you require assistance, please contact our Customer Support team via the ticket portal.

"German Customs has announced maintenance work from 12-09-2026 14:00 to 23:59 CET (12:00 to 21:59 UTC).
Affected procedures: ATLAS Einfuhr, EAS, Versand (NCTS), IMPOST, WKS und Ausfuhr (AES)
Masterticket: INC000007452899
Affected departments: all"
Sep 2, 09:29 CEST

Sep 12, 2026

Sep 11, 2026

BE - IDMS - Customs system outage
Resolved - This incident has been resolved.
Sep 11, 12:29 CEST
Identified - Dear Customer

We have received notification that IDMS BE is experiencing an outage. CAS has submitted your declaration, but Customs is unable to process it at the moment, returning code 404 in a Customs Validation error.

No Emergency Procedure has been authorised so far.

If you have further questions, please contact Belgian Customs authorities directly.
Sep 10, 11:51 CEST

Sep 10, 2026

Scheduled CAS Production update
Completed - The scheduled maintenance has been completed.
Sep 10, 13:01 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 12:30 CEST
Scheduled - CAS will be upgraded with new features to version v3.7 next Thursday, September 10, 2026 at 12.30 CEST.

There might be a short downtime. This is not expected to last longer than an hour.

In case of urgent matters create a support ticket via the Customer Support portal.
Sep 4, 11:45 CEST
BE - iDMS Imports – CERTEX Connection Issue (Emergency Procedure Active)
Resolved - This incident has been resolved.
Sep 10, 10:28 CEST
Monitoring - IDMS – CERTEX Connection Issue (Emergency Procedure Active)

Call number: N05066
Start: 04-09-26, 16:00
End: 07-09-26, 10:00

IDMS is currently affected by a CERTEX connection issue. For urgent shipments, the customs emergency procedure (Noodprocedure) is in effect during the window above.

What to do

Two reference codes must be added to both the BC-IDMS document and the declaration:

Code 1: NPS + N05066
Code 2: NPS + BCP-ID (unique per declaration)

In the BC-IDMS document, enter both codes in the top-right corner under "BCP MRN."

Email a PDF print of the BC-IDMS (or the declaration) to the competent CRC. A timer then starts; if no control decision is received before it expires, goods are considered released and may be freely disposed of.

CRC email addresses

Antwerp region: Noodprocedure.antwerpen@minfin.fed.be
Ghent region: Noodprocedure.gent@minfin.fed.be
Hasselt region: Noodprocedure.hasselt@minfin.fed.be
Zaventem: da.crc.zaventem@minfin.fed.be
Brussels: da.crc-crk.brussels@minfin.fed.be
Bierset: da.sel.bierset@minfin.fed.be

Getting a BCP-ID

No simplified emergency procedure authorization: request BCP-IDs via the helpdesk (can be done in advance); enter the BCP-ID manually when activating.
With authorization: generate BCP-IDs yourself using the structure aaBECPBbbbbbbbbbRc. The authorization holder is responsible for tracking their own guarantee.

Once IDMS is operational again, buffered declarations are submitted into IDMS.
Sep 4, 20:51 CEST

Sep 9, 2026

No incidents reported.

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